Red Wing Shoes

Came here to buy my first pair of red wing boots. I got the iron rangers 8115, which I absolutely love! The staff was friendly and very helpful in helping me pick
the correct size.

I’ve been meaning to write this review for a few weeks, I was in the area for Portos and decided to get some laces for my husband. The girl working there KK (I think?) is the same rude woman who works at the Pasadena location. I always leave if she’s working Pasadena, but decided to stay at the Burbank location since there was another employee available. KK seemed totally annoyed to have to provide any type of service, she seemed to care more about her cell phone than work. Why do you come to work if you don’t want to be there?! The other employee was much friendlier, but didn’t know which laces I wanted when I gave a style number. I’ll stick with Pasadena when KK is NOT working.

My visit to this store made me wonder how they stay in business. The staff couldn’t possibly be more indifferent to the concept of customer service. The girl who «helped» me was impolite and seemed to be bothered that I was there at all. They didn’t have the boots that I’d located on the internet, and she wouldn’t even be able to order them for more than a week because they were upgrading their computer system, and if I wanted to wait that long, I’d have to pay in advance because she didn’t want to «get stuck» with a pair of boots. Sorry — this store is sadly lacking in inventory, customer service and professionalism.

This place used to have much better service. Not sure what happened over the years. Never really had a problem waiting to be served because the shoes are amazing. Maybe they are a little understaffed at times, but was always willing to wait since my husband swears by these shoes. Recently, had his shoes resoled and thought everything was fine. Showed up at the store two weeks later and no one knew what we were talking about. Yes, they LOST our shoes!!! WTF? Took forever to locate them. The guy that helped find the pair was very helpful and did a rush job to get it done, but the person who originally took the shoe basically never processed the order or send them out. The product is great, but the service here definitely needs to get better before they lose all their customers. We will probably give another location a try next time. It seems that with every visit, things seem to get more and more worse. That was the last straw. Sorry, Burbank.

I figured all red wing shoe stores are the same, I was wrong. I was in need of replacement boa laces, so I drove out to Burbank to be disappointed to find out they didn’t carry the style of boot I own or the parts to do the repair. I’ll just go to the Long Beach location

First impression is always important and it was a very horrible first impression for me. They were very rude, unprofessional, bad customer service all over the store, other then Madison she was very helpful. It is nothing comparable to the location in Norwalk, I was in and out with no issues. This matter should be taking very serious!

I found myself in need of shoes and, due to the sizing I need (13EEEE), it can be a painful undertaking finding something that fits, is comfortable, and won’t fall apart in a year.
In the past I’ve settled for hitting 2 out of those 3 criteria, but I’ve gotten sick of the ritual purchasing of cheap footwear so, after hitting up some friends for recommendations for something that would last, I found myself at Red Wing in Burbank and am currently kicking myself (with my glorious new boots) for not going sooner.
As soon as I walked in, I was approached and asked what I was looking for an, on hearing about the sizing, Cameron (the manager, no less — how often does that happen?!) seemed to take it as a personal challenge to find me something that would work — and, wonder of wonders, in under 5 minutes I had on what are probably the most comfortable boots I’ve worn to date. More than that, by the feel of them it is clear that these will last for a good long while; I finally got my ³⁄₃.
They are expensive, and I’ll keep an eye on them as time goes on to see how they last, but as things stand I am currently a very satisfied customer.
⁵⁄₅ would recommend to friends and family.

Great customer service !!! We went to the Thousand Oaks store originally and got barely any help so we decided to drive all the way to Burbank. Totally worth it! The young lady that helped us was very knowledgable about the boot and made us feel 100% about out purchase!

I had to give a shout out to Red Wing Burbank. I’ve been buying Red Wing for years and was very happy when the Burbank store opened. It saves me from having to drive to the West Side.
I had purchased a pair of steel toe work shoes nine months ago and had been wearing them on and off not being happy with the fit, sort of hoping they would get better. The shoe really was giving me problems, but I was just too busy or lazy to get them back within the six month window.
The Manager kindly explained that while 9 months was under the the 1 year defect warrantee, I was way over the six month fit satisfaction policy. He then to my amazement offered a full credit toward another pair.
It’s very clear to me that Red Wing Burbank wants 100% customer satisfaction, and stands behind their produce 100%. You won’t find this level of commitment at any of those other «work boot» places.
Thank you again! I’m a very satisfied customer.

I understand that every company has to obey CA meal break laws, but when I make a phone call to get directions because I am lost and I am only a block away, why don’t you inform your customer that you are at lunch and won’t be back till whenever. Instead I showed up and they were closed and I had to wait. Plus there were 2 people working so I was confused why the store was closed in the first place. Badly run.

Excellent service, the salesperson was knowledgable and very helpful, I was a novice when it came to these shoes and how it works, after meeting him I feel like a pro myself! Kudos to red wing.

Service! Is! Everything! Reminded me of buying shoes back in the day when they knew the product, measured your foot, made suggestions… old skool. And the shoes are great.

l just got a pair of boots today and was very satisfied with the service. These boots are very comfortable and the one guy working made buying a $ 250 pair of boots easy. I got my feet measured and was fitted with the proper insoles. I will definitely be returning for all my boot needs.

This store has been in this same spot for so many years. Great place.

Too cool ! This place not only sells the greatest boots for men but they also have a small selection for ** WoMen ** :-). Tennis shoe style or dress boot or dress slip on (available in white, black, or red brown). This place is pricey but if your feet are worth it than the boots are worth it !!! [Tip: try every boot with shoe insoles (its AmAzInG!!)].

This place is a throwback to the ‘good old days’ in regards to the quality of the shoe and the professional service. It really reminded me of the shoe store that was across the street when I was growing up. The owner knew his products and his customers’ needs. Very refreshing!

I’ve been getting Red Wing shoes for 5 years now with good reason.
1^st. They are made in America
2^nd. They are the only shoes I can wear that will last me the entire year.
I have never had a problem with service at this store.
I do have a problem with the fact that they will not carry the shoe I wear in stock. So I took 2 stars off for that. The fact my order came in soon I put a star back on.

Cameron was very helpful with all of the questions I had about my Red Wing boots.