Kay Aesthetic Dermatology

Dr Bak is the best! I had multiple procedures done with her and she is great. She really listens to all your concerns, is patient, and does excellent work. The nurses and front desk are wonderful too. Highly recommended this place!

Dr. Bak has just lost a patient. I’m so disappointed right now. Having schedule an appointment three months in advance, I came into the office for my last check up. Once I came in, the receptionist told me that Dr. Bak wasn’t in today and that they will have another derm who will take care of me. Since it would have been my last appointment, I was a little bothered but decided to let it slide. I waited an hour. One hour of seeing other patients go in before me, even though my appointment was before there’s and I got nothing. Went to the front desk to complain and they told me the best they could do was put me in one of the nurses rooms, but I would have had to wait longer! I’m not complaining about management because they actually cooperated with me and paid for my parking, but I’m extremely disappointed that nobody called me in the morning to let me know that my doctor wasn’t even coming in. That’s completely irresponsible of the staff as well as Dr. Bak. I won’t be coming into this office again.

I went to Dr. Kay on the recommendation of a friend and it was a great experience. I appreciate that this office texts and emails to remind you about your appointment. As a busy and often forgetful Mom, this is huge for me! I liked being able to fill out all the new patient paperwork online ahead of time. I was seen right at my appointment time. The nurse who took care of me was wonderful, warm and patient and Dr. Kay himself was great. I am happy to have listened to my friend! I did park on the street more than two blocks away because I’m familiar with the area and parking is always a pain in the butt, so I don’t know what the structure is like.

EXTREMELY HIGH CO PAYS. The extra star is because you don’t have to wait very long. Try to street park because the attached garage is expensive and they do not validate.

I have been going to Dr. Kay for years. He is a great doctor and has a wonderful bedside manner. He is also very compassionate. Unfortunately, his nurse Sandra should be fired. When I called for my biopsy results it took 9 days and three phone calls.
My son also goes there and it took three phone calls from me and two from the pharmacy before I could get ahold of her and she could figure out what needed to be done for a simple refill. That’s five phone calls! It also took five days! When I did finally get her on the phone she had an attitude. If she cannot handle her caseload, she needs to go somewhere else. If she is given more than is manageable, then Dr. Kay needs to hire additional help.

I have been to a few different dermatologists now, all of which have just given me whatever medication they prescribe to the majority of their patients with «acne» and don’t take the time to get to know me or my specific skin care needs.
Dr. Bak not only takes the time to get to know you and listen to your concerns but she also is extremely kind and makes you feel completely comfortable right away. She saw me on time, I didn’t have to wait at all. She also remembered who I was even though it had been months since my last visit.
I don’t write reviews often because I normally don’t have the time and then just end up forgetting… But I highly recommend Dr. Bak and I will be coming back to her specifically in the future.

I have to say I am surprised by some of the reviews I read. Not that I really had a choice as this is where my primary care doctor referred me as they are in network. Days of having a choice are over.
I have been here three times now… all three times the waiting room was busy… but I have never waited more than 15 – 20 mins past my appt. Now days that’s par for the course. Appt didn’t take long… procedure was easy and well explained… doctor and staff were very professional and courteous… no complaints at from me!
I highly recommend this practice!

I have been going here for years, couldn’t be happier. Doctors and Nurse Practitioners are all amazing. Office is really nice, super organized with minimal wait times. Great office, great people!

Simply put, a highly competent dermatologist who also has the most caring, courteous, respectful manner I’ve ever encountered in the medical profession. Dr. Kay never rushes and always gives you lots of time, and takes care to answer your questions and address any concerns you have. I really trust his expertise. Definitely a trustworthy dermatologist.

So i used to see this other dermatologist for a couple of years then he moved to work for kaiser and i didn’t want to go back to him, So i researched good dermatologist in burbank and came across Martin Kay, i read his reviews and looked pretty good, so i said I’m going to give him a try. So me and my husband made an appointment to go see him for our moles. We waited over 30 min but it was fine, then we saw the dr. Honestly Dr kay Martin was soo nice and friendly, he was taking all his time, I had many questions about mole removal procedure he honestly made me feel so comfy and put me in ease mind and said you will be fine if you remove it, it’s not painful and you’ll be fine. My husband also thought he was a great dr and answered all his questions he had. Very nice man and he knows his stuff, Honestly i will not go back to my other dermatologist, he was rude, wanted you in and out of the office and he would just not like to answer any questions you had. he was always in a rush. Dr Martin spent all his time with us and made sure we were done with our questions, and he also had great suggestions. Will be definitely returning to get my mole removed I feel comfortable enough to have him remove it. He had to get an authorization put in for this procedure and they took care of that there in the office
Thanks Dr. Kay: D

I had to wait an hour and a quarter to see the doctor. When I finally got to see her, she was thorough and kind. She seemed skilled and knowledgable. She thought I needed a biopsy. I told her I had to leave in half an hour. She said it wouldn’t take that long and we could do it.
The nurse gave me an injection to numb my skin while the doctor got busy with another patient. The doctor didn’t come back within a half an hour to finish my procedure before I had to leave. I had now been in the office for well over two hours. I asked the nurse to please let the doctor know I had to leave in 5 minutes. The nurse refused to tell the doctor because the doctor was in with a patient. I explained. She didn’t budge. I left with my face numb and no biopsy because I had a child waiting for me and, for the safety of the child, could not be late.
I called and left a message for the doctor to call me. She did. We had a very helpful conversation. I explained why I had to leave. I also, very gently, told her I was frustrated about waiting over an hour and a quarter to see her when I was one of the first appointments after lunch. She told me she never even takes a lunch break. I realize she works very hard and spends a lot of time with each patient, so I decided to give the office a second chance, even after reading all the negative Unilocal reviews.
A few weeks later, I called to reschedule the biopsy. They had no record that I needed a biopsy and said I would have to come in for a consultation again before scheduling the biopsy because nothing in the notes said I needed a biopsy. I explained what happened. The nurse still refused to schedule a biopsy appointment for me without another new consultation. The idea of spending another 2 hours and $ 50 co-​pay to be told to come in on another day for a biopsy was infuriating. When I said to please talk to the doctor and call me back to reschedule, I never got a return call. I called twice and left messages. No return call. Nurses were very curt and unhelpful.
My husband had the same experience of not getting phone calls returned. He is (WAS) a patient with a DIFFERENT doctor in the office. My husband needed his skin prescription refilled and tried several times to no avail. Unacceptable.
I think they’re over-​scheduled and need to cut back on how many patients they see per hour in order to give good treatment to their patients. And hire new nurses.
This is the first time I’ve ever left a negative review. Judging by the other review, I suppose I’m not alone.

I never got to see the doctor. About 35 minutes after waiting for my appointment time, the receptionist informed me that it will be another 30 min or so and if I want to reschedule. I chose to just cancel. Ironically, they require you to inform them of any changes to your appointment time 48 hours ahead of time or they charge you $ 100 fee. This appointment, without actually seeing a doctor, cost me over an hour off of work and $ 7 parking.
Los Angeles is full to the brim with excellent aesthetic dermatologists. I bet you can find one that will service you, the paying customer, better.

if you want to go to a derm who sticks so hard and fast to the «office rules» that you end up spending money on appointments that do you no good, go ahead. staff are probably decent human beings personally, but are unwilling and unhelpful over the phone to take each patient as a person with actual circumstances that may go outside of their stringent «office policy».
Was prescribed a cream that with insurance would cost hundreds of dollars. i didnt find this out until I tried to fill it after a few months of being away unexpectedly for work. I called back to find out if they could call in an alternative generic. Office rules, office rules. NO CAN DO! They want to see you to «evaluate» you (IE get another copay out of you). Right.
No thanks.

I’ve been going to Dr. Kay for 20 years. The wait-​time has improved dramatically, but the actual duration of the appointment is shrinking. I feel rushed in and out the last few visits. The staff is curt and hit and miss with their cordiality, and they need to be discreet when they discuss your visit in front of others in the waiting room. I don’t need to advertise to strangers that I’m getting Botox. Feel blessed if your prescription phone call is returned within 48 hours. Three phone calls last time. I’m a loyal patient, but not when I feel like I’m an imposition.

This Unilocal review is a huge shout out to LuAnn. She is an artist at Botox and fillers. I wouldn’t trust anyone else. Not only is she delightful and funny, she really knows what she is doing. She takes before and after pictures which I love. I go from my mouth looking like a sad frown to my lips turning upward and youthful. If you are looking for any type of facial fillers, she is your gal!!!

Dr Kay is a great doctor easy to speak to. His staff isn’t necessarily not friendly, but it took me 3 days to talk to someone about my prescription. Every time I called I was transferred to some line and had to leave a message. In the message I specifically told her not to call my cell because I have no service but to call my work line and two hours later I step outside and see a voicemail on my cell. Mind you, when I left the office she said my prescription would be ready in 30 minutes. Ha!
Three days later is when I got the prescription faxed.

They do amazing laser work, especially physician assistant/​laser technician Nancy Primo who is super skilled and knowledgeable. Dr. Kay is very caring and kind. He cares very much and it shows. I have had fabulous results with his Sclerotherapy procedure. He oversaw a treatment of Actinic Keratosis — held steadfast that it was not cancer to hold off biopsy, despite other doctors saying to cut. He takes great care on every visit. Not only is Dr. Kay an incredible doctor, he is so welcoming and warm and makes me feel so comfortable to be there. I would highly recommend him to anyone looking for a great dermatologist.

BEWARE: worse service I’ve EVER had at a doctor’s office. I paid $ 350 for an IPL procedure that gave me 0 results, the tech, Nancy that did it was distracted, in a hurry, and not paying attention; after the mandatory 2 week wait for an «assessment» Nancy admitted that she didn’t use a high enough setting but that I would have to pay an additional $ 150 for a «touch up.» I should have known it was a scam and not paid the additional money but hoped she would get it right the second time. I told her I shouldn’t have to pay the additional fee but I didn’t have any choice after she said the office manager, Carlos insisted.
For the second time Nancy was distracted, she didn’t seem to know what she was doing, and clearly in a hurry. I got ZERO results. After 2 weeks I came in the «assessment» and after reviewing the before and after pics and seeing the situation even Dr. Kay admitted that the results were not as they should be, so they scheduled me a third appointment. I spoke to Dr. Kay about Nancy’s behavior and he admitted they had an issue with her performance and that she had been put on leave so another person would do the third procedure.
Two days before the 3d try I spoke to the office manager, Carlos and asked nicely if he would please consider giving me a $ 150 credit, that I’d had this procedure done previously by another doctor and knew what the results should be and that even Doctor Kay agreed that the results from Nancy’s work were not correct. I suggested that I should not be asked to pay the additional $ 150 for a procedure that had not been done correctly the first time.
Carlos was rude and only kept repeating their «legal» rights based on the papers I signed. He would not listen to anything I said; he was condescending, very defensive and rude for NO reason. I never raised my voice, I was never rude and only asked that they do the right thing. I never got a call to confirm my 3d appointment so I called the morning of my appointment to confirm and was told that Carlos had cancelled my appointment and when I asked to make an appointment with Dr. Kay I was told that I had been «discharged!» I asked to speak with Carlos or Dr. Kay and was told again that I had been «discharged» and no one would speak with me. Clearly they had my $ 500 and wanted nothing more to do with someone that was on to their scam!
To add insult to injury, I had to pay a $ 50 «copay» after each «assessment» and for each procedure, plus parking! In addition, I had gone to Dr. Kay for other issues like a bump on a vein in my leg. All they did was send in Dr. Kay’s daughter to give me an estimate for a vein procedure and when Dr. Kay came in, he just told me not to worry about the bump on my leg, it was probably just a «fat deposit». Clearly all they cared about was selling me an expensive procedure and getting office fees.
They should have refunded my $ 500 and done the IPL procedure correctly at no charge but instead I was «discharged»! Stay far away from this place! I paid a total of $ 500 with zero results and lost of 3 days salary. Clearly there is NO EXCUSE for the unprofessional behavior by this doctor or his «office manager «and their unbelievably bad customer service. The rating for this place should be zero!

Wow I have never seen a business have such terrible reviews. So sad. I have had great experiences there. I just adore Dr. Kay and Miss Luanne. The receptionists have been very friendly and helpful. I hope the office rectifies their issues. a 2 star Unilocal review is hard to fix and so many ppl base their decisions on it. I hope more people will go and have great experiences like I have.

In retrospect, I have NO idea why I chose to come to this office! Personal review warning…
About 4 years ago, I started experiencing some hair loss and itchy scalp. After trying all these natural remedies and vitamins to resolve the issue with not much success, I thought I should get it checked out by a dermatologist to rule out or confirm any medical issues. I really was not trying to go bald! Simply put, this office does not specialize in hair or scalp issues and I don’t feel I got what I was hoping for. Why their website says they do, I don’t know.
I had 3 appointments between Dec 2012 and Feb 2013. All 3 times, I was seen by PA Nancy Primo. While polite, Ms. Primo was far from patient or warm. I had many questions and I kinda got the feeling like I was bothering her when I would ask them. She did a visual exam of my scalp as well as scraped a sample of skin for a microscopic tests. From that she ruled out any type of infection. She prescribed me a zinc shampoo for the itching and liquid topical cortisone drops, and recommended I come back 3 weeks later. While drying, the zinc shampoo did sooth my scalp and itching, but I wanted to know more options to deal with the hair loss and thinning. On my return visit she suggested cortisone shots. She jumped right in with 10 – 12 shots directly into my scalp without much discussion — no mention about side-​effects, pain level, benefits or risks, or COST! My bad for not *thinking* to bring it up, but honestly in the moment the thoughts didn’t enter my mind and she wasn’t the friendliest to ask. Most doctors I’ve had talk to me about new meds or procedures before diving right in. It wasn’t until AFTER my visit that I read about the risks and side-​effects. I opted OUT of getting more shots during my 3^rd and final visit even though she wanted to do more.
What got to me even more was the costs. Nothing is reviewed with you before and even though I had insurance, I had no idea what would be covered/​not covered. Therefore, I also didn’t know what to expect when the bills arrived weeks later. I knew that I would be responsible for a portion of my visit, but between each scalp test, each individual cortisone shot, and each visit, I had a total bill of almost $ 400. I know medical care is not free or cheap, but I just didn’t feel the service or help I received was worth $ 400. Had the doctor been a specialist or provided more thorough explanations of my condition and treatment options, then maybe the money would have been worth every penny.
I would not recommend Ms. Primo or Kay Aesthetic Dermatology for any scalp or hair loss needs. I feel like maybe they are more geared towards acne and other skin issues, or minor cosmetic procedures. But hair/​scalp, nope. Not them!
(Did I mention the wait times. Every single visit I waited 20 – 55 mins past my appointment time to be seen.)