LA Roll Off

I have been calling everyday and emailing everyday for this company to pick up the dumpster, everyday they are saying tomorrow, everything they say they call back in 5 minutes and never call, I would NOT recommended them even if they provided services for free.

I am going to have to agree with all the other 1-​star reviewers who wish they could have used 0 stars. This company is both unreliable and dishonest. They seem great on the phone (Ken) but then it’s downhill from there. They showed up a day late… then if you are stupid enough to pay by credit card, they continue to tack on charges to your card without your permission. When you call to ask to speak to the owner, they disallow that.
HUGE DISAPPOINTMENT. WOULD NEVER USE AGAIN. FELT UPSET AND RIPPED OFF.

I really wish that I could give this place 0 stars but Unilocal would not allow it.
LA Roll Off is the WORST company to deal with. Please avoid them at all costs!!! I should have read all of these reviews carefully and known that all of the reviews are 100% completely accurate!
This was the first time that I was searching to rent a bin to remove turf and dirt from my house to start saving and helping with the water drought. I asked a number of times regarding what type of bin I needed to rent that I could toss this material in. I spoke with a Ken and he purposely pushed to up sale and get me to rent a 40 sq ft container, which I then learned at the end of my rental that is not meant for turf and dirt and that a 10 sq ft container is needed.
Well the first container was dropped off back in April, it was filled, picked up with no questions asked and no comments made and a second container dropped off. The second container was then picked up and still no questions asked and no comments given.
I then received my statement for the credit card that was used, mind you, I used my moms credit card and they never spoke with her to get her authorization to charge the card and never had her sign any paper work showing the charges or agreeing to renting the bins, we then noticed that they charged the card an additional $ 800…
We contacted them to let them know that they over charged our card and they then prompted to tell us that we filled the container with material that cannot be placed in that size container and that the container was overfilled and are being charged for an additional dumping fee.
I contacted my credit card company and placed a dispute immediately. I needed to turn in a written letter explaining why I am disputing the charges and my explanation on the disputed charges and the charges were then returned to me.
Well, about a month later, today to be exact, we begin to receive phone calls from LA Roll Off threatening us to pay them back their money that was retracted from them. I let them know those charges, well any charges for that fact, were not authorized to be charged to the card and that my credit card company agrees. They then began to threaten placing a lien on the home, taking us to court, dumping trash on our lawn, and dropping off a bunch of bins that they will then charge the card for.
I am now in the process of filing a harassment claim with foothill police station.
Long story short, NEVER use this place at all! They are a scam and will try to take you for as much money as they think they can drain from you!
UPDATE on review: The company ended up dropping off a container full of someone else’s trash. They told us that they will leave it there until we pay them the money they are seeking and that they left that container full of trash as it was completely over the weight limit and they didn’t want to pay for the cost of dumping it. The container has been in front of the home for almost a month now. We are now in contact with the city attorney and a city investigator to have the container towed and the company cited. I have filed a report with the Better Business Bureau as well.
This company is also under violation of libel/​defamation, as they are falsely posting reviews towards my husband company, which has nothing to do with the renting of this company’s containers.
AVOID AT ALL COSTS!

I wish I could give negative reviews. Scam artists, they are basically trying to extort us. About to get my lawyers involved!

I’ve been waiting for a pickup for about a week every time I call they say they will pick up tomorrow. Occasionally this lady answers the phone and she is extremely rude and never knows anything. She answers the phone like it’s her personal cell phone, no company name. She has hung up on me a few times while I was in the middle of calmly asking to get a dumpster removed. She gives you a time and date but doesn’t ask you your name or pickup location. After I told her «don’t you need my name and the location» she says I don’t know what you’re talking about goodbye. I’ve had this same conversation with her every time I call. Now I just ask for Ken after her song and dance who is much better to deal with. I’m still waiting for them to remove the dumpster but don’t be rude on top of your negligence. They claim I won’t be charged for this extra week they have left the dumpster on my property, we shall see.

These people are unreliable, incompetent and try try to rip you off!
I am a contractor and needed two dumpsters at a high end property in Tarzana. First they missed several pick up deadlines. Then after threatening them that we will sell the 40cu yard container to a different company they finally picked it up on a saturday. On Monday i am getting a call were they are claiming the container was 1.5 tons over weight. Here’s the deal with that. The container, which was allowed for 4 tons contained ONLY leaves from trees. So those guys are telling me that those leaves weigh over 5 tons. After i clearly denied them the charge, they charged my card immediately anyway. Needless to say i disputed the charge right away and closed the card. Don’t give them you CC info!!!
The second container is still there! Again we threatened that we sell the container. Maybe they don’t want their container.
One important info is that the company’s «network» is extremely complex? We rented all containers from «discount bin rental», yet the big one came from «LA Roll Off» which has the same address and fax number but a different phone number. Yet the unauthorized charge they made to my card came from another different company.
I will also file a BBB complaint.
M

HORRIBLE EXPERIENCE… NO STAR… Negative if possible. Do not rent from them…
I ordered 3 Dumpsters and a Bobcat. They told me they would deliver them by 7:00am…They arrived at 8;30, which means that I had my landscapers waiting there doing nothing until they finally arrived.
When the bobcat came, it had two faulty tires; which meant that an hour into the dirt removal, the rear left tire split in half. I lost another hour and a half while they sent a mechanic to change the tires.
Granted, every time I called, they told me they were on their way, or ignored my calls. After that, everything went smoothly, except for the fact that they haven’t picked up the final dumpster. It has been on my property for two weeks!!! This is after they said they’d pick it up the day after I rented it.
In fact, I paid them by check and told them that they had to pick up the check at my house at the same time they picked up the last dumpster. They agreed then proceeded to send a driver early in the morning to pick up the check, but not the dumpster. I have to resort now to notifying them that if they do not remove the dumpster from my property, I will have it towed at their expense. In the meanwhile, I can’t work on my landscape. Based on these other reviews, I expect them to somehow damage my property when they do finally pick up the last dumpster.
Now you might say, «Well you get what you pay for…». In reality, their prices are about the same as any other dumpster rental places. What you should do is find their direct competitor and use them. The sooner this company goes out of business, the better the world will be…

Terrible experience with LA ROLL OFF! They are LIARS and will abandon the dumpster for over a month (so far) and then be rude to you on the phone when you request its removal!!! Thank goodness I got a new bank card before they charged my account without authorization! It would be great if they would remove the f — – dumpster left on my property;-(
(Note: the business address I have is on Superior street in Northridge.)

Has no licensed and no permit. address not belong to this busnisess.