Verizon Wireless ATM Wireless

I love this place. Alec is very helpful and very professional. He is always there for all your needs. He is the guy to go if you are looking to get a new phone or if you just have questions about your service. The best Verizon store in Burbank area.

My wife cracked her old iphone screen, so we decided to upgrade to a new phone. Wow, Alek was great. He walked us through the plan options with pen and paper and he made it very very clear. I never felt like we were being «sold». He just has a very nice way about him. I’d go here every time from now on, rather than go to a standard Verizon store.

Wowww this place has amazing customer service! I have been coming to this store for years and always get the same great service from Alek. I recently upgraded to an iPhone 6s and was in and out in 15 minutes. No lines and no hassle. I highly recommend this store.

Awful!!! I went in here when my phone had a problem with an update trying to find help and it was the worst customer service I’ve ever had with a cell phone place. I am a Verizon customer, but hadn’t been in this one. I walked in and the two guys barely looked at me. I stood at the counter and waited, they didn’t say hello or I’ll be right with you… nothing! Just kept doing what they were doing on their devices and I was the only person in the store (except my husband!) when I finally said something and explained the problem, instead of at least pretending to care, the guy said he couldn’t help and that I should take my phone to the Apple Store. He didn’t look at my phone or even try anything! Today I went into the Sunland Verizon store, as I wanted to find out why my email wasn’t working. Bill and Deanna were so awesome and nice, I left with a new iPhone 6 Plus. Don’t waste your time at this place. It doesn’t deserve one star, but was necessary to post.

I am a longtime Verizon Wireless customer and have been helped at countless stores (corporate and private alike) and kiosks, but THIS store has been the least helpful in all my experience. The workers there refused to help me when I came back in to ask them to assist me with my phone. I was floored at their blatant attitude of «we just want your money.» Because I hadn’t been a direct customer with them THAT DAY, they refused to assist me even though i was a customer. They were rude, and completely unhelpful. I have reported them to corporate and will never return.

Fantastic customer service. These guys helped me purchase a new phone and change my plan within under and hour. I was helped immediately and waited less than 30 min for my old android phone to transfer over to the new iPhone. Highly recommended above calling Verizon or ordering online!

I have been going to Alek and ATM for several years. After our first visit we have never gone back to the Verizon store or any other independent stores. They are 100% service oriented and work hard to get your the very best deals and programs. Even more important, I can drop in anytime with a question or help with my phone or Verizon service and get help with anything at all. DT Burbank, CA

My family and I have been coming here for the past few years now for both our personal and corporate Verizon wireless accounts and Alek has always provided the best customer service. We continue to stay with Verizon because of the great service provided by Alek and his employees. Highly recommend this shop!

Not easy to explain how they take care of your needs and welcome you even though you are not purchasing anything from them. I’ve been there 3 times in the last 6 months with purchase/​questions and always they give me the best advise. try it once to know what I mean. I wish world was as honest as they are…

As others have experienced at that store Alek does not try to up-​sell phones or services.
I went to the store with a new Motorola phone to replace my busted iPhone 5 and he gave me a better option: Return the new phone and repair my iPhone for around $ 120. I left my phone and got a call later in the evening. The repair was only $ 80 and I have a new battery, new frame, and overall a better phone than the Motorola I came with. I was able to return the Motorola that was bought on eBay.
I went back to the store with another busted phone that belonged to my daughter. Alek had his repair person take a look and it was clear that fixing it was not the best option. Again the store didn’t try to sell me anything that didn’t make financial sense.
I will go back to that store for my Verizon needs when the time comes.

If you need help with anything that has to do with your Verizon phone this is the place to go. Not only is Alek super friendly and helpful, he also does everything he can to make sure you get the best phones with the best deals. I used to go to a different Verizon location and honestly it was not the same service. Customer service is very important and this is something this location has!!! I recommend this location to all my friends and family!

alek and menua are great guys, very caring, and they took care of my account changes and even included some cases and screen protectors at no charge, where at other places i would have to dish out some $$$$ for, thank you guys keep up the good work.
andre

Helpful and Great Service.
Didn’t have to deal with the regular BS that usually takes place in Verizon Stores.

We have been going to Alek for quite a while. The service is quick, honest and friendly! I cannot say enough good about the service.

The best way to judge customer service is by how the staff treats you when you’re asking for a free service. I came to transfer my information to a new phone. Alek was very friendly, polite, and knowledgeable. He took his time to help me even though he was not making any money from my business. Also, he performed the services for FREE when another Verizon store on the Westside was going to charge me $ 20 for the same service.
I highly recommend this store and will be going back if I need any phone services.

Love to support local business. Got my iPhone 5 from them a few weeks ago. Not to mention always a nice set of cars to drool over in the parking lot

Been going here for years. Friendly and knowledgeable staff.

A+ service here, especially in contrast to the slow service and persistent upselling I’ve experienced at the Koreatown Verizon store. Today I was helped by Alek and Menuvo, and both were great guys. I even saw Alek manage an irate and combative customer with class and patience.
I visited this store because my Droid phone was very hard to hear. I would usually have to turn on the speakerphone when accepting a call, which is obviously not always ideal. Alek wasn’t able to fix my Droid, but saw that my account was eligible for an upgrade, and gave me an iPhone 4 for $ 100, and his associate Menuvo threw in a scratch-​resistant cover and a car charger for free. He also transferred all of my files from my Droid to my new iPhone.
My grandpa was with me at the time, and became interested in a pair of tabletop speakers that the store sells, which purportedly make phone calls easier to hear. Menuvo demonstrated the speakers for him and sold him a pair on the spot for $ 60. My grandpa is very hard of hearing, and spends a lot of time on business calls, so this was a big plus for him.
All this good service, and we were in and out in fewer than 30 minutes. I would definitely come back for all of my phone needs.
(FYI — They do not accept American Express)

Service was fast and friendly. No lines, no hassles. Large selection of phones to choose from and all my questions were kindly answered.

If you’re sick of going into a corporate-​owned Verizon store and being treated like a number, do yourself a favor and go meet Alek, who runs ATM Wireless over in Burbank. He’s smart, he’s fast, he knows what he’s doing and he’s there to make YOU happy — which is something that the goons at the Verizon stores could learn a thing or two about.
Can’t recommend him highly enough!