U-Haul – Burbank

These guys are great. They installed a hitch on my Vanagon in the allotted time, and were very friendly and courteous. I wish I knew more people in need of hitch installation — I would recommend them all day.

You would think at a U haul small store there is no customer service. The gentlemen who helped us rent a quick truck for our Home Depot run was so helpful that we thought we owed him a tip somehow. The service is fast efficient and they have everything ! Come here for truck rentals, and for moving appliances they will know exactly what you’re looking for and for some reason the service is always exceptional every time!

I just got a tow hitch installed on my explorer this morning. The whole transaction was painless, nice staff and a job well done in no time! I have hired trailers and a truck from here many times and have never had any issues. I will continue to come here for my rental and towing needs.

Truck and equipment was okay but people was not nice ! One time only at this place ! no more !

had a good experience. car hauler worked flawlessly and they reimbursed for a wrongly billed day right away. recommend.

Jonathan Duenas, the GM, was a great help and very nice. Found problem with hitch wiring and did it under warranty, as should be. Thanks.

I am here, at 8:30am for the truck that was reserved for 8am, but they don’t have it, and they’re not sure when it will be here. This is seriously messing up my move, and they have absolutely no empathy. They don’t even care. Don’t rent from them.

I show up about once a month without reservation and I am in the vehicle I need within 10 minutes. The folks working here know what they’re doing and when I return the truck it’s never a hassle, 2 minutes and they email my receipt. I sleays rent at this location because of the good service.

I rented a 5×8 from the guys at U-​haul. We hooked everything up and found out my connection for the lights wasn’t working properly. Jonathan and one of the other gents (name I never got) literally double timed to put a new wiring harness on for me. The other guy stayed an extra 20 minutes past his shift to cover while Jonathan hurried to get the harness working. A++ to you guys! I’ll be sure to come back next time i need a trailer! Excellent service

Industrial strength heavy metal shelving from Costco were on a great deal but did not fit in for my minivan. Called U-​haul in Burbank, told them what I needed to move, and the person answering the phone recommended a 10ft. truck for $ 19.99/4-hours. After the $.99/​mi. plus other taxes, it came out to $ 32 total.
Everything was so easy: the over-​the-​phone rental, pickup, return, card payment over the phone. While we had the truck, we also hauled our old china cabinet. Will definitely use U-​Haul again.

The Burbank location is ok. Friendly staff, but not much to choose from in regards to trucks.
My problem (and I have had this same problem every single time I use uhaul) I called the (800) number to reserve a truck for a one way, five times. Each time the rep gave me a different location than the one I was requesting, and even then, I was told someone would call me to confirm the reservation and the ACTUAL location. After calling several times to request a location nearest to me, I still received a call from the Burbank location the day before, changing my original five locations i had previously called to request and the time of pick up. I hate using uhaul because even though you make a reservation at a specific location, it is ALWAYS changed for the actual day and time you need it!
BEWARE, your reservation means nothing, other than they check any and all locations for the size truck you want. The day before your pick up, they will call you with the actual location that has a truck available. It can be far from your original location.
What is the point of a reservation if they cannot reserve the truck and location you are requesting?

I had a pretty good experience here. Pleasant and friendly front desk service staff. The only confusing part was when I tried to book a reservation online, it kept giving me locations very far away (maybe they don’t have a Burbank location online? who knows) and the website quoted me at least $ 100. So I called the Burbank location and asked for a quote and it turned out to be $ 29.99, which sounded much better. The total including gas and mileage ended up being around $ 70, so that was not even close to $ 29.99, but it sounded reasonable so I said ok. The staff at the front desk did give me the full price quote before I was on my way out with the truck, so there were no surprises there.
I do like the fact that they don’t charge by the hour, as long as there is a reasonable time frame and you return the truck within that scheduled time frame, you’re fine.
Overall, good experience. Thank you, U-​Haul, for making my move easier.

I had a good experience here. Reserved online w/​online check in. Ordered extras online as well. Arrived at location Sunday morning. Two girls behind the counter, very pleasant and fun. No line, no crowd. Seemed like plenty of vehicles /​equipment on premises. Lots of boxes for sale, etc. My online work saved time in filling in my details, but ordering the special extra equipment never seemed to transfer in or make any difference; hand truck, furniture pads, etc. Not a big deal. What was neat was the paper they gave us explaining exactly how much gas to put back in before return; nice feature. W/​in 15 minutes I was in the truck and on my way. I had the 14′ foot truck, which is not the easiest drive in the world. As long as you’re a capable driver, you’re fine. But if you are timid, be aware. Returned the truck 30 minutes after our due time. This is one nitpick that worked out. Online reservations system *recommended* that we reserve the truck for 6 hours. So I did. That meant we were due back at 4:15. I asked the girl what happened at 4:16. Nothing, she said. Just bring it back by 5:00 when we close. So arriving back at 4:40, the girls were gone and a guy checked me back in. He reported that the computer had already billed me an extra day, but before I could even object, he had already removed it from my bill. Bullet dodged. Not sure everyone gets out that lucky. All in all a great experience; seems from Unilocal there are not many good UHaul places around. So I will stick with this location for my future needs. Thanks!

This Uhaul location offered great service. Jonathan is the best! He was very helpful in setting up my UBox rental and moving service. I would highly recommend using them for your next move!

I made a reservation for a simple in town rental a week in advance, but when I arrived Marc Escondero (told me he was the GM) said he could not fulfill the reservation. I was shocked since I made the reservation so far in advance and it was only 30 minutes after they opened. He also told the guy in front of me the same thing. That’s just poor business. Lucky for me Budget Truck Rental was more than happy to accommodate me even without a reservation.

These guys are the best! Very knowledgable and friendly
and professional. They made our rental experience
easy and fast. Andy and Matt are great guys! We will definitely
go back!

My wife and I reserved a 5’x8’ trailer over a month ago. We were told that they do not have trailer at that location, but they will be available at another location near Burbank. When I called to follow-​up a couple of days ago, I was told they actually have a trailer for us at that location. Great.
This morning, I was contacted and informed that they do not have any trailers available in the area, and that I have to drive 25 miles away to Inglewood to pick one up. 25 miles away? On the morning that we are embarking on a 3000 miles trip across the country? Not acceptable. I then spoke with the regional manager, he was apologetic and offered a discount, but says there’s nothing else he can do.
Discount or not, this is an annoyance and a huge inconvenience to customers.
This reminded me of a Seinfeld episode when he had a reservation for car, but when he showed up to pick it up, they were out of cars.

I will say this isn’t the biggest UHaul but it IS the friendliest and its in a great location. Andy Valencia and Brian Regan work the counter and are very helpful from a courteous standpoint and go the extra mile to the start and finish of your day!

This is not about this location specifically, but UHaul in general as they completely screwed up a move. This started a few months ago in Austin Texas when my brother was shipping my stuff to L.A. from Austin Texas.
U-​Haul has GOT to be the WORST company I have ever had the displeasure of dealing with. Not only did they LOSE EVERYTHING I own when shipping my stuff from Texas to Los Angeles, but when they finally found it, they discovered they shipped it to Hawaii. They have caused me more stress than any single company or person has in my entire life. With the exception of 2 people I have talked to, they were rude, discourteous and had a complete and total lackadaisical attitude towards me. There are irreplaceable instruments and ALL of my work tools and a lot of other very valuable and sentimental things in that pod. I am STILL waiting for my stuff and it was shipped from Texas over a month ago. Instead of flying it back here and crediting me back everything I spent with them as a gesture of good faith, they put it on a barge and shipped it via the Pacific Ocean and they SENT MY BROTHER A BILL. Downright disgusted.
I finally got my stuff a couple weeks ago. The manager of the Glendale location was the only one that really tried to help me with this whole ordeal. Through this whole thing, he was the only one that really made an effort to help me. They damaged a couple things, and I am still waiting for word on a refund and payment for the damaged items.
Avoid at all costs!!!

I was recommended to go here to get a hitch installed. I went down there, ordered the part and a week later I received a call saying the part was in. After spending two hours waiting for the hitch to be installed I was told it was the wrong part and they would have to order a different part. I was provided with a $ 30 off coupon to compensate for my time. About a week later I get a text message saying I am scheduled for an appointment at 6:00pm on 4÷25÷13. I called Uhaul to confirm that I was scheduled for an appointment. The day of the appointment I get another text stating I have an appointment at 6:00pm. Later in the day I also receive a call to let me know my part is in and I let him know I was already scheduled to come in at 6:00pm that night. He simply said, «See you soon!» An hour and a half before my appointment I get a call from a lady telling me she has to reschedule the appointment. After two text messages and two calls confirming my appointment it now has to be rescheduled? Needless to say, I was a little upset. I let the lady know I did not have any available time for about two weeks after today (It was a 30 minute drive for me to this location). She did not seemed concerned with anything I said and told me she was the only one working so the hitch installation could not be done today. I hung up saying I would call back to reschedule. I felt so upset with the service they had provided that I called back to cancel my entire order. A guy answered and let me know the lady I just spoke with was busy with a customer. Interesting that she could not do the installation because she was the only one working, yet someone else answered the phone. While this uhaul appeared to be concerned with their customers the first time I went, my second experience with them showed their true colors I feel. This is definitely not a place I want to give my money too.

Place is yucky both inside and outside. Staff is friendly. I went there to install a hitch on my Highlander. I had purchased the hitch om Amazon. Initially they told it will take an hour with $ 60 per hour rate but I insisted all they need to do is jack car up and bolt the hitch. In the end they took less than 30 minutes and I paid $ 30. Overall happy. Note that there is no place to wait inside so make arrangements when you drop off your car.

Great place easy in and out and Mark F. went above a good customer experience. Will use them for the next move!
Peace

Basically here’s how it went, Rented a U-​Haul truck via online, couldn’t be any easier. Picked it up at 10am… and basically went back and forth from my old apartment to my new apartment. They charge 79cent to the mile and you replace the gas you’ve used. The guy kept checking the odometer because he couldn’t believe we had only put 10 miles on the truck for a 6 hour rental. If I hadn’t rented a U-​Haul truck it would had been a hell of a moving day for me. Hopefully I won’t be needing their services anytime soon.