Lids

Walked in here a couple of times and either receive no service or bad service. Rarely see any courtesy. But I went in recently and was floored by how terrible the service was. They made fun of people at the mall. They ridiculed a person with special needs.
During another recent visit, they talked about not wanting to work there anymore. One of them said he just needed the money.
They weren’t speaking to me in any of these instances. They were talking to one another, completely ignoring me and other customers in the store. Deplorable.

I bought my first fitted cap yesterday and wish I would have read the reviews to this place first! A sales guy helped me out and told him this is the first time I was buying a fitted hat! He told me to try two caps and I did. One was lose and the other was snug! Bought and left.
Wearing it last night I got a headache and guess it was too tight! Went in today to see if I could exchange it. When in all happy and they guy who helped me out yesterday was there and greeted him and told him the problem. He started off by saying he didn’t remember me and couldnt help me with my problem cause the cap was too worn and clearly states in the receipt that if I want to exchange it must not be worn! I told him I only wore it for an less than an hour and took it off! The guy didn’t even care, all the while his coworker is standing there shaking his head saying sorry cant help you out! The sales guy said he can’t resell it and I told him just send it back to the manufacturer, to which he said there HAS to be some defect on the cap in order for him to do that.
I put the cap on and told him how does this look to you. HE SAID IT LOOK TOO TIGHT! LOL. And I told him you sold me this cap to which he said I don’t remember you and didn’t even apologies for it! He is one class act and loves he job, this guy deserves a raise! Lol
So, this place doesn’t work with its customers to make sure they had a positive experience and those sales people act like its not there problem!
Stay away and avoid the headache! Customer service sucks at the establishment!

I went here once with two of my friends. The employees did not even bother to acknowledge us in the store. My friend is a music producer with lots of money and was planning on buying several hats, but with their poor service he decided that he didn’t want to waste his money there. After leaving out, I decided to walk back in and complain about their lack of service and professionalism. Shame on them. I guess they pick and choose who they help by race. I will not support this business again.

Don’t buy your hats at this location, they sell you damaged hats that look shittier than a swap meet generic.

This review is for their website and the quality of their customer service and online products. I am a huge Chicago sports fan so when the BlackHawks won the cup I couldn’t wait to buy some championship swag. I remembered if you joined their club for 5.00 you get 20% of of your purchases. So I call the website number with a shopping list a mile long. I payed the 5.00 to the customer service rep and then told her I want to buy right now. She goes ’ Oh no sir, you have to wait to you receive your club card in the mail. Really? You led me to believe I could buy and spend money asap. The old bait and switch. Ok fine, I’ll wait til the card comes in a few days. Two weeks later the card finally arrives and when I went to order 5 of the championship hats they were out of stock .WTF​.so I wound up buying different hats than the ones I wanted along with some other items. When I did receive the swag it was very disappointing. The hats are cheap looking. I strongly suggest if you do buy from them go into the store and stay away from all their online products.

Wow, Worst experience ever! I purchased a cap from this place and returned a couple of days later trying to exchange it because the quality of the cap was very poor. The elasticity of the cap had loosen in a matter of days.
When I came back to store to do the return they told me that they did not accept returns because the item had been worn, uh how the F**k would l know if your POS caps are of good quality or not, if its not by wearing the damn cap.
So with this experience I can Guarantee you that I will never ever buy from this store again, and you know what they say, A customer that has a bad experience makes sure to tell about 10 friend and family memebers. I will make sure to do that!

Whatever happened to the company Starter? Remember them?! They use to have dope snap backs that all the rappers use to wear during the 90’s… until Vanilla Ice decide to throw one on his head and wear it backwards… I think he was the reason Starter got raped, man-​handled, and basically disappeared into the «Hat Abyss.»
Well let’s usher in a «New Era» of caps (get it? «New Era» like the brand of hats they sell here… *womp* *womp *ahhhh nevermind and shut up!). Although this Lids store is as big as my closet at home and probably has just the same amount of hats as what I have, it still serves its purpose in getting the latest basic styles you need. From Baseball to Basketball, Marvel to DC hats… if New Era makes them, you’re most likely to find them at this store. Not all of them… most of them.
What I like about this store?
— They’ll probably have the MLB team you’re looking to rep
— Lids Club card saves you like 10% or 15% off hats (discount membership like a Vons’ or Ralphs’ Club Card, but you pay $ 5 for membership)
— Personalized Stitching on your hats (get a hat that says, «I love men!» on the side of your SF Giants Hat).
What sucks about this store?
— Smaller than the usual Lids
— It’s located in the dying mall known as the Burbank Media City Center.