Gamestop

I told myself not to buy anything from this company and I made a big big mistake not listening to myself. Bought a Xbox one took it home and plugged it in and realized it’s not worth 500 dollars so I take it back the very next day and they said they can’t take it back. They offered me 259 dollars of store credit. How is it that any other electronic store would take it back but game stop won’t? How does that make sense? They literally rob you

The stores so cramped its probably a fire hazard and finding parking in the plaza is a b****. I returned an unopened copy of Rise of the Tomb Raider. I had planned on exchanging it for Witcher III until I saw thier prices.
I can get a brand new copy of the game on Amazon Prime for less than what their charging for a used one. And the kid behind the counter told me they only accept full refunds with in 7 business days even know I had a sticker with the shipment stating Gamestops 30 day unopened return policy.
He accepted the return but acted like he was doing me a favor. I’m pretty sure if you order a game online Gamestop isn’t going to limit your return to the same amount of time it takes to ship. I literally just received the game in the mail the day before.
Also the kid was in such a hurry he tried to give me cash instead of refunding the card I used to make the purchase.

I just had the most crushing and disheartening experience at this Gamestop location today. I’d just like to explain that I’m a 20 year old, 3^rd year college student, who like many others, have found themselves working with an extremely tight budget and almost no time due to the responsibilities of going through college. So consequently, it’s been frustrating and upsetting having not been able to continue following my gaming passion by upgrading to the new Xbox One Master Chief Collection Bundle. Not surprisingly then, when I happened to come across an advertisement today promoting a summer sales special where you could get $ 150 credit towards a new xbox one by trading in your old 250GB Xbox 360, I immediately jumped at the chance to find out if my finances would allow it. After looking at my finances, I found out that YES, I would FINALLY be able to buy the new generation console. But this is when I started to realize that Gamestop actually closed in about an hour, and the advertisement said that today was the last day of the promotion. So I, of course, immediately packed my Xbox in a hurry, grabbed my wallet, and quickly made my way to the closest Gamestop.
When I arrived with a half hour to spare, I waited in line shortly and within minutes, I spoke to a cashier. I explained my interest in the promotion to her, and she proceeded to make sure I had a 250GB model, and said it would only take a few moments in order to check everything was in proper working order. Understandable, so I let her know I’d just be hanging out in the store in the meantime. It didn’t take long to notice that something was going completely wrong though. No more than two minutes had passed when I noticed a customer who had been waiting behind me approached the other cashier with the same request, but for one reason or another, he didn’t have to wait or need to have his xbox checked, he just received his store credit, asked for the model he wanted which was the master chief bundle, paid the difference and went about his day a happy customer. Now, I gave the employees the benefit of the doubt though and I continued to wait, thinking I might be next. But surprisingly, no, I wasn’t. Instead, I watched three other separate customers, all here for the same promotion, come and go without a hitch or waiting period, and walk out with their own separate xbox bundles. Now this is where I began to feel extremely concerned and worried, because I knew the clock was ticking until closing time, and for one reason or another, I was still waiting even though I had arrived and asked for the same promotion before any of the countless other customers that had already come and gone with their own brand new xbox one bundles. As I walked over to ask the cashier what was going on, this is when I suddenly overheard the worst thing I wanted to come up as I tentatively waited in nervousness and anxiety to get my own xbox master chief collection bundle. «We actually only have one Master Chief bundle left, and it’s going to this customer I’m helping right now.» I had come in earlier, I had been waiting, I should’ve been attended to like the others had been, but I hadn’t been, and now they were out of stock of the bundle I wanted so much but more importantly, could actually afford. At the end of the day, I ended up being the very last customer in the store, already past closing, before they even got around to checking my xbox, and gave me full credit but only offered me the option of the $ 399.99 1TB Xbox One. It was no longer within my price range, it had 500GB of extra space I did not need, it came without a game which would require me to pay an extra $ 60, and with taxes included, it would ultimately end up being the same full retail price of the bundle I had wanted anyway. I later came to my own understanding that the reason they had held me up was because my Xbox had been in such good condition, she wanted to make me wait so she could actually test it and see if I could get the full $ 150, instead of getting a reduced credit amount due to refurbishment fees, which is what all the other customers had received. This meant though that they didn’t have to wait because they just took the lower amount and then went about they’re day. Ultimately, that decision ruined my chances at getting an Xbox One because no one explained this to me, and the cashier didn’t have the foresight to take stock into account and whether my choice would even be there when it was all said and done. If I would have known, I would have gladly just taken the reduced price instead and still have bought my bundle, instead of having the crushing and disheartening experience of slowly watching the opportunity slip away, and walking away empty handed. I’ll be telling this story to everyone that shops at this Gamestop and with Gamestop in general now, because it has been the absolutely worst experience I have ever had, and completely ruined my aspirations at owning a new xbox one bundle.

I defiantly like this location a lot more than other ones i’ve been too. Maybe becasue im not a huge gamer… but i cant stay in this place very long. The employees are friendly and always help you find the best deal.

I’m writing this review here because I am unable to write it out on the Gamestop surveys online.
The store is nice, the selection is average to pretty good, all in all it is a fine experience 75% of the time that I go in there. The reason why I have to rank 2 stars though is for the other 25% of the time. Three times that I have gone into this Gamestop I have been asked out by different employees. This is not a «tooting my own horn» thing, nor is it an «ew, gross, gamer boys» thing. This is an «I no longer want to go back to your store because this is super unprofessional» thing.
I understand that the employees are required to come up to those wandering around the store and ask if they need help. Often times I do! I like getting game recommendations and hearing about what is about to launch. What I have a problem with though is those questions about games leading into asking about what else I do in my spare time and where I live in LA, (in front of other customers, I might add). I do not like giving my PowerUp Rewards info, which consists of my cell phone number and which I pay yearly to reap the benefits of, to have questions like «So is this how I could potentially get a hold of you?» asked with a wink. I’m there to make a purchase, I feel like that is what the average person wants out of a retail experience.
I don’t think these employees mean any harm, I kind of think also that one of them doesn’t work there any more. I wouldn’t have even written a review if it were not for the fact that this has happened multiple times. It is unnecessary, embarrassing and potentially dangerous to me as a customer.
The manager needs to sit down with the employees at this location and have a conversation about how this is inappropriate in the work place.
I was planning on picking up my Xbox One, renewing my PowerUp card and picking up Alien: Isolation there. As a result of this though, another branch will be getting my business.

Very nice customer service at this Gamestop. Will definitely be back to shop around. They have all kinds of games: PC, PS3, PS4 Xbox, etc… They even have used iPhones and other gadgets for your playing pleasure.

Didn’t really want to shop here cause I figured why pay only a few dollars less for a used game over a new one, but got the game my son was looking for for only $ 20.00 BRAND NEW!!! and still had money left on our $ 25.00 G.C. and they were kind enough to cash out the difference so I wouldn’t have to be stuck with just a few dollars on the card. So I was a happy customer! :-)

The store is small but the staff are always helpful
Never had a problem to find something I wanted
Membership ($ 15) will give you discounts and more value to the games you sell back.
The store surrounded by many restaurants options so a trip to game stop can be combine with Lunch
There is a big parking lot so parking is not a problem (except weekends).

4 stars only because they ALWAYS have the games I want even when other stores don’t. This particula gamestop, the sales associates are very helpful. They may not know too much about what they’re selling, but it’s local and easy to get to when needed.

The store is small and workers are pushy they are always making me pre order a game even though I tell them I don’t want to pre order they keep insisting and pushing that I should pre order a game other than that it’s an ok store for me to get my games parking isn’t that good here so good luck

They seem to be a good gamers source for your everyday needs. If your buying brand new items I think your gonna be ok. I didn’t have much Interaction with the store employers so I can’t add much there. But I will NOT be shopping there again for one reason. If u look in the pictures I added two photos of a used controller I bought from them. Now I paid $ 40 bucks for it and when I got it home and looked at it. It was Gross, Grundy, Dirty and Broken. They Y button sticks and clicks. The stick controllers where damaged and the plastic layer peeled mostly off. And the dirt was caked in everywhere. Plain and simple I don’t trust people that sell crapy 2^nd hand gear. If they can’t even give it a simple clean before they sell it or even check to see if its worth selling to your customers let alone working properly then I think there are probably other problems there as well. Be very careful if going to this store. FOLLOW UP: I landed up returning the remote to the store in Universal City Walk and they where disgusted with the remote and wondered how they could even sell it at one of their stores. They took it back and i hope report them.

Great place, what you would expect from a Game Stop. My tip is to sign up for their PowerUp rewards program. I put it off for years and now wished I would have originally signed up for it. It has already paid for itself and more even though I am not a super frequent visitor to the store. Their prices are better than most Mom and Pop stores in the area too. Definitely my local go to place for anything video game related.

This store gets 5 stars because the staff was extremely helpful. I came in here with a few trades and other questions and generally being indecisive but they were great with everything!
Of course parking generally sucks but its free and tons of other shops around sooooo its def a great store in my opinion. Ill def be back.

Super nice guys working here. Didn’t treat me differently since I was a girl in a guys world. Got my game, paid and out the door in 5 minutes. My only complaint is the parking. It’s SUCH a pain to find parking close to the store. But, this one far exceeds the locaiton in the Burbank Mall so I’ll stop here for my gaming fixes from now on.

Disappointed with this Gamestop. I felt it was very cramped. Also, the store smelled TERRIBLE. It smells like back when you were in High School. when all the boys would give themselves an «Axe shower» after gym class. so basically it smells like terrible body odor covered up by a nasty Axe Deoderant spray.
The staff was friendly and helpful. but the store seriously needs to be sanitized.
And the parking isn’t great, I had to walk quite far from where I parked because there are only a handful of spots being shared between Gamestop and a few other businesses.

I use to love this store until I visited today to buy a new game and my 4 years old son need to use the bathroom and they didn’t let me take him, I had to go to the restaurant next door that I didn’t consume anything to use it.
I won’t go back here I’ll drive to another location

If you’re wanting to get in and out of this location, it’s a crap shoot. Sometimes there’s no one there and it’s great. Other times it’s full or just very understaffed. The staff is friendly and love to help/​talk but sometimes that can cause problems as slow moving lines are a common occurrence here. Parking sometime can be quite difficult as well. However, if you get there on a less crowded moment, this place is a delight.

Rule number one of retail customer service: DONT TALK SHIT ABOUT YOUR FELLOW COWORKERS! Im not going to go into details about what the situation was but it is highly unprofessional to discuss your coworkers disciplinary actions to a customer. At most companies, actions like that are a violation of HR policy and a terminable offense. I no longer shop at the Gamestop in the Burbank Town Center because of poor customer service, please don’t make me have to do the same to this location. Customer service is EVERYTHING when it comes to keeping customers happy. I dont believe in the theory of «The customer is always right» but atleast show some level of professionalism, even if it is just Gamestop.
Other than this one incident, I have had nothing but excellent experiences at this location. Please don’t make this indiscretion a regular occurrence.

The guys who work here are ridiculously nice. Seriously guys you could all get better jobs working somewhere else with your attitudes. It honestly blows me away every time I come there. But it’s just this gamestop — other ones are uptight assholes.
As for the store it’s usually busy — and parking over and that area is soooo bad. They have a decent selection of used games which is what I normally buy here.
bottom line is: if you’re a video game fan and you want to actually have a conversation about the games with the guys who work there and be turned on to new ones you might not have heard — go here.

Pretty decent selection of video games for all consoles.
Expect to get ripped off if you trade anything in though. They sometimes offer deals for select trade-​ins, but they’re usually not worth it. You’d be better off trying eBay, Craigslist, or other places.
One thing I really do like however is when you buy a used game, you have 7 days to try it out. If you don’t like it or beat it, you can just return it. It’s essentially a way to rent games for free, which in this day and age is invaluable. Video game rentals are like $ 8 now at Blockbuster or Hollywood Video and their selection is scarce, meanwhile Gamefly constantly ships out discs that are unreadable and wastes your time and money.