Pretty Paws

We have been here several times but today they didn’t get my business and never will again I stopped by right before 8:00 am… light said open, ran in and asked if they had time to wash our dog… the gal there looked at me and signed and asked what kind of dog. Beagle…“yah”…I said ok, I will be right, I need to go home and get him (eye roll from her)…I ran home got our dog and drove back down (all of 10 minutes). As I was pulling in she was walking out to take the trash out, saw me and shook her head in annoyance… Ok, that is when I figured they didn’t need my business. Too bad, I like supporting local businesses, but I am done supporting this one.

I have been taking my dog here for the last couple years with good service.
Some years back I had a problem but the owner has since taken over all of the clipping herself. The previous employees are long gone.
She listens to our preferences and does what we ask.
Our yorkie/​chiwah mix can be a little high maintenance, but he is always clam when we pick him up.
Good value for the price charged (many groomers charge a lot more).

I love this place, my dogs and kids love this place. They work very hard 7 days a week. Anyone might get a little «abrupt». Especially if you are cleaning up someone elses mess! The place is clean, ordinary smells. Of course if a dog has an accident there is an odor, but they quickly clean and disinfect. I trust them. We have been going here for years.

We love this place. Our temperamental Portie is crazy about Cathy and looks beautiful every time. They always get us in early and have her ready when they say she’ll be.
I’ve never had a negative experience here.

I have been taking my himalayan here for years for shavings. Never had an issue with her shavings and she seems fine every time I pick her up from an appointment. I’ve also taken my Cairn terrier for a cut and was amazed she received the correct breed cut; other places never know the right cut for a Cairn. I can’t speak towards nail clipping as I just clip them myself at home. It’s not that difficult to do people. The owner can be a bit abrupt but she’s a nice person and kind to my pets. We will continue to bring our pets here for groomings.

All you need to know is that you shouldn’t bring your animals here. If you’d like to know why, read below.
I used to bring my dog here all the time to get her nails trimmed, but the service and quality has gone way down over the years. I remember being at the old location once and seeing one of the employees in the back ramming a dog into the wall of cages. I took my dog here about a year ago and it was ridiculously unprofessional. The woman had me hold my dog out in the front while she cut her nails. After she was finished I noticed that my dog’s nails were badly bleeding from just about every toe. The woman RUDELY apologized, applied the powder to stop the bleeding, and then proceeded to charge me for the full price. She acted as though she was in a hurry and couldn’t be bothered with any effort of customer service towards me OR my dog. It’s also really dirty. They have parrots in the front room with bird crap all over the floor under the cages. With that being said, I will not be coming here anymore. I’d rather take my dog to the veterinary hospital two minutes from this place and pay the extra money for a nail trim than ever come back here.

I love this place. My dog loves this place. We’ve taken Indiana here quite a few times over the years and it’s always one of the best grooming jobs he’s ever had. He’s a gigantic fluffy pom who requires a lot of attention. Most recently we had a severe issue with fleas (hubs bought the knock off $ 15 stuff when I told him to buy advantage) I had taken him twice to another Groomer closer to my house for flea baths and it didn’t even make a dent. I finally took him to pretty paws said ‘i don’t want a flea on him’ when I picked up Indiana I had a beautiful, happy, flea free dog. He didn’t want to leave! I should have taken him there the first time because I’ve always been extremely happy with the services. Indiana also goes in there willingly and excitedly without a fight like at other places. I highly recommend taking your loved little four legged friend here. My only problem is they are not close to my house!

I work for Paws in the Park in Normandy Park as a dog bather. I’ve been working there for about 7 months and can’t count how many dogs have come in here after having a bad experience at Pretty Paws. the dogs who come here from Pretty Paws are always afraid of the blow dryer, afraid of the hydro surge i use to bathe them, and afraid of me. a normal amount of fear is expected because the blow dryer can be scary. but when a dog is shaking so severely that I’m afraid to finish, that’s something else. I do my best to soothe them while I go through my process but still, i can’t imagine what these animals go through to be THAT scared. I decided to go in for myself one day to see what was going on with this place because i know that sometimes reviews on Unilocal can be misleading. the place reeked of urine and the owner couldn’t give a crap about customer service, she was so rude. it was cluttered and disgusting. I wouldn’t take my dog in there to browse let alone get his nails clipped. I hope this review doesn’t get filtered so i can say to anyone who looks this place up to GO SOME WHERE ELSE, ANYWHERE ELSE, especially if you have cats, most places try to get cats in and out as fast as possible and it’s required that two groomers work on one cat, one to hold them/​scruff them and the other shaves them, it’s also not good to hold a cat by it’s scruff alone, it chokes them and cuts off the air supply, any groomer who does that has no idea what they’re doing. i’m not advertising for my shop, just take your animal anywhere but here. i don’t know how anyone who genuinely loves animals could work here.

Pretty Paws seemed convenient for nail trims because its close to my house, but accessibility is not a good enough reason for me to ever take my dogs here again. When I arrived with my two dogs for nail trims, there was urine all over the floor and no one seems concerned or in a hurry to clean it up. There are also birds and cats that hang out in the «reception area,» which didn’t help the bad smell of the place.
The nail trims themselves were fine, but the cleanliness and staff were deal breakers. Pretty Paws only accepts cash for nail trims, didn’t ask my dogs names and the woman who I assume is the owner was telling me all about how people steal her plants and that she has been robbed six times. Eek.
I’d recommend finding a different groomer.

My ten year old standard schnauzer has been going to Pretty Paws and Cathy since her very first haircut and grooming. She adores Cathy and looks beautiful following her day at Pretty Paws – show quality. Cathy takes the time to groom her carefully and professionally, I have been extremely pleased with Cathy and her service.

The worst haircut ever! We called prior to going there and they wouldn’t quote us a price until they saw my dog. We drove over there and the assistant told us its too late to help us. The owner then told the assistant that she was expecting us. Then, they quoted me a price $ 25 over what i usually pay for but I decided to give them a try since we were already there. The place just has a weird vibe. It also must be said that the place is very small, cramped and had a stench smell to it.
When I saw my dog, I just wanted to cry. The hair cut was the worst one I’ve ever had in almost three years and they even blamed my dog and the previous groomers «immature» haircut as the reason. They didnt dematt or comb her hair or clip her nails when I paid for it too. If you want quality work this is not the place to go.

IF YOU CARE ABOUT YOUR PETS, DO NOT BRING THEM HERE.
I took my outdoor longhaired cat into this establishment yesterday morning. Upon walking in. the stench hit me right in the face. It was the worst animal filth smell I’ve ever encountered. and I worked in an animal hospital.
I know I should have turned right around but my kitty was with me and she was so matted. I figured I would give them the benefit of the doubt.
I’m not going to go into detail about how strange this woman was because that is just a personal opinion. But let me tell you… she’s a hot mess and she doesn’t truly care for animals.
ANYWAY — I dropped my cat off a little before 11am for a bath and a shave. At 5:45pm, I still had not heard from this lady. So I called and was told 25 more minutes. When I arrived half an hour later — She was still not finished. She was holding my cat on her back by the scruff and rather agressively shaving her with the clippers.
I was feeling terrible but since I’ve not seen this process — I wasn’t sure if what I was seeing was standard procedure or not.
When she finished, she put my cat back in her kennel and handed her to me. I noticed immediately that her nose was bleeding. I mentioned it to the woman and she said that it was not bleeding that it was just an «abrasion.» She said my cat must have pushed her face against the bars in her kennel. That is NOT her personality. She’s a very laid back feline.
I wanted to get the hell out of this disgusting hole of a place — So I paid her the un-​earned $ 65 fee and drove home. The entire time I drove I was apologizing to my cat for being such a bad mama & taking her there.
After I got home — I could see what a terrible job she did. Not only was the front of my cat’s nose scraped and bleeding. but one whole side of her whiskers were almost completely cut off. Cutting off cat’s whiskers is NOT good for them. Her fur was also shaved so horribly — It looked like a 5 year old with a blindfold on did it.
This place is disgusting and should be shut down. She cut my cat’s face and whiskers and I wish I had not given her a penny
(I included a photo on here)

Updating because I can :) — I am still and have been taking my Yorkie Max here now for over 8 years years and yet to have issues others here have discussed. I am here quite a bit as I travel a lot in state and can’t take my furchild with me. I see happy dogs when I’m here. She doesn’t take problem animals who can’t get along or don’t have a good temperment. I’ve never seen her rough with an animal while grooming and she is very upfront at times, but my little guy would NOT get crazy excited to go the minute we turn down 1^st into Burien if he didn’t love it!
Previous Review — Kathy is great at what she does and he always has a great time. He comes home happy and exhausted, but well groomed from nose to toenail. It’s good to call a couple days in advance so you’ll know if Cathy has space for boarding, but they do a great job, are good to the animals and have a great price point. :)

I called Pretty Paws to have my cat’s long hair groomed, and the lady on the phone said it can take several hours, so bring her in early. I dropped off the cat around 9:15am…but by 3pm I still hadn’t heard anything, so I called to see where they were at. They hadn’t even started! Finally around 5:45pm, I started to worry if my cat would have to stay the night or not, for a GROOMING?!? After 6pm, almost 9 hours total, my cat was finally ready to come home! I couldn’t believe it. I also thought this place was a bit small and very cluttered. Definitely not the most professional or well organized place I have visited.

I’ve been going to Pretty Paws for more than a year now, and I take my Shitzhu and Golden Retriever regularly. I started going there because Cathy, the owner, said she would take my problem dog, a 15 year old Llasa Apso that had a long history of biting groomers. The dog had been kicked out of two groomers in West Seattle, but it’s the kind of dog that has to be groomed. Cathy had the magic touch with my old dog and managed to cut his hair, even around his eyes and face, without getting bit or leaving my dog in a panic. I put my poor old dog to sleep in April when he became too sick for treatment, but I still take my other two dogs to Cathy for grooming and washes. I’ve found her to be extremely compassionate and she has always treated me and my bad dogs with respect.
Also, her prices are awesome, and she can always fit my dogs into their schedule.

I brought Dexter and Sandy to Pretty Paws strictly for the weekend kenneling that the Owner (Kathy) provides at her home. It was cheap! $ 26 for two dogs, that’s the total cost… not each. Wow. Kathy did seem a little off her rocker. She also heckled us about doing some sort of service for the dogs. At first, she mentioned giving them a bath over the phone and I told her that wasn’t necessary as I wash them myself and they’d just gotten one about two in a half weeks ago. Then when we brought them in for her to meet them, she insisted they stay all day and she could clip their nails. I finally had to explain to her that they are well groomed by my mother and she finally gave up. The place is really little and cramped. Also, I did look them up before bringing in our dogs and saw some bad reviews… still took a shot. We’ll probably not go back. They’re sort of weird, hard to describe but if you go in you’ll know what I’m talking about right away. It is cheap kenneling though!