Thomas Realty

I don’t understand how this place is still in business. The people that work here are not responsive, when you reach them they have an attitude. They don’t do what they say. Work with people that work, this isn’t it.

These people are HORRIBLE. I moved to L.A. from Texas in February of 2013, lived in a not so great studio apartment in K-​Town for 6 months, and found what I thought to be a GEM of a small 1br apartment in Burbank. After being in the craziness of K-​Town I wanted to get to a suburb that was a bit slower, since we’re so laid back in Texas.
So I had great credit and met all of the move in conditions and paid my deposit, everything was cool. The onsite manager, Gary was super cool, he handled any and all matters promptly, including maintenance.
Everything was all good for a year and a half until I decided I needed to move back into the city. I moved out December 4^th, 2014, paid for rent through December 16^th, because of the 30 day notice situation, checked out with Gary with no issues. The problems began when the «office» were supposed to send me my deposit back. Can you belive it’s currently June, 5^th of 2015 and guess what… I have NO deposit whatsoever. I’m the most chill guy ever so I first started calling and emailing, no response. One day I finally call and get someone, she takes my info and says she needs to get with «Linda» in order to have my deposit processed. Linda NEVER calls back or is always in a meeting.
I understand if you’re busy, just say that, but you have to COMMUNICATE that so that I know what’s going on. If you’re going to send the check out in a week, TELL ME THAT so I have something to work with. But all they’re doing is taking my info and never calling me back. The lady that answere the phone is super nice but it seems that Linda is just not following up. I called Gary the manager, and he said he followed up and they said they’re «on it» but I haven’t received my deposit still.
I’m about to call them every day and then I’m going to start driving up untiil someone gives me something solid. It’s just sickening that they do people like this, I mean YOU set all of these move in stipulations and salary requirements that tenants jump through hoops to meet… We give NO problems, and when we move out, you shouldn’t just basically STEAL people’s money and avoid paying them. YOU OWE IT BACK, that’s how business works.
These people remind me of being back in the hood in Texas and you got the one homie that NEVER pays you back, even though we all know he owes you… So he avoids you at all costs as if you’re go away. That’s what Thomas Realty reminds me of. And again, the later that answers the phone, this is not indicative of her, she’s a sweetheart, but whoever Linda is. I hope she reads this and grows up and makes some changes because this is total bs. Do you seriously think I don’t need $ 700 back in my pocket? Especially in a city like LA.
Stop playing with people’s livlihood, my nexts stop is small claims court. So if you’re reading this, trust me, DO NOT GO WITH A THOMAS REALTY OWNED/​MANAGERD PROPERTY… WHETHER THAT BE RESIDENTIAL OR COMMERCIAL. These peole are FRAUD.
Thanks,
Bobby

What a crook!!! We were so excited to move into Burbank village apartments, but after a year, we couldn’t bear to stay. The location is great and the older tenants are wonderful, but Thomas realty is a sham! I was warned we would have a hard time getting our deposit back and that’s been a nightmare. After 3 months of phone calls and nagging, I was told I was sent «on the 14^th.» I confirmed the mailing address and almost a month later still have not received it. I wholeheartedly believe it was a lie. Good luck getting them to return your call either. The only good employee there is the manager, Sue, and they’ve done nothing but screw her over as well. Not worth dealing with the awful management.

I was a tenant at a Thomas Realty property for over 5 years. I can’t describe what a pain it was. Sort of like if ATT was your landlord. Crappy service.
First there was the beginning…
–Big confusing lease agreement and when I had questions or needed clarification with them, there was no responses on their part. Just ignored.
–I’d also worked with a broker who was excellent and I found out later got stiffed for half of their finder’s fee by the Thomas folks. Nothing like going cheap on the folks who are feeding you, eh?
2^nd was the service.
–We were spending 5 figures a year on rent. You would think this kind of payout would get you some appreciation or customer service. Wrong. If we needed keys to the phone room to get phone lines installed, Lisa the manager would make us drive over to their offices and require us to drop the keys off back when we were done. Heaven forbid she get off her ass and come to us, even though she was in the area almost daily. She always had lots of attitude. Not friendly or accommodating at all.
–We were constantly having to tell them about the ghetto condition of the restrooms. It was an embarrasment to have our customers see the conditions of what’s supposed to be a professional building.
–Every request we ever made to them took weeks for them to even acknowledge that they received it. Weeks later for them to respond or fix things.
–Told them for weeks about the homeless guy that was living in the staircase before they did something about it.
–The atrium leaks like a sieve whenever it rains. For years. Big buckets everywhere that look hillbilly for a class B office building.
–We sent THEM a holiday basket the 1^st year or so. Us… the clients. Never got anything from them in return for the hundreds of thousands we spent with them over the years. By the way… at our new building the manager comes by several times a month to check on us. Do we need anything? Anything need repair? Any parking issues? We also get a nice holiday basket and thank you card each year. They’re great.
–When our leases came up for renewal several times, they never were on top of things. We were the ones reminding them about things.
–When we gave them notice of our intention to leave, weeks later they made some half-​hearted attempt to see if they could interest us in another space. I almost laughed in their faces. That’s like a bumbling waiter asking for a tip.
3^rd is the reputation
–My tax guy was in the same building over a dozen years ago. He said he always had trouble with Thomas too. That’s why he left.
–We have a client who’s one of the current tenants. They just told me how Thomas ignored several stipulations of their signed lease, stating that they *lost* they’re copy of the lease… even though they had their copy to show Thomas. They’re extremely frustrated with them too and will likely be moving on.
–We have a vendor we use that’s still in there. They are also frustrated with the lack of communication and service.
We run an award-​winning consulting firm that has very happy customers who receive excellent service. If I ran my business like Tom Tunnicliffe ran Thomas Realty Co., I’d be out of business in a year.
It’s over a year later and our old space still sits empty with no tenant in it, even though vacancy rates are low in downtown Burbank. Karma…