Jiffy Lube

I only write reviews on Unilocal when the service is overwhelmingly good or bad, and today Jiffy Lube exceeded my expectations. Rio was very friendly and informative in walking me through the couple different options for oil changes, cabin air filter and a couple other things. I knew what I wanted when I walked in and even though she mentioned the upsells she wasn’t pushy when I politely declined.
The oil change was quick and painless but what really got my attention is when I saw Chad vacuuming the front carpets in my Mazda. I’ve paid for my good share of oil changes and never have I seen someone do any type of cleaning of the interior. Then I watched Rio grab a squeegee and wipe down my rear window and windshield. This was a complimentary service and by no means was it expected, but boy was it appreciated. I own three cars and for as long as I’m in Burien I will take each and every one to this Jiffy Lube because my experience today was so positive. Thanks guys!

I went there with my wife car n when they approached me when I got there that had one car the bay n not to busy but they were rude n disrespectful n u decided just go home n because I don’t like how they talk to me n should have more customer skills then that n just having a bad day I guess but n never go back to that one

Friendly folks here who were fast and thorough. I was in and out in less than 10 minutes. And they were honest about the different types of oils and didn’t try to upsell me, as well as helped out with the best possible deal that they could.
Its an oil change, there’s honestly not much to say… you sit in a room and they work on your car. What more could you ask for?

I went here to get an oil change and I had a wonderful experience. Everyone was kind and I noticed everyone worked together as a team. They were super fast, vaccumed my floor, changed light bulb, cleaned my windows and they did a thorough job. thanks jiffy lube team!

Went to this particular jiffy lube in Burien and was more than pleased. Ronnie was my tech. Unfortunately they were trying to replace a part and it cracked. Ronnie was MORE than accommodating! He was honest and told me it was his fault, but they would go down to the dealership and get the replacement part, because they didn’t have the right one there. I found his honesty and integrity EXTREMELY refreshing. Thank you to all the guys there for not letting me go with a broken part.

You can believe all the one start reviews this place has. I drive a 2007 Mazda 3, I’ve been to this place twice for oil changes, and they’ve screwed it up both times.
The first time, they somehow managed to forget to ratchet the oil plug back in. So I wound up leaking oil all over the place for a day or so before I noticed it. I wriggled under the car (good think I’m skinny) and found that the oil plug hadn’t been tightened, just loosely put back in the oil pan. I fixed it myself, and then called them to complain. They were very apologetic, and said they would make a note of the people on shift when the oil was originally changed and address the problem.
Second time was earlier today. There’s a skid plate on the front end of the car, and they for some reason needed to remove it. When they put it back on, they only put bolts in for one side. Halfway down the block as I was driving away, it came loose on that side. It made a terrible racket, scared the hell out of me, and very easily could have caused an accident. I had some zip ties in the back, so I zip tied it loosely into place and went back to have them fix it. Again, they were apologetic and didn’t get in my face when I yelled at them. Glad it didn’t cause any serious damage.
So attention to detail is apparently a foreign concept at this place. When working on cars, it’s kind of an important thing to have. I’m no mechanic, but replacing bolts and tightening them properly seems like mechanic 101. These guys apparently failed that class, and were offered jobs regardless. Stay away.

I drive a 2006 Pontiac G6 GTP with around 89,000 miles. I took my car to the Burien, WA Jiffy Lube for an oil change and the associate told me I should get a transmission flush because my car was 30,000 miles over their recommended mileage to do so, which is bad for the car. Being that I know little about cars and assuming I could trust his recommendation as a paid employee, I agreed to get the transmission flush.
Around 10 days after the visit, I was driving my car on 1^st Ave. and all the sudden it stopped driving in drive. It will drive in manual (slowly and you can tell it doesn’t want to) and reverse, but not in drive. Because my car NEVER had any transmission issues prior to the transmission flush, I drove it slowly in manual back to Jiffy Lube and asked them to take a look and make sure it was correctly flushed and taken care of. The associate this time let me know they did everything correctly, but sometimes transmission flushes causes transmissions to basically stop working. If this was a known possibility, why was I not informed BEFORE I agreed to have it done? I would have NEVER agreed to do it!
The Burien location filled out paperwork and let me know that the problem is now in corporate’s hands, and that corporate would contact me on Monday (⁷⁄₂₁) to schedule a 3^rd party transmission specialist to take a look and determine a solution. It was a Saturday when it stopped working, so waiting the weekend was understandable. However, Monday passed and despite calling them repeatedly, I have yet to hear a solution from corporate 10 DAYS after my transmission stopped working! That is 10 days I have had no car to go to work in Fremont, go to the gym in Westwood, go to the grocery store, run errands, or live my normal social life.
And on top of that the Burien store told me the company does not provide rental cars, even though I am without a car because of them. Corporate hasn’t even called to let me know where they are at in the process of scheduling the specialist! They only called once to ask questions I already provided to the local location — nothing more. Needless to say, they took advantage of me. It was an expensive service and now my transmission doesn’t work.
*UPDATE*
Once I posted negative feedback online they finally contacted me and gave me a rental car, while they towed my car to be inspected by a transmission specialist. But today I received a call that said that their 3^rd party specialist determined it wasn’t their fault (keep in mind my car had NO transmission issues before I had it flushed). If my car was leaking transmission fluid when I brought the car in, wouldn’t the team who changed my oil and flushed the transmission fluid have noticed and notified me?!
When I demanded to see the review from the mechanic so I can have proof they actually had someone look at it and confirm with my step father who is a mechanic that their findings were appropriate, they said I was not allowed to have it. SO I HAVE NO PROOF THAT ANYONE EVEN LOOKED AT MY CAR. And ever since they towed my car it has been sitting in the same spot at the Jiffy Lube location, so my suspicions aren’t unjustified. I was given a manager’s number at the warranty department, Doug, but he has not called me back yet. Now I have been cheated, ignored, potentially lied to, and am out a transmission.
JIFFY LUBE RUINS CARS AND DOES NOT CLAIM RESPONSIBILITY.

I was the first car in and no one else came in while I was there. The person I spoke with — Derek — was rude! He got annoyed when I was not interested in any of the upsell. When he «cleaned» my windows, he missed spots and, when the paper towels were dirty, smeared the rest. When I called the bad work to his attention, he became very defensive, assigned another employee to fix the problem and stormed off into the office, slamming the door behind him!
He said it was «just» windows, not understanding that if the work I can see is shoddy, it does NOT give me confidence that the work I cannot see is proper!
I won’t be back!

I have had nothing but good experiences at this location. The staff are friendly and knowledgable and I never feel like I am being taken advantage of. Mike is fantastic and takes great care of his customers and their cars!

I get that your job is to up sell me on services, but when someone tells you flat out, «I’d like the bear minimum oil change,» that’s usually what they mean. The guy helping me tried to guilt me into getting like three different kinds of flushes. And it was more expensive than I was quoted online. He also told me I needed my tires rotated… i bought brand new tires less than a month ago. Every time I go to jiffy lube I feel like I’m getting scammed. Their only redeeming quality is that it only took about 15 minutes.

They did a great job! Signature oil, wiper blades, cabin filter and oil rotation. No problems with my coupon. Fast and clean job. The young lady mechanic found something personal of mine behind the glovebox and put it on my seat. Very honest and kind :-D
Everyone was fast, efficient and very friendly. I’ll definitely be going back.
Thank you!

This is an update on my previous visit. Read on, and you’ll see why.
Donielle (the manager), though super nice, really, really needs to go into another line of work. She told me I had a crack in my radiator, but two months later, there still is no such crack! (And I’m just dying to tell a joke about being on crack here, but will refrain.)
That could have been an expensive and unnecessary fix.
Now, when I got there (in Sept.), her employees were doing an oil change for someone who only wanted a top-​off, so I knew there was some disorganization going on. And the guy who started to wait on me seemed kinda clueless, like I said in my original review. But when she came, I thought all was well.
Well, well, well… No. I was wrong.

I’ll never go here again. This place is all about the upsell. I went in there knowing exactly what I wanted and they tried to upsell so hard that I practically had to argue with them.

This is my usual Jiffy Lube to get my oil changed, I go there every three months right as they open because I need to get out before 8:30. As I was cleaning out my car, they don’t open until 8 and I got there at 7:50. They let someone drive right in. I was there first but no one came out to my car, no one told me to pull right in and there was still 7 minutes before the place was even open. I’ve been going there for 4 years now to get my oil changed, highly dissapointed. I have to admit that I rarely see the same employee twice so I’m sure their turnover is quite quick. Usually the service is okay but today I just left, I can’t afford to be late to work because someone thought it was okay to cut in front of me and the employees allowed it as well.

Blah customer service. Not bad but not good. Also really inappropriate music playing in the lobby. Not customer friendly.