LabCorp

Excellent technical support to drown your blood
But the rest of them I’m not sure what to say so I can be political correct
Every time that we visit they have new information
No given phone number that you can communicate if they’re send the results or not to your MD
No way to find out
I think you need to work on people skills and educate your front desk person.
Olga Semizogou
Burbank and Beverly connection sites

If there was a negative star I would give them that. Barbara asked me to buy her candy from downstairs because she «needed» it and she was all alone. I obliged because I was scared she’d taint my sample. I asked my employment agency never to send me here again.

I go to this place and Quest Diagnostics. Never had a problem waiting and I always make an appointment online. Afternoon here are not really busy so I always do make an appointment in the pm. I would recommend schedule an afternoon appointment and you’re done in less than 15 minutes.

I had an appointment and still have to wait for 40 minutes! The receptionist was yapping most of the time with the other workers and wasn’t paying attention in the papers I already handed to her. Poor service! They should be trained more.

Wish I could leave zero stars for this joint. What a sorry excuse for a blood lab. DO NOT GO HERE there are other labs just do your research. I am going to complain to corp. I actually ended up at a great lab in Santa Monica across the street from at Johns hospital and it was run liked a professional friendly lab,

I walked out of this place! Let me back up… I can see where parking can be hard at this location lucky for me I found free parking on the street. The place looks like a government office and is depressing.
I was seen pretty quickly. The girl at the desk wasn’t rude just felt like I was being processed like a toy in an assembly line. I made an appointment and my wait was 5 minutes even though the place was packed.
When I got in the chair the same girl that was the receptionist was taking my blood. Ok only 2 employees in this place.
I asked for the butterfly needle since I’m petrified of getting my blood drawn, and was told they were out of needles. Umm, huh? Isn’t this a bloodlab? WTF? I asked to be shown the other needles and just felt like they didn’t give a crap about me and would just stick the needle in my arm not even trying to be gentle. Really wish I read the reviews.
I wasted my lunch break at this place, but don’t regret walking out of there. Would not recommend.

This is the worst lab ever. The staff is super RUDe they act as if they are doing you a favor.

Worst place ever!!! Rude staff that take long breaks and can’t even read who had an appointment! And why make an appointment you still have to wait!!! All I had to do was pee in a cup for a work clearance… over a 2 hr wait with an appointment… the people here are lazy and argumentative… I’m reporting them to health department!

Most disgusting, dirty place I have ever walked into in my life! I can’t even believe this place is in business as a lab! The bathroom was disgusting ! No paper towels in the dispenser, the only lady at the front was rude and needs to retire! The lab tech seems nice but she should look for a better place to work as this place needs to be shut down ! Don’t go here! I would rather pay cash out of pocket than ever come here again! Will be filing a formal complaint with board of health and my ins co.

As far as the staff here, they are extremity slow and don’t care for anyone’s time. They can only handle 2 – 3 people per hour and this is not acceptable.
They usually take long lunch break and many breaks during work which slows down this process. I would never come back here as I was waiting for about 3 hour for a simple test. The front desk is also very rude and don’t care about elderly. I saw a man with oxygen tank turned away because the staff couldn’t read one of the Labs that the doctor ordered. So instead of calling the doctors office, they told him to come back later.

I was a walk-​in, no appointment, so expected that I’d be waiting a bit before my lab work could be taken. When I asked the very busy staff about how long it’d be — if more than an hour, I’d just make an appointment as I had somewhere to be after that time — they made every reasonable effort to expedite me behind other blood work patients, rather than make me wait through the queue of all other types of lab work recipients. They got me out of there in a half hour, which I thought was pretty amazing.
And the lab techs/​phlebotomists were so great: such experts at not only finding a vein painlessly, but also at distracting, fun banter. They are non-​stop with witty anecdotes that flow calmly and are clearly meant to entertain so that I hardly knew that x amount of vials of blood were already taken and a bandage strapped on. Pretty talented work and — if blood work could ever be called such a thing it’s here — a joy.

Been going there for a while now, and it’s overall just ok. No, one one is really overly friendly, but I’ve yet to meet someone I couldn’t deal with (this is true overall for me. even the rudest people tend to become softer if you just keep being nice, I’ve found). Anywho, the only real issue I have with this place is one of the people drawing blood smelled STRONGLY of beer, and was acting kind of strange. Literally worried me. But it seems like he’s not there anymore (haven’t seen him the last few times). He was a lighter haired middle aged-​ish guy. Other than that, I haven’t had a problem, really.

I had to go here for a drug test for my new job. I didn’t have an appointment but they only have a small window for drug testing. This place isn’t very clean, quite filthy I must add. It smelled a bit funky. They also don’t have enough help. People were kept waiting for a while in the waiting room.
It’s $.85 per 20 minutes of parking in the garage. You’ll have to leave your keys in your car in case the attendant has to move it. Cars are parked one behind the other.

Been to this one many times. Slow but professional.

Just left their office and wow. I arrived at 3pm and tried to hand my form from the Drs office to the woman at the desk, I asked if she needed to see the form she said she would look at it when she called me up. After one hour of waiting they call my name but it turns out there was someone else there with the same name and they were calling her, except she had just walked in and mind you there are about 15 people waiting. I asked if she was calling me and she looked at my name confused since nearly everyone after me was crossed off. I showed her my form which was for a prenatal screen test and she said we can’t do that test after 4pm you’re going to have to come back and next time you need to be here before 3pm.
You can imagine my frustration. I told her I had been waiting for an hour. She said «you should’ve shown us that form when you came in» after saying that she didn’t want to deal with me she said she would call the other employee to come talk to me. I was very calm throughout the entire hour I waited and I didn’t raise my voice or get angry with them. But all they had to do was simply apologize, not try to get me to come in the next day because they didn’t want to take my blood that day, and try to make it my fault. If they just said sorry for the misunderstanding I’m sure most of these bad reviews wouldn’t be here and after all that the woman who drew my blood was very harsh and it hurt bad.
Thank you labcorp!

This seriously needs to be an Undercover Boss episode! As a person who works in Healthcare, shame on Labcorp being a representative of the Healthcare Profession.
I go with no appointment, which was fine. Look for the «confidential» signup sheet. Had to ask. I think primarily this is a place where people get employment drug screenings and they need to treat their «normal» patient not like that.
There were two people behind the counter, one loud mouthed obnoxious dude, and an African American gal. Dude must have been really insecure about him self because was talking really loud, about someone and all around unprofessional.
Too much yakking and not enough customer service.
Ok so my bad that I didn’t realize I had to do a urine sample. He pulls out a paper cup with a lid on (no gloves mind you) write my name on it, and tells me the bathroom is around the corner. There was no sanitizing wipe to go with it, no record number label and just ewww. Well I had just come from a Mammo with fabulous patient care and I had just emptied my bladder. But I try, but I’m sorry you can’t make nature call when it doesn’t. So tell them this, they keep insisting that maybe I drink some water, but I’d been hold it so long that a couple cups of H20 wasn’t going to do it. So I asked if we could just do the blood work and I’ll come back for the urine sample later, or just cancel it. I asked them if was inconvenient OR what would work better for THEM! Dude gave me an attitude, and bitched and complained the MD doesn’t like this separate, etc. I girl actually entering the computer stuff didn’t seems to mind and I’m pretty sure there is a delete record button that takes all of 3 secs to hit.
Like others said, Biohazard containers out on the floor (OSHA??) I’m sure HIPPA violations, as I could see the computer screen a list of other patients name and numbers.
Then they tell me to come to the room where they blood suck, and I quickly realize this guys was going to probably take my sample… OH H –TO the NO. TG that when I went over my paper work, he had made a mistake, I my bday (again running his mouth and not paying attention) then another professional phlebotomist comes into verify his mistake that he had corrected, but then found another mistake. She didn’t look to thrilled that he was making these errors.
She drew my blood using a standard needle, not the butterfly that I’m used to (I have small child like arms), and the next day I looked like a junkie. She least apologized for the delay and fkup.
Here is what got me the most. I have worked with the ordering (not as a patient) MD for many years and I told the guy that I’d just let the MD know, and he replied with the most rudest and I don’t think I’ve ever been insulted like this EVER. «I don’t know if you were a pencil pushing person or what for him but … «Oh I don’t pull the degree card ever because I respect people for what they do not who they are, but I had to tell this guy that I have a Masters, and I did research. I couldn’t believe that.
I would rather go to Quest and pay out of pocket than to ever go this location again.
LabCorp, puts Corporate before Customer Services, that’s for damn sure.
***UPDATE** 2÷23÷15
After being extremely disturbed about this, I wrote to the CMO at their corporate headquarters. 3^rd time in my life that I’ve written a complaint directly to a corporate management member. The response was favorable, and prompt. so we shall see.
«First I would like to apologize for your poor experience at our Patient Service Center. I will forward your observations and experience to the local team in California to investigate and take appropriate corrective action.
We can and will do better. Again, I apologize for this experience.
Dr. Brecher
Mark E. Brecher, MD
Chief Medical Officer
Laboratory Corporation of America»

Had to go in for blood work and this location was the closest to where I live. Reading the other reviews, I made an appointment so I wouldn’t have a long wait. First, street parking is pretty skimp. So, if you can’t find any you will have to park in the garage (which isn’t expensive). After driving around for about 5 minutes, I found a spot on the street… YAY! Went in and only one person waiting. The receptionist greeted me with a smile and put me in the system. I signed in and waited no more than a couple of minutes before I was called back. I didn’t get the phlebotomist name but she was super nice. She was able to get a vein on the first try (YES!!!), I have small veins which I had to let her know. .Anyway, good experience.

Since we all love the pleasant task of urine sample collection, LabCorp is the type of place I only have to frequent once a year when doing my annual physical checkup and thank God for that!
This location leaves a lot to be desired. I thought I was going to one of the newer buildings and parked in their fancy (and expensive) garage to find out that I had to walk a couple of blocks to get to this building. It’s a pretty dated building that needs a serious overhaul. I wasn’t sure I was going to survive the elevator ride with the noises it was making and there’s no signage to help you find LabCorp once you are on the correct floor. I understand what everyone is saying about how hard it is to open the door. The people in the waiting room were yelling out instructions on how to push the door open. It was fairly amusing.
I got to the counter and quietly explained I was there to give a urine sample. I asked if the wait was long and explained where I parked my car. The lady behind the desk said I was the only one coming for this so there shouldn’t be a wait and she’d confirm. Then yells back to the guy and asks how long for urine samples and sure enough, I was handed a cup that looked like a Starbucks cup and told to go back out into the hallway, find the bathroom and do my deed in there. I was grateful the cup looked like a Starbucks cup and not the clear cups I’ve usually had the pleasure of filling since I had to walk through the waiting room with it. The bathroom stunk like… well, I’m sure you can imagine. I did my business and then proudly walked back through the full waiting room with my prize in hand to the desk announcing I had completed my task. I guess LabCorp likes to teach people a lesson in humility.
I’m then shown the room where they’ll do blood work and told to leave my sample in by the sink in one of the other rooms. The guy comes in and draws my blood. He’s pretty funny. I was out of there in probably 15 minutes. Not too shabby. I opt for the stairs on the way down and open the door to the stairwell and wondered if people couldn’t find the bathroom and filled their cups in the stairwell cause it stunk really badly in there. I held my breath, ran down the flights of steps, and then off to my car!
Maybe if I wasn’t desperate to go to the bathroom and hungry (from that lovely 12 hour fast I had to be on for the blood work) I would have had a better experience, but I’d be happier going to a facility that at least has a bathroom in the office next time.

The Service: It is better to make an appointment or else wait time… 45 – 60 minutes. Short staff… longer wait time.
Once it is your turn, the nurse is very efficient and can get it down within a few minutes.
The Parking: Street parking (very challenge to find a spot) or parking lot (up to $ 8)

I’ve been sick most of my life and have visited a large number of labs for blood work etc. This location is by far the most unprofessional I have ever seen. Frankly I’m surprised they can operate with a license.
The wait time was minimal and the staff were willing to verify my insurance and answer my requests.
However, the cleanliness was abysmal! The bathroom I was told to leave my urine sample in had not been cleaned and there was urine around the seat, the toilet handle was broken and had yellow caution on it, there was no soap at the sink, and a large cleaning cart was placed there with paper towels. How are they supposed to collect good samples in such an unsanitary environment?
On my way in I passed boxes of trash in the hallway and two huge beat up and half opened biohazard trash cans were in the lab room where they ran my blood work.
The phlebotomist was nice but put several pieces of tape on her gloves as if covering holes.
The whole place makes me nervous about sanitation, and is left feeling concerned about whether the needles used to draw my blood will leave me with something more than I came with.