Fox Rent A Car Burbank

I should have checked Unilocal!as well as Orbitz. Ditto, ditto, ditto — NEVER again.

I have had many great experiences with the Fox Rental Car business in Phoenix, so I had no problem booking for a short stay in Burbank. There was no wait at the pickup counter, the guy behind the counter was pleasant and said nothing about me arriving 3 hours later than my reservation time (delayed flight!). The girl who walked me to the car was downright cheerful and already had the damage check done when I walked up, just asked me to verify it. They were clear about the expected charges before having me sign anything. The car was clean, gas tank full, and drop-​off was a cinch. My only complaint is that I prepaid for a tank of gas because Fox’s gas price listed was less than the local average. I only used about an eighth of the tank and they would not refund my prepaid gas charge. That’s on me, I guess… I won’t select that option again! Overall good experience, though!

I really wanted to rent a car here, however when I called customer service no one answered, I was waiting for 10 minutes until someone answered the phone (heard the background noise for 2 seconds) and then they hung up… I then called once again and same thing happened, picked up phone and hung up… This is super unprofessional and this business is not getting none of our money, we wanted 3 cars for my family that is heading to a mini vacation throughout the weekend, going somewhere else now that won’t hang up!!!

I had an appointment at 5am, and there was no one there when I got there, the place was deserted. I tried calling the customer service line for both the company and that specific location and got no answer.
Someone finally showed up at almost 5:30 and she was really nice (her name was Maria), but when I was done with the paperwork and she sent me upstairs to pick up the car, there was no one up there. I waited a while and then went back downstairs to let her know. She said she would try to get a hold of the guy and sent me back up, and he finally showed up but I didn’t get to leave the facility until 6.
I also didn’t get the type of car I asked for (I was told I would get a VW Jetta or similar and I got a Hyundai Sonata — not a big deal but I was counting on getting an economy car since I would be driving quite a bit) and they barely had any cars available at all. But the biggest problem was that neither of the power outlets or the USB port worked, which totally screwed me over when my phone lost power and I needed a GPS because I was driving somewhere unfamiliar with my disabled grandmother.
I told them about these issues when I returned the car, and they gave me the manager’s number to call, but it’s been two days and I still can’t get a hold of him.
I will update this review if I ever get to talk to someone and I receive some kind of reimbursement for all the inconvenience I experienced.
UPDATE: As I said I would, I am updating my review to three stars because the manager finally got back to me and took off the cost of one day’s worth of my reservation total (so I was charged for two days instead of three). The reason I couldn’t reach him for several days was because he was not in. If I had been given an alternate contact that may have caused the issue to be resolved much more quickly, but Jay was very friendly and I appreciate that this was taken care of.
I would also like to add that the Sonata apparently does get better mileage than the Jetta, so the car ended up working out but the main issue was really the power outlets.

I had horrible experience with customer service. Save yourself some trouble and pay an additional dollar or two and go with a more reputable company.

They don’t care about service. No one here at 540am when they claim to open at 5am. And I have a reservation. First and last time I will use. This is an airport location as well. Poor poor service. It’s 547am now. Still no one.
Update: Ive updated to 3 stars because a representative did give me an apology and gave a little compensation. I appreciate the gesture and I hope you can improve on service in the future. Thank you for the consideration.

Never, ever again!!! I usually use Midway when I need a car but the price was better with Fox, so I thought I would give them a try. Guy at desk was fine. Went to get car. So many workers standing around talking about the gatorade brand new that someone threw out in trash as one brought one into office and about other times with new food left and they took it to keep. Sick! Then give me 2 sets of keys for the car and say go over there to stall 3. Um, Midway has car ready and asks if any questions and explains. Get the car and leave. I should have turned around and demanded a clean car. It was filthy inside. I hated even touching the steering wheel after I realized it while sitting at the red light. Everytime I got out, I had to wash my hands because I was grossed out. Only had for 2 days. Second day it was early, the sun was shining on the windshield. I couldn’t see due to the hazy smudge wipes inside when the sun hit it. Luckily the car did work well. Had 25k on it which surprised me. Oh and when I was leaving rental garage, attendant was confused because it had a Fox and Enterprise sticker in the window. When I brought the car back. The guy didn’t even say hi. Checked out car, asked if on same cc and gave me a receipt. I said, you really need to have someone clean this car. It was filthy when I got it. He ignored me. As many people standing around outside in the station they have there, there is plenty of time on their hands to have the cars clean and I mean conpletely cleaned. The outside still had bugs all on it too. There is no reason for a rental car to be filfthy like this. I will NEVER EVER use Fox again. I will also be contacting the corporate office regarding my experience. There is too much competition and companies that would like my business. Filthy cars and bad customer service when I returned this car is unacceptable to me.

Low budget operation. Rude people who don’t care about you or their job. Be sure to read the fine print BEFORE you book… they charge you more than your daily rate if you return it early. (Mine went from $ 33/​day to $ 58/​day for days I don’t use it!) I can understand keeping the daily rate contracted for days I don’t use it but to charge me $ 25/​day (plus taxes) MORE when they get the car back early?
Interior was filthy with stains on seats & smelled like pee!
Bad customer service & highway robbery. Stay away!

The two black employees in the front do not belong there. Awful attitudes, treated us like they were doing us a favor. Customer service skills need to improve. Rented a car for a black friend and she was shocked at both of the black employees domineer. They quoted a price of $ 168, then when dropped off they charged $ 332.
Called twice on hold both times for 32 minutes and 28 minutes. Can not trust this company. Be careful.

If you go to economy booking online to look at cheap rentals and then reserve it they charge you and then fox charges you. I was charged about 270 $ for only 3 days car rental and I went with the cheapest option. Never again. I was not giving the full amount at fox rental they just told me 150 $ not knowing economy booking was also charging me 120 $. Scammers combined

By far the worst customer service I’ve ever had in any country. If you’re trying to call them to rent a car forget about it… you’ll be on the phone for over an hour then somehow you’ll get disconnected then if you call back you’ll be on hold for another hour until the computer just hangs up on you after saying they don’t accept voicemails and you’ve been on hold for too long… yes their rates are much cheaper but good luck actually getting a car. Reserving online is also sketchy, the website wouldn’t work all morning… seriously the service is a disaster with this company

I have rented cars from several companies, I always appreciate their services but for Fox rent a car, it was a nightmare. They made sure I don’t take my deposit back. I was ripped off $ 40 which the manager couldn’t account for. Actually she only explained $ 6 for customer facility use. You are charged for using that facility, this fee is not anywhere explained on your aggrement. I feel dissapointed!!! The manager acted rude after failing to account for the $ 40. I was left hanging and dissapointed. The next customer kept on asking if she was really done with me… this company is horrible!!! I dont recommend it at all.

I am so glad I did not pay attention to the reviews here, the negative ones. I had a WONDERFUL experience. The price was great, the car was great. Why pay $ 75-​$ 100 for a freaking car in Burbank if you don’t have to?
And rating them low like some reviewers because there was a pain in the ass customer in front of you is very unfair.
The trek through Bob Hope to the car rental place is brutal, maybe I missed a shuttle. :)

Wish I could give them 0 stars
Flight was delayed and they went home now I’m stranded at Burbank airport

HORRIBLE, RUDE, and GROSSLY unprofessional car rental! I am disgusted with their service. WARNING: please AVOID this place. I rented a compact car on 11÷6÷15 at 6pm for one day only. My 90yr old grandmother, my mother and I were headed to Madera (North of Fresno). Raymond, the dude where you pick up the vehicle, had me inspect the exterior of the vehicle for 15minutes for scratches yet reluctantly took the car for a wash (so dirty). I insisted. WHen he returned, again, he reluctantly wanted to dry the windows and side (rearview) mirrors. «It’s spot-​free treatment» he said. I insisted: «But I still can’t see safely». He barely blotted a small area on the driver side. That was the beginning of this nightmare.
On our way, passing Bakersfield, I noticed we couldn’t get warm air even though I turned on the heater. By then it was around 12midnight (if you read past news, you will see that there was some sort of accident on the 5N fwy with severe traffic delays.
South of Fresno, an alert red light came on (the cluster). I barely made it to the hotel.
I called Fox as soon as I got the room, spent close to an hour on hold, and then the service department man said he’d write notes so that someone (from the East Coast) could call the next morning. I insisted: «the owners manual says NOT to drive the vehicle or more damages could arise; and now you’re saying I have to drive back to Fresno (cancel my morning plans) to take the vehicle to one of your contract Firestone service??» Well. That’s what I ended up doing at 9am.
Kim, Fox manager over the phone, preferred to send me another vehicle (which would have cost $ 1250 – 1550 on towing alone from Burbank Airport to Fresno), instead of fixing what was broken: two tires, a cracked heating/​cooling tank, replace coolant, and an oil change… a total of $ 283. Thank God the Firestone rep helped her see it was the least expensive and quickest route.
If it wasn’t for Firestone, my plans for that one day rental would have been ruined. WHy? Because the Firestone mechanic drove me back to my hotel which was 15miles away to pick up my mother and grandmother, and continue driving another 3miles to take us to my final destination. He drove 18 miles one way, in his own car, so that our plans wouldn’t get ruined.
Car was not ready until 6pm, the same time I should have returned the rental. I was 4 hours away from Burbank!!! So, I called Fox AGAIN to see if they could accomodate us with a one-​night hotel stay. Nope. They had me on hold for 2hours so that at the end, say «no, sorry».
The best she could do was not charge me for two days car rental.
Upon returning the vehicle to Fox Car Rental in Burbank Bob Hope Airport, they insisted on charging me for the TWO days!!! INCREDIBLE!!!
FIRST, they give me a crappy, unsafe vehicle to drive… then they get all rude because I ask to get it washed, and when problems arise, they didn’t want to make any sort of adjustments to make a customer happy.
I wish I could post pictures of receipts and proof that I am not exagerating at all.
I am complaining to the Better Business Bureau after this post.
HORRIBLE SERVICE, RUDE Kim and Lindsay over the phone. RUDE Ray (the pick up/​drop off guy for being lazy).
TERRIBLE FOX rental to not inspect their vehicles before renting them out.
SHAME ON FOX! SHAME on their managers Kim and Lindsay!!!

Terrible service
Rude people over the phone
Better odds winning tickets on a radio show than getting through to a live person.
Better ask your insurance agent what all is cover and what isn’t covered before making any insurance decisions at the desk.
Knowledge is power

Warning!!! Please don’t even think to call them!
The worst customer service ever!
They charge us double when we arrived, after we been told different price over the phone.
when we ask to speak to a manager, we had to wait like an hour and half and no manager show up.
We end up cancel and asking for a refund.
Tiffany wasn’t helpful at all! she really like to put you on long long holds!
it was on august 18^th, and we still waiting for the refund,
Worst company ever, i wish i can give 0 star!

If you ever call this business, you will never get through the automated prompt, which will keep reminding you ad infinitum that Fox Rent A Car has been caring about customer service since 1989 and that you can email them at Fox Rent A Car dot com (is that an email address?)
The worst customer call service I’ve ever seen anywhere in the world.

Saturday–
So it’s 4am and it turns out I need a car asap to take a day trip. Well I go on Kayak and then get redirected to car rentals dot com and find a full size car under Fox Rental for I say a decent price (22 or 25 for the day).
Made my reservation and I request that I need the car at 5am. So I arrive at the counter with no one, not one soul in site at the burbank rental facility. I get on the Fox Rental customer service phone and a women answers and says what? No one there. They start at 5am. As I am on the phone with her I see this young guy walk right in and I ask him by any chance you work for Fox, it’s early and he just nods, okay, I hang up since I was placed on hold and he immediately helps me out and tells me I can get a charger from a altima for 10 bucks more, I say fine and we go from there, he calls up to tell his coworker that I will be there soon and to have my car ready.
Arrive and another guy is walking towards the booth and I give my paperwork and he says, oh sign here but check if there is any car damage and initial and sign after you check, I walk a few spaces down and I notice water spots all over the car, no picture unfortunately.
Walk back and sign and initial and he hands me my keys and tells me the gate procedures.
Drive up and once checked I take off.
I only rented the car from one whole day, 5am to 5am the next day.
Sunday —
Arrive at 1:40 am to drop off the car and no one on site, that place is empty, no souls just open cars everywhere. Park the car on the Fox return lane and walk around and can’t see anyone, actually saw two other renters returning cars as well but for Payless rentals.
Finally call customer service and get a woman on the line (Shay) and I explain to her what is going on, she tells me return back at 5am, I am tired from driving all day and I just want to go home, I tell her I’m inside the parking lot already and I can’t leave or else the tires will get punched out, security gate is up as well. No guard on duty.
She tells me to leave the keys under the floor mat and she will log me out on my reservation account. Do as she says and I leave.
Miss a call at 5:40 am today (Sunday) and when I check my email around the same tiime I see the final receipt and I thought great I am being billed for an additional hour because they actually logged it in at 5:47am return.
Call customer service at 10:30 am and I tell the lady (Dawnay) that why am I getting charged a hour when I left it 3 hours before contract stated, she tells me I get a 15 dollar charge because I’m leaving it early… I tell her no car rental ever says or charges such a thing, I’m actually losing on the rental, she tells me that other customers are promised a car at a certain time and I am making them wait, I would understand if I brought back the car late but that has nothing to do with a future customer if they can’t have it logged in yet. Mind you she had my rental agreement in front of her (monitor), she starts to argue with me that I won’t be refunded, bad attitude.
I am extremely disappointed on this rental experience but I feel most employees are not on the same page.
Will be calling Fox tomorrow morning to see if I can get a hour charge dropped.
Dirty car and a skidded in the middle dash and I get charged for a dirty upgrade and still get charged for leaving the car early, funny how they don’t mention none if this when renting from them at the counter.
Monday —
Okay, so I am on the phone waiting on a customer service representative and as I pull-​up my account (that final receipt) email I notice that I was actually only billed for one whole day…
My brain was on fart mode yesterday morning after being up for 24 hours then only sleeping 5…
Making this 3 stars because they have actually decent people working there. Was only going to do one star but after all this I am sticking with three.

I’m so frustrated with this company solely because it’s very difficult to get a live person on the phone. And when you finally do, their customer service isn’t the best. I guess they don’t care about customer loyalty or keeping their customers at that!
We reserved a standard class car 2 weeks before or trip to burbank. After reading the reviews, I only expected the worse when we got there. After we arrived at the burbank airport, we had to walk about 8 minutes in the freezing cold to get to the car rental center. Once we’re at the counter, the clerk seemed irritated and unhappy. It was clear he did not want to be there. It’s not a pleasant site especially for the customers who are already in a bad mood after traveling.
They, of course, didn’t have our car which I suppose is normal. He offered us a mid size car for a cheaper rate. We took it. He didn’t take his time to explain the contact agreement he asked us to sign, so I reviewed everything. Once again, we’re walking this time to get our car.
Blue Toyota Corolla was somewhat clean and smelled a little funky. We returned it in the same condition. However, we did find some cost discrepancies on our return receipt compared to our pick up receipt. I’ve emailed them and still waiting to hear back.
Not sure if I’d rent from this place again. Maybe a different company that cares about its customers and cars.