Leeds Mattress Stores

Bad experience with our local Leeds Store. Needed a queen bed for visiting family members, quickly. The store manager was rude, could not guarantee arrival time, had to shop elsewhere. They no longer advertise on local Los Angeles TV stations or Satellite channels. I truly believe they were bought out by Sit and Sleep, and I can not stand them either, high pressure salespersons, etc. In the future, I will have my Cal King bed custom built by I company we know and trust.

Bought a Simmons with a $ 200.00 rebate, but did not get the rebate. The store tells me to call the Mattress store, and the said there’s nothing they could do. Out $ 200.00

One star for the phone conversation with Chris.
If the store owner or manager reads this — he was a «c u next tuesday»,
had no idea of the stock your store carried or much about the brands that you advertise on your website. He also hung up on me. My question: «Do you have spring mattresses without memory foam in them?»
I am baffled at his lack of understanding of the question and the combative stance he took.
We spent our money somewhere else that values customer service.

My experience was identical to Gina S. and others. Victor was very nice during the initial sale, but when we had a problem, he was a totally different person. His stock answer to all questions was «No. We can’t do that.» The bed we tried out in the store was much more comfortable than the rock-​hard bed that was delivered. Leeds required us to keep it for 60 days even though I knew immediately we would return it. I had a sore back for the entire trial period. After 60 days he continued to stonewall and insist that there was a restocking charge of hundreds of dollars. I picked a day when Victor wasn’t in the store and another salesman completed the exchange without any additional charge.
Hear this Leeds — I will never shop at your stores again. You don’t deserve my business.

let me start by saying i hate shopping at high pressure sales establishments where associates work off of commission whether it be cars, appliances or mattresses. The mark up on such items makes me cringe. But, we just recently purchased our 2^nd mattress from this store. Vic was very friendly and helpful as sales people go. He wasn’t pushy and gave me and my wife time and space to discuss our options. I fully intended on going elsewhere for our new mattress but we received such a fair offer from him we couldn’t ignore it. We live VERY close to this store so that made it attractive as well as we got an extra deal for delivery.
However, beware that you need to ask the right questions and understand the warranty info. The bed we bought stated on the mattress there was a 120 day free in home trial. I asked about that and he told me about the 20% restocking fee AND we would only be able to exchange for another mattress in their showroom. So I feel for others here that were under the assumption of other protocol. ALSO, one thing they never told us either time is that any warranty is void if the mattress is stained or cut. If not for me asking, I wouldn’t have ever known.

Stay away from this store! Victor (claimed he ran the store) is rude, unprofessional, and simply a jerk! We were ready to buy a mattress and figured they carried all major brands so why go anywhere else? Well as we were browsing, I made a comment of how hot the store was (one of the hottest days this spring in Burbank) Victor, with a sarcastic don’t bother me type of attitude said, well the ac is on high there’s nothing I can do. I choose to ignore this and kept on browsing. About 3 minutes later, he made a comment toward my daughter (she was enjoying some frozen yogurt not bothering anyone) to not make a mess or we would be responsible. This was the last straw for me. I told victor that we were leaving due to his attitude. He then started arguing with me from across the room as we were leaving. I told him to stop talking and not to make matters worse. He insisted on getting the last word in. I stated that I wanted to talk to the manager and said he was the manager.
There is no way that I would even purchase a 5 cent candy from someone with an attitude like that yet alone a $ 2,000 mattress! We ended up going to Ortho Mattress in Burbank shortly after and purchased a $ 2700 mattress without the attitude!

Vic took excellent care of me. I kept my mattress for two months & realized it was not the right choice for my back issues. He took care of the exchange with no problem! The delivery guys for both my first & second mattresses were professional, on time & quick! Everything went smoothly & wonderfully. I would definitely shop there again!

I’ve been to Leeds mattress in Burbank multiple times and Vic has been helpful each time. Tey have great deals and I always walk out happy! I would recommend Leeds in Burbank to my mom!

I had a horrible experience all the way around. The sales rep was so nice until it came time to return a bed and then he was like a completely different person.
I had the same experience as Sean S in 2010! I went to get a Tempur Pedic and was also told the return policy was the same as purchasing directly from Tempur Pedic except I wouldn’t have to pay the shipping charges if I did return it. Unaware of the «comfort exchange» printed on the back of the contract.
Well the bed didn’t work for me and I had to contact Tempur Pedic myself because they wouldn’t take the bed back at all. After Tempur Pedic forced them to return the bed I was also stuck with the «comfort exchange». I was forced to purchase the most expensive Serta mattress (which I did not want) because it was the only thing comparable in price ($ 3600)! I completely hate the bed I was forced to buy and cannot sleep on it at all! Its 4 months old It and now sits in my garage as I am making payments on it.
Not only was the purchase experience horrifying but the deliveries as well!
I was told a specific time frame 3 times and twice no one showed up at all and the other it was almost 9pm! I had to call several times to find out what was going on.
I must say it is a sad world we live in. Please be careful and read read read every word of what you sign!!!
I am taking care of an elderly parent and am barely making ends meet and am making payments on 2 beds! I learned a very valuable lesson from all this. People just don’t care about people any more! Its all about the money!
Oh and for the record I left 4 messages for Neil and never received a call back. Thanks Leeds!

I am surprised to read these negative comments about this store and about Vic. I bought a mattress from this store, and Vic was my salesperson. I shopped around a LOT, and I found him to be the most straightforward salesperson I dealt with.
One competitor (won’t name who) kept insisting that I buy a mattress I didn’t want, promised that they could match the price of any other store for the mattress I DID want, and when I took them up on it, they tried to sell me the product THEY wanted to sell me. At another store, I had a salesperson trying to sell me a Latex bed, and — when he saw me check the composition of the mattress on the tag on the back — had the look of shame, realizing that I knew how to verify what he was telling me and that he wasn’t going to pull one over on me.
Vic, on the other hand, didn’t pressure me to buy anything that wasn’t right for me. He was patient with me as I asked tons and tons of questions. He let me check the tags on the back of the mattresses to really see what they were made of.
And, he called several times the day of the delivery to make sure everything went well.
Did something go wrong with my order? Yes. I ordered a floor model, and they tried to deliver an older mattress than the one I agreed to take. I don’t know if it was intentional or not. All I know is that they took it away immediately, delivered the right product the next day, and that Vic called several times to make sure everything went well.
If you do your research, insist on getting what you want and are diligent about getting it, you can get a good product from this store with equally good service.

DO NOT BUY A TEMPUR-​PEDIC FROM LEEDS
It started with a simple question, «Do you honor the 90 day trial period?» Yes, absolutely. It’s exactly the same” says Victor Cohello the guy running the place. Vic assured me they offered the same 90 day trial because it is Tempur-​Pedic policy. I was pleased to hear it and made it a point to say I’d rather buy from my local store to support the community than by online so on and so forth. He said «thank you» and he appreciated that. I could have bought from Brookstone, they honor that Tempur-​Pedic policy but Leeds was in my community, right down the street so why not. Well here we are 60 days later and I now have lower back pain, it’s like sleeping in quick sand and it’s very hot. The bed is not for me. Guess what, now all of the sudden they conveniently DO NOT honor the 90 day trial period. I asked Vic several times if they do. They will only do what they call a «Comfort Exchange.» Which is not what Vic originally told me. These beds are very different and that is why Tempur-​Pedic have these 90 try outs. The only reason I bought this bed is because you have nothing to lose other than a restocking fee. Why would I give up that right? Needless to say we’ve been robbed of the Tempur-​Pedic policy. This man Vic is not an honorable person, DO NOT TRUST HIM, DO NOT BUY FROM HIM. The truth of the matter is that he lied to get the sale. Plain and simple. I would never have bought the bed from Leeds had he said they only offer a «Comfort Exchange», it makes no sense to buy the bed if that is the case, it’s too much money to risk. I would have walked right out. I would never give up that right. He’s now denying he ever said that. Oh boy here we go. Really? Shame on him and the company if these are the kind of people they have working for them. I’m speaking with the Tempur-​Pedic corporate office because it is also a bad reflection on them if they support a company that does not honor their 90 day policy which they apparently stand behind and take very seriously. Leeds has a link to the Tempur-​Pedic website which clearly shows the 90 day trial. This is a clear misrepresentation of their policy. Tempur-​Pedic reps are perplexed because they give this 90 trial period to Leeds which in turn should be given to their customers it’s not rocket science. Leeds Mattress has nothing to lose if the customer agrees to pay the restocking and delivery fees. It’s very unfair and disgusting to lock customers in with a lie and rob them. An investigation will soon be underway when things get sorted. We will not go down without a fight because it is plain wrong to do this to people. I don’t want anyone else to have to be subjected to this scam. They pull the «fine print» angle on you which is on the back of the contract. You figure it has nothing to do with the Tempur-​Pedic policy only the other beds. He didn’t make it a point to make me understand what was written on the back of the contract. My mistake, I trusted this dishonest person. Karma is a bitch Vic. You shouldn’t do this to people, it’ll come back to you ten fold. Again, shame on you.

Do NOT purchase a mattress from this Leeds store! We purchased an extremely expensive mattress (approx $ 4,100) and was verbally told by Victor we could return the mattress within 90 days for a refund, minus a 20% restock fee. It’s been about 60 days and my husband and I are both very unhappy with how this mattress feels. When we called Victor to ask how we go about getting our refund, he said they do not offer refunds. Only exchanges. Strange… that’s NOT what we were told when we purchased the mattress. Victor seemed like such a nice and polite man the day we bought our mattress. Now, when we speak to him on the phone about getting a refund, it’s like I’m speaking to someone else entirely. We are still in the process of trying to get our money back. If you are interested… look for my next review once this nightmare is over! I really feel like a fool for believing him and not getting anything in writing. Oh and btw, we called a different Leeds Mattress store in Los Angeles, and the person we spoke to said they offer refunds within 90 days minus a 10% re-​stock fee. Which is it…20% or 10%??? Take my advise… if you deal with any Leeds store at all, get everything in writing.

Purchased a mattress — and was given a window of 3 hours delivery between 12 and 3. It did not arrive, nor did I receive a courtesy phone call letting me know the status. After many calls initiated by me, it was clear that Vic did not care about the delivery because he had already made the sale. The bed arrived at 9 PM. The bed was not the same mattress we tested in the store — it tipped us out on the edges which were not firm. Had to exchange due to the no refund policy. Right now, waiting at home for a second delivery. Have not received any calls, do not know when it is supposed to come. Have to stay at home all day. I am telling EVERYONE I meet that this store is a disaster. Stay Away! I would give minus five stars if I could.

I came here 2 weeks ago looking for a mattress because I had seen a billboard advertising a queen mattress and box spring for $ 299. The store was within walking distance so I went with high hopes expecting to buy, but I ended up having to go somewhere else.
I don’t know if the sales reps were actually being dishonest or not, but it felt rather strange. First, when I got to the store the first night, the hours posted said that the store is open until 8pm and it was 5 or 6, but the door was locked and a sign hanging on the inside said that the rep would be back in 15 minutes. I waited for about 20 minutes and no one showed up, so I finally called the # on the sign and the man said that he was in the store. I thought it seemed strange, but he came and unlocked the place.
He told me that the $ 279 bed was not in the warehouse, so it would be a week or two before he would be able to get me that bed. I told him I needed something right away, so he said he would call his warehouse and see what he had in stock. Then, he showed me a queen size he had in stock, and he said he could sell it to me for $ 450 with the box spring and deliver it the next day.
Well, it turned out that my fiancée couldn’t get free that night, so I told him I would wait until the next day so that she could see it before I bought.
So, the next day I took her to look at the bed and a new representative was there. He told me that the bed was NOT in stock but that he had another one in stock, but the the cheapest he could sell it for was $ 500.
Like I said, they may have been telling the truth, but it seemed strange and I felt like they were trying to force me to buy something more expensive.
Ultimately, I ended up going to Ace Mattress on Victory Blvd. where I ended up getting something cheaper that was delivered the same day.