GotPrint

I ordered 2500 business cards and 2500 flyers from here for my business.
The flyers came out fine, a bit thinner than I expected, but they were right, none the less.
The business cards though… were 1/​8″ off center. As a graphic designer, this is COMPLETELY unacceptable. Double checking the proof that I was sent, it was correct so the printing error was on their end.
I contacted them about replacing the cards, I also sent them plenty of photos of how messed up my business cards actually were, and they told me that since the text and background are within 1/​16″, they will not reprint my cards. Uh, last time I checked, 1/​8″ is double 1/​16″ so I’m not exactly sure where their reasoning came from…
Now, they are telling me that I can ship the cards back and they will refund me the amount (minus shipping), however, I have to pay to ship back to them. Why in the world would I pay another $ 15 on top of the already $ 30 I have dished out in shipping costs to get nothing in return?
As a paying customer, this is TOTALLY unacceptable. I paid full price for 2500 cards that I cannot hand out. If the error was mine, I can totally understand, but it wasn’t. It was a printing and trimming error on your part!
I have never dealt with a print house that has such horrible customer service. I will NEVER recommend you to anyone.

I am 100% satisfied with my purchase from GotPrint! I ordered one-​sided post cards for my small business as thank you notes, and they are perfect! The pricing and quality is unbeatable, the card stock is even better than I thought it would be, and I plan to use them for all of my printing needs while I’m still operating my business in California (relocating to Canada soon). I’m planning to print all of my save-​the-​dates and wedding invitations through them as well, I can’t wait! Thank you again!

I have various business and i always come here for my promotional printing… business cards flyers everything ! i love it they are fast and always get my order right. and the prices are amazing ! highly recommend :)

I used them for the first time to do some two sided postcards for me, and I couldn’t be more delighted.
I sent some pretty large (600DPI) PNG files, but they rendered perfectly. I’ve seen some comments about poor rendering but I suspect it was people sending downsampled PDF’s with non-​embedded fonts or highly compressed JPEG files.
I chose PNG over high def PDF because the fonts I used could not be embedded as they are licensed. I made sure the PNG used an sRGB colorspace. I was worried that my obverse might not be rendered well because I was using a 95% grey rather than black. It was perfect.
I was very happy with the quality of the stock (I selected the 16pt Dull Cover with Matte Finish) and the colour rendering on this stock was flawless The stock is nice and stiff, and I won’t worry that it will feel cheap to people that receive it.
Thank you GotPrint — great job on my order. I’m glad I chose you for my print needs.

Please hire more customer service representatives to answer phones. I used the «call back feature» for your system to «save my place in line so a representative [will call me] back in the order that [my call was] received,» following the instructions exactly, making sure the number I left was perfect. I waited three hours for the call back. Now I’M calling back, and have been on hold for 20 minutes and counting. I’d like to put in my vote for better hold music if this is going to be an ongoing issue.

I ordered 5000 postcards front and back side with uv. I gotta say that it was an easy fast process and I received everything I was expecting, it was great quality. Customer service reply to all of my questions. I look forward to continue doing business with them.

I have sent several orders to GotPrint over the last few years, including business cards and wedding save the dates, and the results have invariably exceeded my expectations. The print quality is very high, the turn-​around time is quick, and the price is great. I live close enough to pick up my orders in person, and though the people working at the front desk aren’t exactly warm and snuggly, they are always courteous and professional. I am surprised by all the negative reviews as my interactions with GotPrint have always been positive.

I used to work for this company and our relationship did not end well, HOWEVER, that has nothing to do with the work I order from them, which is why I said that first line.
I continue to use this company for a few reasons. The price is right! The quality of card I distribute is equal to, and often better than the quality of other professionals whom I exchange cards with, and the colors ARE brilliant. As I said, I stopped working for the company, and I STILL use their product.
Now, this will help people understand the best practices for using ANY gang-​printer in the industry.
1. If you aren’t hiring their design team, understand that what you upload is what they print. Nobody in the company is explicitly taking aggression out on your work. They process thousands of orders at the same time yours is printed. Review exactly what gang-​printing is to understand how that works, and why you can get industry pro-​level product made at really low and competitive pricing.
2. Chances are, you aren’t a designer, and you downloaded something free, slapped your name on it and sent it off to the printer, clicking all the «yes» buttons in an effort to just get your 250 cards sent to your house. People, please; gang printers run pro-​level orders in the tens of thousands of copies, so that one little 1000 piece order doesn’t really stand up to the thousands of dollars in printing that big companies are doing with Printograph, Inc. However, your small order is handled with the same discretion as the big boys who run monster sized orders. There is no favoritism, every order is processed by experienced employees that are trained, I can verify that this is true, as I did work and train there, at as rapid a pace as they can professionally process the orders, because literally thousands upon thousands of orders come through in the course of a week. So — your design should be created by someone who actually uses Photoshop or Illustrator for a living. They can explain to you how a marginal cut line on a gang press might mis-​align your design to the slightest degree, and professionally, your graphic can be designed not to look misadjusted. But you know what’s best for you — pro’s know what is best for the outcome of your design. You decide how that should be done — clearly you aren’t looking to spend money on a quality design if you’re just shopping for cheap printing. If created properly, you can have both here.
3. No printer can guarantee colors to match to 100 percent of what your computer screen is showing you — but again, a pro level designer can organize a color scheme that will still appear as vibrant as your dreams are when applied to even an 85 percent color match in the printing itself. Your complaints on here about colors and alignment show that you aren’t designers, more like whiners.
With all that said, I want to discuss the people who answer the phones, because I did that in the company too. Hundreds of calls a day from self entitled shoppers means they have to be concise and non-​descript in how they handle call after call. Imagine talking to a robot, that is how thick their skin has to be in taking calls from non-​design pros trying to get items printed rapidly at low pricing for their soccer mom car-​pool groups and home business hobbyists. For all the complaints listed here, I can refer dozens upon dozens of happy clients I have printed product for using Got Print, the website, and with the exception of one misprint, that was replaced within 48 hours, I have no ill stories to share about their finished product. Hate me if you must, delete my opinion because I am a former employee that left on bad terms, but I still recommend using this company for top level product that you will be proud to hand out when representing your business. It’s been almost a decade since I separated from this company and I still have my personal and business cards made here for the simple reason that I get what I put in to the print job. I design properly, they print properly — and the pricing is great! ~ ‘Nuff Said.

I’ve been using GotPrint for like, 8 years I wanna say. I LOVE them. I don’t know how they’ve received so many bad reviews. I ran a graphic design business for 3 of those 8 years and not a single print job went south. Their prices are awesome, customer service center easy to chat with, easy to pickup orders, plenty of parking, just a breeze from start to finish. I love their new trifecta business card (it’s extra thick). Order a free media kit to get all their samples. I won’t use any other printer and am still using them today as a part time freelancer.

Terrible. Wish I had come to Unilocal before I placed my order.
Ordered business cards and they confirmed Jan 18. Checked delivery on site every day which said ¹⁄₂₅ to ²⁄₃.
Called tonight. On hold with 10 people before me, so waited.
The agent put me on hold and came back with a garbled ’38 point trifecta is backordered’. I had no idea what she meant. After several times asking I realized the paper for my business cards was back ordered. For 3 more weeks.
When I asked why they didn’t email me or update the order info, she said they were calling people.
Calling people???
She asked me if my phone information was right, and they should be calling soon.
Is this 1980?
This must be a 10 person shop.
I spent a long time creating these cards. So no option to cancel.
AVOID this business. There must be better ones out there.

If I could write a worse review than one star, I would. As a long time customer of over 8 years, I ordered a product that was a must have with ample time for production and delivery. They ignored my ftp file upload for over a week at which point I called to see what was going on. Promise upon promise that my order will get done on time and in my hands by the day I needed them. Each day I called to get the status update for a week straight to make sure my order was going to be to me on time. And… the order will show up a full week after I needed them for a trade show, forcing me to quickly go a sub par printed route out of desparation and costing me hundreds of dollars for their mistake. I will never, ever use this company again for anything. Best part? They offered me a $ 80 refund on an order of $ 900. Thanks guys. On to 4over and/​or nextdayflyers.

THIS IS THE WORST EXAMPLE OF CORPORATE GREED AND CUSTOMER DISREGARD I HAVE EVER SEEN.
I waited for an order for two weeks, and when I went to pick up, I was told they have been out of the card stock I wanted for weeks. NO ONE EVER TOLD ME.
I paid a company $ 1000 to put these in their conference bags this week.
I need to Fed Ex them but I do not have them. I Suggested that I have they xeroxed and Got Print could pay, They refused to offer me even $ 100 to compensate. They would not even RUSH a new print job. The supervisor REFUSED to tell me what law firm they use, as I want to take them to small claims court. He refused to tell me their attorney’s name. This is a multi-​million dollar company that would not pay $ 100 to lower my blood pressure and make it right.
please call them at 818−252−3000

GOT Print has an excellent customer service along with top quality with the most excellent pricing.
They helped my business to grow and for the past few years they had fulfied all my printing needs.
They have the fasted service and quality

These people are the worst. Insulting and offensive customer service people. Their turnaround times are at least 5 business days later than advertised and we had to redo 3 of 5 order because the color was so far off the profile. Not worth it. Beware GotPrint AND their rebranded Printograph (which is still GotPrint).
The thing is that the most recent order issue isn’t the real problem; it’s the ongoing attitude that always makes their customers seem to be the ones at fault instead of the company apologizing and working to improve their support system. Further, it seems like it would be better (and more honest) to show a slightly longer estimated turn around time and be pleasantly surprised when it’s «early» vs never being on time.
As a longtime customer of theirs, this is the pattern. If there’s a problem, don’t own up to it and tell the customer that it’s the customers’ fault for not paying attention. Yes, they’re cheap. That’s all. It’s costs more in time and embarrassment in the long run.

I recently re-​ordered business cards (the second time I’ve re-​ordered the same cards). Instead of getting the navy blue background with white lettering I ordered, I received black and white cards. I went back and checked my proofs to make sure they were navy, they were. The response I received from gotprint was email after email blaming me for the mistake. They refused to correct the order and refused to refund my money.
It’s sad because I was just about to spend several hundred dollars on banners and other printed items over the next few months and now all of that business will go to one of their competitors. I will never use gotprint’s services again.

I actually had a decent experience with this business up until they screwed up my order and refused to take responsibility and actually blamed me for it!
I received my order of 2,500 business cards and they were all printed slightly crooked. I called them up and the guy I spoke to said they will print a new batch for me. I thought «great!»
The next morning I received an email from them offering me 10% off my next order instead.(??) I called them and the rep told me that I uploaded my image into there system crooked, so it was my fault. I explained that this is not one big uploaded image and that the design consists of 6 separate uploaded images. I would have had to intentionally situate each image along the same line and in an equally crooked manner to the exact degree in order for this to have been my fault! I asked, «why would I intentionally do that?». He told me I had to go to there website and send a message to their «quality control» department. I asked, «can’t you transfer me so I can speak to them?»
He put me on hold so he could speak to them and came back to repeat the same mind numbing claim that I uploaded the «image» crooked. I told him to transfer me so I could speak to these people myself. He said they wouldn’t speak to me and that I needed to message them from their website! I said either they get on the phone with me or they loose my business, I would file a complaint with BBB, and leave negative reviews for them online.
Sure enough he got them to talk to me, but no matter how many times I explained how irrational and absurd their conclusion was. Again, a conclusion which implied that I would have had to have uploaded 6 separate images along the same line and in an equally crooked manner to the exact degree in order for this to have been my fault! He simply said, «I don’t know what you did». And he kept referring to «the image» even though he could have easily verified that there were –in fact– 6 separate images!
Then he agreed to refund my order, but I would have to pay to ship the cards back to them. He said the reason was because I could still use them! I’m going to use crooked business cards?! I told him that I was not going to pay a penny for their screwed up crooked business cards and that they need to accept responsibility for their obviously botched print job. He then decided to give me a full refund without having to ship the cards back, but I would not be able to do business with them again! LOL, as if I was going to continue doing so.
IN RESPONSE TO GOTPRINT’S FALLACIOUS RESPONSE BELOW:
There is something seriously wrong with you people. You are simply being DISHONEST and digging a bigger hole for yourselves here. NOW, you are claiming that just ONE image of the 6 were uploaded crooked, when you guys were insisting that the whole file/​one all encompassing image was uploaded crooked? Than why are ALL of the images crooked in perfect sync with each-​other, if just ONE was uploaded crooked?
You guys keep bringing up the shift during the cutting process, but I never complained about that. My issue was only regarding your crooked print job, which you guys still refuse to take responsibility for. And apparently there are many other reviewers on here that have had very similar experiences with your company. It must be us.

I just received postcards from GOT PRINT. I used a post office stamp machine to get the postage on them. The red ink that the machine uses smeared all over the back of the card. Not only was it unreadable, but it looked terrible. I spoke to customer service and filed a complaint. I just got the following email back from the idiots at «quality control»
Now I have to go to the Better Business Bureau. Here is the letter from quality control:
There is a problem in order # GP_​6 378 665
Your order reference number is N/​A.
Date: 12/​03/​2015 08:53
Status: NEW
Message:
Hello,
We apologize for any inconvenience.
Please be advised that we can only print what was provided to us by our customers, and based on the order selection this order is matching. Please note that our records show that your order selection set up and the printed product are matching.
If you wish to update your files we can provide you with a discount code ($ 30.00). Please let us know how you would like to proceed by creating a new problem message under this order.
Please do not discard any product (s) before contacting Got​print​.COM for a resolution. Please note if you discard the product we reserve the right to refuse any form of accommodation.
Once again we apologize if this issue is causing you any inconvenience.
If you have any further questions, please log into your account, click on the order status and create a new problem email.
Thank you,
Quality Control

Absolute worst customer service from quality control EVER.
First, let me say I’ve been a loyal customer for years. I’m a designer and a photographer and have used Got Print for everything.
I placed an order of 5 boxes, 250 postcards each. That’s nearly $ 300 worth of product. When I received my boxes, each box was missing 20 cards. I paid for 1 box of 250 cards and received 230. Not to mention, 5 of them were printed too dark, leaving me with 25 missing cards from each box. That might not sound like a big deal, but when you’ve created a mail campaign to 250 people, every card is necessary.
A week of back and forth messages and finally getting George from QC on the phone has culminated in this: He tells me he can’t print 25 cards on the press, because there’s a 100 card minimum. So I will get refunded those for those 125 missing cards, and I will need to PURCHASE 5 boxes of postcards, 100 each, to replace the missing cards.
Say what? You’re telling me I have to now spend an additional $ 200 FREAKING DOLLARS to replace the cards YOU GUYS DIDN’T INCLUDE?
George says it’s industry standard to be missing or go over 10% on your order. I asked where on the website it says that. He says it’s not on there but to google it. So what he’s saying is that I’m missing 125 postcards, but because it’s «industry standard» to go under or over 10%, I should accept that. He also said 125 missing cards is well under industry standard, so I should be happy with it. When I argued that if I’m paying for 250 cards, my box should have 250 cards, his response was that maybe I lost some on the way home.
Are you kidding me right now? Why would I create this incredible hassle for myself over 125 cards IF I WASN’T ACTUALLY MISSING THEM? Why should I have to spend $ 200 dollars over a mistake you guys made?
Well I received my refund on those 125 missing cards. But I sure as hell am not going to place another $ 200 order to fix your mistake. But what I will tell you is that I will never be using you guys ever again, and I hope someone who actually cares about quality and customer service at Got Print reads this and gives a crap.
EDIT: WOW. Sounds like I’m not the only one with customer service issues, especially with the people in quality control. I realize you guys must deal with a lot of customers but always putting the blame on the customer is NOT the solution. And before you ask, my order number was 6 280 728 but there’s nothing else you can do to assist me.

The logo for my blog
features a cat in a circle so I thought a round business card would be perfect. I chose GotPrint because they had great prices and the promotional package they sent looked great.
But buyer beware! The price is great, the quality of their ink and paper stock is great but their customer service is poor at best. Because they prefer to not interact with you, you must submit designs to their specifications, which include VERY wide margins. After receiving the proof I chose to redesign one side and was told the charge would be $ 5. However they rejected my submission twice (not for the side I redesigned but the front side which they found to be too close to their margins) and then charged me an extra $ 10 without telling me (a charge which they did not give me a receipt for).
Once the cards arrived they were not centered on either side. Customer service told me that the printing was within their margin of error and would not reprint the cards. But they offered me a small credit… as if I am going to order anything else from a company that doesn’t care if the product is done right.
So now I have 2500 business cards I’m too embarrassed to use. Money wasted…

I hate doing these kind of reviews but this BY FAR… THE WORST EXPERIENCE I’VE HAD!
I have never been through so much hassle just to get 500 business cards printed.
I placed my order last Tuesday April 21,2015 and today is April 27,2015. I have NOT received any email about the status of my order. The representative told me that they normally send an email when the order would be ready. Guess what? I checked my inbox and the only email I have is the one confirming my order got approved. THAT IS IT. No apologies or ANYTHING. Rude…
I called twice and they told me that it takes 8 DAYS to print matte business cards.
I first off want to say I’ve been to MANY places that gets the job done for the SAME price in less than 3 days.
Your company lacks organization. If I had known that it take 8 DAYS to print I would have NEVER placed my order with your company. I would understand if your company is based overseas but you guys are in CALIFORNIA.
They wanted to charge $ 9 to ship my business cards when I live around the area so I opted to pick it up.
After two phone calls this morning they finally gave me a time to pick it up. Which is 4PM. RIDICULOUS. I live in Diamond Bar. After I get off work the place will be closed!
I WILL NEVER EVER ORDER ANYTHING FROM THIS COMPANY.
Unilocalers. Save yourself the time and stress. Go support your local small print shops. I’d rather fork up a few bucks to avoid waiting a whole week for business cards.
I guess I won’t have any business cards to use for my important event tomorrow. THANKS GOT PRINT!
UPDATE: REPLYING TO THE RESPONSE FROM GOT PRINT.
You are failing to explain to me why you guys have such poor customer service.
All you are doing is making up excuses.
Your reply seems like it was a copy and paste answer off Microsoft Words.
Your «cost effective» method isn’t working because I can give my business to another print shop that will give me the same quality in a shorter amount of time. SAME PRICE.
Sorry, I’m not buying it and I’m keeping my review up. I stand by my words.