Planned Parenthood

It has improved throughout the years, the staff now are incredibly kind and knowledgeable.

I love planned parenthood and this is not a horrible location. Yes the wait times always suck but in general I have received good care here. However, I just had an experience here that made me very angry and I want to warn other people potentially.
I made an appointment to receive my first HPV vaccine. Got there, payed a $ 40 copay which I assumed was for the vaccine, saw a medical assistant who took my vitals – and then asked if I had filled out the application for the vaccine. Well, I didn’t know there was one. No one told me that when I made the appointment. She told me to fill it out and they would have it verified by my insurance, which could take «anywhere from half an hour to a full day.»
I said I had other things to do so I would just come back later once they had verified it. Then the receptionist told me if I came back later, it would be considered a new appointment and I would have to pay another copay. ?!?
Which made no sense but I wasn’t going to potentially waste my whole day there. I’m used to waiting at this location long times but if it COULD take a whole day, why would I stick around? She told me someone would call me once my insurance was verified. 26 hours later, no one had called. So I called. I made another appointment for the next day. Asked the guy on the phone about the copay I had already paid and he said it would apply to the next appointment.
Got in to my appointment the next day and the same receptionist says I have to pay another $ 40. I explained everything to her and the fact that it did not make sense that I had to pay the first copay just to GET an application I could have been given beforehand or warned about, and then charged AGAIN today. She apologized but said it was another office visit so I had to pay. She noted the fact that I had left the other day without waiting for the insurance to verify. I told her the medical assistant had told me it might take a full day. I told her how no one had called me. This made no difference. I paid another $ 40. Some bullshit.
Finally I’m in the room going to receive the vaccine. The nurse administered it and then left immediately (something about checking my vitals after 15 minutes). My vision started to go black. I started to feel nauseous. The door was open, I thought of calling for someone, but I didn’t want to cause false alarm. Before I knew it I had fainted for a split second and woken up as soon as my head started falling. At least it wasn’t more severe.
When she came back she asked if everything was ok, and of course was concerned once I told her, checked my blood pressure and gave me some juice. But, for future reference, even patients with no preexisting conditions (me) can faint after being administered a vaccine or undergoing an operation, that’s why you watch them after and don’t run out.
Anyway I will probably go back to this location because it’s convenient, but I’m quite pissed off about what happened and know next time to be on my toes for slightly scamming inconsiderate bullshit, and the fact that their busyness maybe becomes a distraction.

Worst fucking place simple check up with appointment, staff decides to have a stupid meeting while the waiting room is full!

The staff is amazing and the facility is very professionally run. There is some security with a locked door and call box to enter. There is plenty of parking.

Going back again it was a lot better. Still though it is a crowded place and a bit disorganized but they are my go to for birth control until my pharmacist can prescribe me pills.

I LOVE PLANNED PARENTHOOD!
People need to educate themselves about all the services provided at Planned Parenthood and about every person’s reproductive health. It is a critical part of our lives. The fact that Planned Parenthood provides free/​affordable health care is a true relief. Every professional working for Planned Parenthood is empowering, kind, and intelligent. It upsets me hearing about all the attacks and bashing of Planned Parenthood. The bigger picture overpowers the minor «issues» that the media portrays.
Planned Parenthood strives to empower people and provide them with health care services, birth control, medication, exams, vaccines, and much more, as well as providing a safe and professional environment. I fully support all that Planned Parenthood does. Without Planned Parenthood, people’s access to information and services would be limited, thus causing even more problems. Thanks to such a wonderful company, Planned Parenthood continues to help and empower people every day.
Educate yourselves people! If you don’t take care of yourself, no one else will. If you want information about you and your reproductive health, you are SAFE calling or visiting any Planned Parenthood clinic. This Burbank location is full of delightful, educated, and inspiring professionals. I am thankful for this movement and all the clinic stands for. It is nice to see that in times like this, there are people who help those in need.

The staff here is incredibly kind. Definitely make an appointment, it expedites your visit quite a bit. My visit took about an hour and a half, which was surprising because I got a lot done! They also seem very caring about all the patients and insist on your physical health. I recommend this PP to everyone of every gender.

Always have a good experience going here! The faculty are very nice and make you feel comfortable. I always go right at 8 when they open because it gets very busy! Today I was in and out within 35 minutes!

I love this location! I made the mistake of going to the Eagle Rock location once because it’s open later… ew, never again.
The staff here is always super nice and I never have to wait long (although I tend to go when no one else is there so, lucky me). I’ve never made an appointment though. The Doctors are great the staff is great, it’s clean. They are very respectful of your privacy, don’t make you feel awkward. I recommend this location for sure.

I have insurance, but they wouldn’t take it. As a broke college student; I now have to pay $ 120 for birth control. That being said, the staff was incredibly nice and helpful. Just say you don’t have insurance and be ready to wait for 2 hours appointment or not, and your experience will be great.

Best experience I could have ever wished for (: I HIGHLY RECOMMEND THIS LOCATION! I was prepared for a 2.30 hour wait but my wait was only about 30 mins and every staff member was amazing and caring. I’m that girl who was clueless and I was greeted with warm smiles as soon as I walked up to the receptionist Sheenah. I went in for a birth control consultation and I connected with Cristina, the medical assistant, right away. She was so sweet and understanding, she answered all of my questions (and there were a lot lol). She helped me learn about my options and I felt like she cared about my best interest. Everyone I came across was super welcoming and didn’t treat me like just another patient and I wish I remembered everyone’s name who helped me lol I guarantee you will leave with a great experience just like I did!(:

Today I went into this clinic because my friend recommended me and told me how great it was. So I went this past Monday, but sadly they weren’t taking any walk ins meaning I had to make an appointment. I made my appointment for Wednesday, which was today. Many would say that I’m too young to be doing something like this because I’m only 17, but it’s better to be safe than sorry. For some reason when I walked in I felt like all eyes were on me because I looked young. They girl at the desk was really nice, I had to fill out a couple papers because it was my first time. I was called in by this young looking girl who was really kind and didn’t make me feel awkward at all, I was honestly really nervous to go in, but I got over it. So I got what I wanted and left my way.
The only reason why I’m giving this four stars is because my appointment was at 8:30 A.M. and I didn’t leave until almost 11 A.M.
Other than that everything went great !!!

Sure the staff is nice but why make an appointment and then you have to wait for over 2 hours to be seen. I don’t want to spend my whole day off here

Best planned parenthood in The LA area!!! Everyone’s so nice and it’s so clean and comfortable.

I’ve never had a bad visit at this location. The staff is very professional and the office is very clean.
I had a miscarriage and the staff was very sweet and understanding with me crying. They comforted me and allowed me to stay in the exam room as long as I needed.
The only downside is the wait. If you go in the afternoon expect to wait for at least a couple of hours. Early morning is the best time to go.

The very first time for me to be in a clinic in US. I was seeking for abortion and found this place on internet, then i called to make appointment. Everything was going very well, the nurses and assistances in this clinic are so friendly and patient. And the process went success as well. However, the wait time is INCREDIBLY long… I have to wait for at least 1.5 hours to get the ultra sound. Hope the system can improve that then it will be perfect.

Absolutely loved this place!!! I haven’t been to any other locations and I don’t plan to. This is the place for me. I went on for an IUD and I figured it would be awkward since well the doctor is down there in your business lol. But she was totally cool and funny. The staff overall is spectacular. It felt like I was chatting with a couple of girlfriends that I’ve known for years. Thank you so much for a great experience, keep up the great work

Let me start by saying the staff are great!
But the only reason i give it a 3 is because every time i go and get my DEPO shot the whole process is over an hour! I usually make my appointment for the first one in the morning, so there should be no reason why it still takes over an hour to get me in an out.
The shot literally only takes a minute to stab me in the hip. So whats the hold up? If they came in to work maybe a little earlier to prep for the day… Maybe that would help? Then they can start the appointments on time starting with that first appointment. Why cant the same person who talks to me for my pre screening just give me the shot? Wouldn’t that make sense? They do this at the one in Bakersfield…
I don’t even know why i bother making an appointment if i still feel like a walk in… I may have to check out the Los angeles branch.

This place sets the standard for what other Planned Parenthhod facilities should strive to be like. The staff was soooooo kind and patient. They smiled, they engaged everyone in conversation, and despite complaints to the contrary, I got in and out pretty fast considering I didn’t have an appointment. Getting birth control was extremely easy, not embarrassing, and left my dignity intact. This is more than I can say for the glendale location which I hear has been closed down. Good riddance!
Btw…there’s plenty of free parking here in the lot, too!

Came for my 2^nd Gardisil shot to this location for the first time.
Apparently here you need to fill out an application to get the shot, even though the other place I went to didn’t have me do it and no one told me on the phone when I made the appointment. After signing in the woman asked if I had filled out the application but not knowing what she was talking about I asked, and she didn’t answer.
45 minutes later I get called in for all the first time visitor info and then finally someone tells me about the application and that it’ll be about 15 to 20 minutes to wait for it to get approved. Why couldn’t I have filled it out when I checked in then?
I’ve been waiting over an hour now, 40 minutes ago I asked and was told the shot was approved and yet here I am waiting to be called still. My appointment was 2 hours ago now. I’ve had to wait at doctor’s offices/​other Planned Parent hoods but this is just ridiculous.
Wonder how much longer I’ll have to sit here…