Rancho Pet Hotel

Great service each and every time with Jean. Her rates are fair and she does a great job of grooming our dogs before we come back the pick them up from her boarding them. It’s not a fancy place but the love she gives to my dogs is far more important to us.

I love Jean and the Rancho Pet Hotel. We have been taking our dog Sadie here for years and I cant say enough nice things about this kennel. I can go on vacation knowing that our sweet dog is loved and taken care of as if it was Jean’s own pet. Prices are great, service and location convenient to Burbank airport. I get her groomed and washed too before pick up for additional fee. This is a hidden gem !!!

Jean runs a great kennel. Sure, it’s not a big, hipster, fancy dog camp where they’re all running around and playing pools. It’s a kennel. And it’s professional. And my dogs LOVE IT there.
I personally don’t want to leave my dogs at a pet hotel that allows the dogs to socialize with each other. My girls are Shih Tzus and they pack a lot of attitude into their little tiny bodies. And one of them has an aversion to big dogs. I would be worried while I was gone if I knew they were socializing with other dogs they had never seen before in their entire life. (I don’t bring them to dog parks for the same reason.)
When I pull up to Rancho Pet Hotel and take them out of the car, I can’t get inside the gates fast enough for them. They literally run to the door. One of my dogs bolts for the kennel they’re going in the moment Jean opens the door and starts to take off my dog’s collar and harness. Believe me, if my dogs pulled back, put their tail between their legs, shook or showed any signs that they hated this place — I would not return. But that is not the case.
Their beds fit perfectly in the indoor area. They get their toys. And I bring dog cookies for her to give to them daily.
I arrange for them to be groomed before I pick them up so all the kennel dirt is off and they are clean and smell good.
Jean is very good at keeping records and making sure the dogs are up to date on all their necessary shots before they can even come to the kennel — even if I’m just dropping them off to be groomed, which I also do.
For grooming, you can’t beat her price. They look great. Their claws are trimmed. Their glands extracted. She even puts little bows on their collars.
She also will feed dogs on special diets, needing medication and takes dogs on walks. But those are extra and you have to make sure to arrange it with her. I have not had to do that with my girls, but I have friends I have recommended who have.
I never put a dog in the kennel until I got my first Shih Tzu. And because she was a pound puppy I was really nervous that she would somehow get flashbacks of being in the animal shelter and get depressed that I abandoned her. I called to make sure she was OK. When I picked her up — she was goofy and happy and looked great. That was seven years ago. I don’t worry any more when I drop my two girls off.
The fact that Jean is in Burbank adds to how great this facility is. She is right near the airport and I know the city animal control and police are very good at making sure kennel facilities in the city are clean, safe, healthy for the animals and up to code. Jean has high marks with the city and with me. I highly recommend Rancho Pet Hotel.

Although it may seem great to watch your dog play with others at those «fancier» places, my dog often came home exhausted and sometimes lathargic from lack of sleep. This place has her coming back to me happy and healthy. The price is unbeatable and I pay a little extra to get her walked if it is a long stay. The owner is a wonderful lady and works really hard to keep her kennels clean. I have been coming for a few years now and it is great. The only down side is the hours of operation are a bit short. It is closed on Sundays when it is the end of a weekend and it is the time to pick them up. They have to spend an extra night. But she does work alone and deserves a day off!

This place is always great I get my dog scheduled to be bathed before I pick him up and he smells so good when I get him.

I have been coming to this place for the past few years and I have never had any complain or problem. The cost is reasonable and my dog never gets sick. The owner keeps the kennel clean.

Most of the dog kennels were outdoors, and they did not have dedicated areas for dogs and cats. (Their indoor facilities are mixed with dogs and cats.)
We were really hoping this place would be more like the PetsMart Pet Hotels in terms of staff and facilities (which charge the same rates), but Rancho Pet Hotel’s facility felt more like a pound with very limited staff support (as in one person).
So if you decide to use this place, your pet will NOT receive any attention (compared to PetsMart — which includes dog walking as part of their services, and day camp), and we did not want to leave our dog like that for days.