Pacific Sales Kitchen, Bath & Electronics

If you want value, don’t go here.
If you want customer support after your purchase (of eg your refrigerator), don’t go here.
If you don’t want your floors scratched and gouged after installation, do not go here. Now
there is a presents in best_​buy. Do not go there either. It’s the same thing.
I’ve know others with the same issues.
I’m reminded of the worst car salesman tactics of the 80’s.

I had purchased some appliances at Pacific Sales, Burbank awhile back. I also purchased the extended insurance policy year after year for these appliances. After the insurance policy finally admitting I had a «lemon» refrigerator, I was authorized a replacement. Only hitch is, I have to deal with Pacific Sales. I think the Best Buy takeover is rearing it’s ugly head!!! Here’s the brief scenario… after a month of trying to get this refrigerator replaced… the new one is damaged!!! Looks like a fork lift mishap. So, still waiting for management to get back to me about the long wait for another order. Funny, other retail establishments sell this model, but I am forced to fight it out with Pacific Sales. This after half a dozen repair visits since March, and now another day wasted for a non-​delivery.

Excellent customer service from the moment we walked in the door… Gustavo Medina was our sales professional and not only did he help us select our new professional range and range hood, he also contacted installation professionals and arranged for pick-​up of items from the store by the installer, delivery and installation of all items. When we realized we needed ductless range hood rather than an externally vented hood, Gustavo again came to our aid to research and order ductless conversion kit. He was knowledgable and provided a quick and inexpensive solution. In addition, Gustavo offered a few additional discounts on top of already sales priced items. We will refer our friends to Pacific Sales and Gustavo in the future!

Over priced with bad costumer service! They don’t even price match their items with other Pacific Sales in vicinity. I had an encounter with Mr. ARSEN who was the sales associate/​manager of plumbing department. He was unprofessional and rude with no sufficient knowledge of his department. Very disappointing!

Mark Schlesinger was a Great Catch for us. He has great knowledge, gave great recommendations/​advice, patient and always followed through. We can’t say enough of great things about his service with the team in plumbing. We haven’t used other departments’ service so can’t comment on others.

I purchased some appliances and a new sink 2 – 3 weeks before we began a complete kitchen remodel to be sure that they would arrive in time to be installed and custom fit to the cabinets. Everything was paid in full. Two weeks later we received a call that the sink and appliances arrived. At that time we were not ready and was told they would hold everything until needed. The contractor asked us to pick up the sink as was needed by Monday… Went to Pacific Sales to pick up the sink and they resold my sink, then informed me kohler is on strike and they have no idea when another will arrive, they tried to give me the floor model, or a larger sink that won’t fit.
After about a hour of frustration they found one in Valencia, guess what we had to pick it up… on our way to Valencia what great customer service, they wouldn’t even get it for us. What really makes me so angry, they resold something that had been paid for, with 16 others still on a waiting list are they giving someone else’s sink…

They are very professional, knowledgeable and will not push you to purchase anything you don’t need. They will suggest better and cheaper products so you can compare. So have a set budget and do your research before you visit cause once you step into their show room you want to buy everything !!!

My experience with Pacific Sales at the Best Buy store in Burbank has been completely unacceptable so far, and I am not going to purchase anything there in the future and would recommend others to stay away from them.
I went into the store to purchase a dishwasher on Friday and was told that the model was in stock and would be delivered on Monday. I asked my parents in law to stay at our house to receive the delivery on that day. On Sunday night we removed our old dishwasher. Due to the way the old dishwasher was built in, we won’t be able to put it back after taking it out.
On Monday morning I got a call from Pacific Sales telling me that they don’t actually have the model we purchased in stock and that the earliest they could deliver the dishwasher would be 15 days later. For us this not only means that we’ll have to wash our dishes by hand for 15 extra days, but we’ll also have to do some extra work in our kitchen to make the sink usable in the meantime. In addition the exposed plumbing and wires will make our kitchen unsafe for our toddler to walk around in, and I’ll have to take some time off from work when they will finally deliver the dishwasher (parents in law won’t be around).
After several calls to Pacific Sales, they offered to give us a predecessor model for the same price. This old model does not have some of the features we were looking for and is also louder than the one we purchased, yet the Pacific Sales representative tried to convince me that this would be an upgrade, since the list price for this model is higher. Since neither Pacific Sales nor any other major retailers in the area sell this old model anymore, I would however consider the «list price» irrelevant. They might have been able to sell the old model for that price several years ago, but certainly not today when there are better models available for less. Based on the specifications of the model they are offering me, they are clearly trying to give me an inferior old model for the price I paid for the new model.
If Pacific Sales had told us they wouldn’t be able to deliver our dishwasher when we were in the store, or even given us a call before the day when they were supposed to deliver it, everything would be OK as far as I’m concerned, and we could have waited to remove our old dishwasher. As it is though, this is causing a significant inconvenience and a lot of time lost for us. Since Pacific Sales is not willing to compensate us in any way or come up with any acceptable alternatives, I will never purchase anything from them again and would not recommend them to anyone.
From looking at other reviews I gather that there are many other dissatisfied customers here, and that Pacific Sales representatives often write notes here with apologies. If you are a Pacific Sales representative reading this, please note that a copied and pasted note of apology will not in the least improve my opinion of your store and customer service or make up for the fact that you are not honoring your sales contracts.

This week I purchased a refrigerator at Pacific sales with Armen as our salesperson. Armen was extremely knowledgeable & I felt like he wasn’t being the typical stereotype salesperson but rather I felt like a close friend was giving me their honest opinion & product recommendation. We found the fridge we wanted, & Armen had it delivered the next day. Quick, professional, thorough… I will be back Armen!

We were completely weirded out when we started looking to buy a flat screen TV.
Do we want a 55″ or 65″? 4 K or not? Samsung or Sony or LG?
Going online, checking out Amazon, Consumer Reports, and CNet etc, made us even more confused, since there were so many opinions that contradicted each other
Then I remembered Joel Hernandez (at Pacific Sales in Burbank) who’d given us an excellent overview of TVs when we were looking to buy a new refrigerator some months ago.
We set up an appointment to visit Joel again, and he calmly walked us through our options and choices at the comfortable viewing room at Pacific Sales (as contrasted to the hyper vibe at Best Buy).
Joel is not only a great salesman, but also a video enthusiast, and he showed us many simple yet important things that got us up and running (and viewing) with our new 65″ Sony KDL 65W850C.
We have only good things to say about our new Sony TV, and the great service (and price) that we got from Pacific Sales in Burbank.

This place is TERRIBLE! How many negative reviews are needed before people stop going here? Do yourself a favor and take your business elsewhere. We placed an order for several thousand dollars and after weeks and two failed deliveries by them, we actually cancelled our order rather than deal with them! We went to PIRCH in Glendale. PIRCH price matches and had excellent customer service. Or just go to Lowes. But do not risk buying anything here. All the other reviews talk about their terrible delivery and customer service. Listen to that warning! Save yourself the headache and go somewhere else!

I used the Pacific Sales located in the Best Buy in Glendale. The product purchased was expensive but what I wanted. The sales rep was knowledgeable and helpful. The delivery and installation was ridiculous. My issue was similar to Anthony’s but somewhat different. I would not recommend you buy any major appliance from this company unless you want to install it yourself.
My sales representative encouraged me to spend for extra features for the dishwasher to get the total price up where he could have free installation up to $ 200 paid by the manufacturer. I did this and Pacific Sales arranged to have a 3^rd party installer make the delivery, install and take away the old dishwasher. The 3^rd party installer did make the delivery and start to install the dishwasher and found out there was a water leak with clean-​up required. He left and had me pay a handyman friend to do the clean-​up. Then he came back and said the dimensions were adequate for the installation even though it was the same dishwasher that was being replaced. I again paid my handyman the cost to install the dishwasher. The handy man helped by disposing of the old dishwasher.
Now calling Pacific sales I find out that they paid their 3^rd party installer for work he did not do.
I got the phone number and company of the 3^rd party installer from Pacific Sales to register a complaint with the contractor’s license board only to be hung up on by the installer and then find out that the company does not have a contractor’s license.
How could Pacific Sales arrange for an unlicensed contractor to do the work? There is no recourse.
Why would they pay for work that was not complete? Do they have no checks to verify?
The 3^rd party contractor was a snake, make sure you hold onto your wallet with this guy. His non-​licensed business name is «Northern Appliance Installation».

I always come here for larger appliance purchases.
The last time I went, I had about seven hours to get a new washer dryer into my place and Gustavo made it happen. I was in and out in about 30 minutes and he went through his list of delivery/​install guys until he found someone that could make it happen that day. Huge help– I would have had to wait about two weeks before it was possible to accept a delivery.
Also bought television and refrigerator there— very very happy with both purchases.

My experience with Pacific Sales has been a nightmare, encompassing innumerable hours, $$$, and stress.
Having just bought a new townhouse, I went to Pacific Sales, inside the Burbank Best Buy, to purchase all my appliances. I was helped by Arvi. He was super nice and adjusted a $ 1,999 stainless steel kitchen appliance package (refrigerator/​stove/​dishwasher/​microwave) to meet the needs of my space (he looked at photos of the space and the measurements I took). I also bought a washer/​dryer set… so I left Pacific Sales $ 3,700 poorer. But, so far so good.
Yesterday, I was supposed to have the appliances delivered. I went to my new place and waited (4-​hour window). When the delivery/​installation guy arrived, the first words out of his mouth were «I hope we are just delivering all these appliances to your garage.» I said, «Of course not… I need them all installed.» He sighed, stated how many other deliveries he had to make, and said that these appliances would take at least two hours to install. I told him I’m sorry… but I don’t know how to install them myself. I took him on a tour of where the appliances were to be installed. He said the gas valve for the dryer needed to be changed… and he couldn’t install the dryer. Then he said the gas valve for the stove needed to also be changed, so he couldn’t install the stove. Then he said that the refrigerator that Aryi had recommended also couldn’t be installed, because of the wall and stove surrounding it. He said I wouldn’t be able to open the doors enough to use the features. When I told him that I had shown Arvi photos and measurements of the space, he said that there was nothing he could do.
The delivery guy and I both called customer service at that point. The other delivery guy (the nice one) walked around and gave me specific measurements for the refrigerator… and told me specific things I needed to have done in order for the delivery guys to install the appliances. With the help of customer service, I decided to refuse delivery of all my appliances and call a contractor to fix the gas valves.
I called a contractor and the gas valves were fixed this morning. The contractor stated that all of my connections were fine (they had adaptors), but that Pacific Sales/​Best Buy were notorious for being lazy about installations. The cost was $ 250.
I called Pacific Sales to have redelivery of my appliances… which seemed to go well, EXCEPT they were now not able to find a refrigerator for my space with similar features in the price that I had already paid. Unfortunately, they also dragged me along… on the phone… and in two different Best Buy/​Pacific Sales stores pretty much all day. Finally, after speaking with Jesus several times throughout the day to try to find a refrigerator, I ended up talking with the manager at the Burbank store, Genaro. He point blank gave me the option of waiting two weeks and paying an extra $ 100 (and waiting through an additional 4-​hour delivery period… that would be the 3^rd four-​hour delivery period) OR taking a refrigerator with much less features for the same price I had already paid. I wasn’t willing to take either option, so I’m going to have to find it elsewhere.
So, at this point, I wish I had gone with a different business… one that cares about customer service. I understand that people make mistakes (recommending certain appliances based on photos and measurements)… but what I don’t understand is when a business makes a mistake and then expects the customer to bear the burden of lost time and money.
Pacific Sales has ensured me that different, happy delivery installation guys will be coming on Saturday to install the rest of the appliances (no refrigerator, of course). I’ll update if it’s a good experience!
For now, be wise and take your business to someone who cares about treating the customer fairly.

The dishwasher is not only not the one I wanted or ordered (please see previous review) but it’s a lemon that has never cleaned a dish properly. Whirlpool has been out twice and has to replace the computer system. Stay away from this horrible store. Mark my words, please save yourself the nightmare.

I really don’t know where these bad review came from. My fiancé and have been shopping for about a week for appliances for our new home (refrigerator, washer, dryer, wall ovens, cooktops, dishwasher, etc) We ended up buying all of the above in less than an hour and a half with the help of Shahan. He was not pushy at all in sales, gave his honest opinion. He was very patient and listened to what we needed and helped us out.
what a relief to feel confident that we bought all of our items in one place at competitive prices. I really wish this was our first stop, glad it was our last though.
Arsen the manager in plumbing also helped us out with kitchen sinks, faucets, etc. He was very helpful, print out all the information we needed and didn’t push us into a sale. We will definitely be back for the kitchen purchases but he was very informative and patient with us.
Make this place your first and last stop. Do not go around shopping and wasting your time in other places. With the wedding less than 3 weeks away we have no time to waste and this place really helped us out.
thanks!

So to be honest, my first interaction with a taller balding man was not great, but me being who I am, I seeked help from anyone else, especially as I SO didn’t want to deal with the first guy. BEST DECISION!
The guy I happen to run into next was the manager:) Jorge. Not only did he break down all the deals they were having that day for my husband and I, he listened to what I was looking for in my appliances and guided me to what I liked best:) he then found me the best combination of pieces we wanted and needed at the best price:)
I mentioned I was a total bargain hunter, so he advised me that as long I was waiting for my delivery, I could call and check prices and see if any of my pieces went down at all and get a refund if they did. Called today, 2 weeks after my purchase, turns out one piece did! $ 70 back on my card this afternoon:)
The other thing that was absolutely amazing is he was willing to work with my timeline. Normally they ship within 2 weeks of your purchase, I wasn’t going to have possession (sellers had to rent back) until at least a month later. Jorge pushed out delivery date out at no extra charge!!:)
Definitely found everything we wanted here:) now just waiting another 2 weeks for delivery:)

Very pleased with the service. We walked in, explained what we needed, and got the exact item with a really friendly attitude.
Old oven removed. New one installed. Could not have been easier.
Thank you!

The Hubs and I recently purchased our first home, and prior to moving in we decided to upgrade the kitchen and its appliances. My Grandparents have been devout customers of Pacific Sales since the 80’s. They highly recommended we make it a stop on our quest for appliances. I am thankful to have received such valuable advise.
First the con: the roof was leaking in several places throughout the showroom, granted we were hit with a storm that poured at least a foot of rain over the course of 24 hours.
Pros: a wide array of products to choose from. A very helpful and knowledgeable staff that did not make us feel pressured in anyway to make a purchase. Competitive pricing. The list goes on.
We wandered in last Saturday afternoon with the sole intention of doing a bit of price research for comparison to other local appliance stores. Needless to say we were more than impressed with the selection, in addition to Mohammed being helpful, friendly and knowledgeable he helped us get the best prices. He showed us the prices of the appliances we chose and compared them to other companies prices, guaranteeing the lowest possible price.
We decided to go for the Viking range I have always had my eye on, a Kitchenaid refrigerator, Viking dishwasher, an over the range vent hood fashioned out of stainless steel to match all the other purchased appliances, and LG steam high capacity washer and dryer set. We were not pleased that Viking does not make a side by side fridge any more, but yet again Mohammed made a perfect recommendation. I loved the Kitchenaid side by side, yet the handles are much different compared to the other appliances we ordered, Mohammed was able to offer us an upgrade on the handles to match!
After pricing the aforementioned appliances at other stores we were surprised to have saved over $ 2000, which is awesome considering we still managed to spend a little over $ 11,000. I am a firm believer that you get what you pay for, and yes we may have paid a small fortune but it is totally worth it when you take into consideration the perks that come along. Free delivery, haul away of old appliances, fantastic warranties, free installation, and the list goes on. We could not be more elated, and can not to have these items delivered.
On to the electronics department, Joel who helped us was so informative and very helpful. They had a fantastic deal going on so we decided to take a gander. I fell in love with a 55″ Samsung and the hubs fell for the 60″ same brand television. Joel recommended we go to the house and place blue tape on the wall to see which size would be appropriate for our space. Genius! I am pretty sure the hubs won that one. Joel also informed us that we did not have to return to the store if we wanted to purchase the TV, in fact we could call in, place an order, and have it delivered and installed along with the previous order.
Checkout was a breeze, Kristy was very helpful as well. She printed out our copies of receipts and saw I was overrun with paperwork, she gave me a manilla folder so as to contain the wild mess. All the while being friendly and professional. If in the future anyone asks where to purchase new appliances I will not hesitate with a response of Pacific Sales. Thank you for providing us with a great inventory to choose from, providing a terrific staff, and having the best prices around. My Grandparents deserve a nice home cooked meal to say thank you for leading us down the road of awesomeness.

Tried again to but from here. Looked at a refrigerator and decided to buy it. Looked at a dishwasher and did the same. Sign said «installation included.» Summarizing this with sales guy they refused the installation, even when the sign said it was included! Argued. Asked for manager.
Manager came over. Looked at the sign, kept his back to us, never said hello, sorry, nothing. Rude. Sales guy relayed the message. Installation would be allowed.
Service before the sale was painful and felt rude. I’d expect it to only be worse after. We left. Didn’t buy the refrigerator or dishwasher. Saved $ 2100+
Too shifty and consistently not true worthy.