Costco Burbank Tire Center

I love Costco and I love the prices but the tire area at this store is unbelievably bad. Every time I come here even when I’m first in line I have to wait. In fact I’ve been here first in line and had to wait for an employee to show up. They are very understaffed at the front desk and so you end up waiting at least 30 minutes just to talk to anyone. I sat here today waiting for a guy who was on the phone with a customer helping them with an online order while 4 of us stood in line waiting for 15 minutes. Ridiculous! Many other Costco tire centers are run right. This one is just understaffed and poorly managed.

Here at Costco Tire Center you can expect to have your tires shipped from overseas while you wait. At least that’s what I think was happening while I spent half a day waiting for four new tires to be put on the car.
If you want to get new tires put on here, prepare to do some shopping while what I can assume must be one poorly trained monkey chained to a radiator with no power tools does all the work, and maybe buy yourself several books and maybe a bed to help you pass the remainder of the time.
On the phone they implied that no appointment was necessary — it was midday on a week day — and that proved true since other customers who actually had appointments were also forced to leave their homes and make a semi-​permanent move to Costco. I wish I had forwarded my mail…

I arrived right at 7 AM on a Saturday because I couldn’t believe it opened that early. Matt G and Jojo were the most helpful employees ever! They answered all my questions and were quicker than their estimated time. Love that kind of customer service! Thank you!

Three hours to fix a flat tire is ridiculous and makes no sense. have some commonsense people. Takes only 10min and $ 10 dollars to fix a punctured tired.

Hassle free service. I called in advance, the day prior. I was the first person to walk in at 7am on a Friday. The Costco employee stated 45 minutes and was almost accurate, because it was 50 – 60 minutes.
By the way, the came in for a tire rotation. I walked over to McDonald’s ordered my breakfast, got on their WiFi and the time just passed by without a hitch.

Job was done good. Workers not too friendly unless your a hot gal. But hey as long as it is done right who am I to complain.

The Costco Tire center in Burbank is like going to tire heaven. Not only do you get the best price, best tires and best warranty on the tires, it gets even better! You also can shop while they change the tires and the costumer service is superb! Actually the customer is beyond superb, everyone is so helpful and kind it makes me think I’ve entered an alternate happy universe. My only complaint was this Saturday the Costco entrance greeter was rather obnoxious, she demanded I show her my membership card. Lady, if I told you I have one and am entering the doors to shop– why are you rudely trying to stop me from shopping here. SMH! No stars for her!

My review is sort of a 2 – 3. Here is why. Mo is friendly. The interaction below is not Mo… Mo is awesome. However, sometimes he needs help because his line gets pretty long.
My suggestion would be:
1) Work with a sense of urgency (not to be confused with impatience). Maybe the lines won’t stack up so bad, especially since most of the people coming in you didn’t have their tires in stock anyway. (Not Mo)
2) Work on your sales skills and provide some info and options instead of «doing me a favor by letting me buy your tires» attitude. (Not Mo)
3) Don’t tell someone «make it quick» when they ask something after being paid $ 600 and making them wait 4 hours which could have been 3 had you called to tell me my car was ready. (Not Mo either)
I like Costco but I never experienced that type of service before. Maybe it was just an off day or maybe some customer service training needs to be refreshed.
And incidentally, off the subject, in the parking lot watched someone drop their shopping bag and as they turned around to pick it up another shopper literally drove their car over the bag. That parking lot is becoming a war zone…

I love Costco and the fact that they have their own tire center. It makes it so easy to purchase quality tires at a reasonable price. The purchase price also covers rotation and balance. Staff is always friendly.
In years past, it was so difficult to get rotation and balance done in a reasonable time frame, as there were always so many patrons in line when they opened at 9AM. It could take 2 – 3 hours before they would be finished with the work, if you weren’t one of the first in line. Now, they open at 7AM and also take appointments. This makes it more accessible and much easier to have the work done in a timely fashion.
Kudos, Costco!

Needed 4 new tires for my car, and naturally being a Costco member, went to them for reasonable prices.
I can tell you that I really didn’t know how expensive tires can get. I got bids from other tire shops that ran up words of $ 1400 – 1600 for 4 tires with install and alignment.
However, Costco offers all the same name brands as well as installation for a good 10−20% discount.
See them next time you need tires.

Great customer service. There was a line, as expected for a Saturday, so when Mo had to go outside to look at someone else’s tires, he looked at mine as well. He was honest and told me I had some tread yet and could wait on new tires. He also looked and told me what year they were because I didn’t see the numbers and couldn’t remember. He was also honest with another young woman explaining that she was asking for more than she needed with a certain type of tire (though oddly, she did not seem to believe him. I guess if she has money to burn, good for her).
I will definitely go back when I am ready to finally trade the old treads in.

The workers are super nice. The only thing I’m not sure about is how fast for a service really is. I went in when it opened Sunday and still waited over an hour just to have my tires rotated and my car was second in line and there are 4 spaces for a car can be loaded at once.
I’m glad this time they gave me a sticky so I can look when to get my tires rotated again. I was off the last two times and they gave me recommendation if something in the car needed to be checked out… like getting it retorque.
At least it let me go get breakfast and shop a little in Costco while waiting.

The customer service is good!
This place is EXTREMELY BUSY be prepared to wait a long time specially if you are there on the weekends. The reason I give this place 5 stars is the staff and employees were really friendly an polite about the whole situation it makes the wait no so bad, good luck :)

I could not imagine an easier tire replacement.
My hubs had driven my truck to and from work for a week while our other car was in the shop. During that week he hit a curb or something that caused the back tire to bubble up. So needing a new tire and some other stuff I decided to go to Costco. There was no wait so they started my truck almost instantly. They told me it was going to be about an hour until my car was ready. So I grabbed a cart and did some shopping. I took my time knowing i needed to pace myself or I’d be outside waiting in the hotness with groceries that needed refrigeration.
The tire was fixed and it was a hell of a lot cheaper than any other place I called for a quote. in the future I will be purchasing all my tires from here. Hopefully that will be quite some time in the future.

Buy gas, buy tires and go home

There’s nothing I dislike more than having to spend money on car maintenance. I know it’s extremely important, but it’s just so costly and I always have something I would rather spend my money on! haha
Finally, after waiting longer than I should have, I decided to get some new tires on my car. Which is something I really needed. Let’s just say driving in the rain was not fun. After researching different places and getting different quotes, Costco seemed like the way to go.
I got all four new tires which came out to $ 395. Which was amazing because it covered the balancing, disposable fee, labor and of course the tires themselves. The warranty is also amazing. It covers the tires for 5 years or I believe 45,000 miles, which ever comes first. Also it coveres tire rotations!
All in all I was very pleased and have come back a few times for questions, and a couple of other friends who used my membership for tires haha

Very tricky place to review.
On one hand, they never pressured me to buy one brand over another, also, the price was fair. But that is where the compliments end.
I asked them to install the best tire they sold, on my SUV, handed them the $ 1,200 and had to go back 3 times to get the job done, right. (sooo much waiting in line every time)
Then I had to drive to Glendale twice to have the dealership repair the TPMS sensor that Costco broke. (And I had to pay for the repair!!)
Rather than bore you to tears with why I had to keep going back, I will just give them a 2 star review.
Next time I need tires, I will be taking my business back to Western Tire on Victory, in Burbank. That was a 5 star experience.

Hannsel took great care of me. He was able to look up the tire receipt from the license plate of my moms car and refil the nitrogen for free, all of which took 5 minutes from the time I walked in the door. Considering how busy they always are this was amazing. Thanks again!

They didn’t have the tires for my car but I’m giving them 4 stars for their service. Had a flat early in the morning, this Costco was the closest place I could think of so I decided to come here on my spare tire. I got there around 9am, luckily its also the same time they open so there were no wait.
The guy behind the counter asked what I needed, went to check out my car to confirm what tires are needed, and went back inside to check the inventory. Unfortunately they were out of stock in their inventory as well as nearby warehouses. He said he only had the Michelin set, which meant I had to purchase all four tires! He knew that it was going to be ridiculously expensive so he said he can have one of the other brand tires I needed shipped there, but it would take 3 days. We both knew I wasn’t going to wait 3 days either, so he suggested that I check out two tire places around that area. Said that they’re pretty good and might have my tire available. He even gave me directions! That’s what I call great customer service!

After waiting in a long line to get service, (Only one guy working a line of about 8 people!!) and after waiting close to 3 hours to get the tires put on, and after dishing out $ 216 per tire you don’t expect to get on the freeway and have the steering wheel knocking like crazy because they didn’t balance properly!!! No excuse for it at all!
So I try to call them, but I realize they don’t even have their damn phone number listed on the invoice!!! WTF??? Who does that??? What the hell does this mean??? The only number on it was my own! Thanks a lot!
By the way, when I paid for the ties, I had to remind the guy about getting my $ 32 change! I don’t appreciate that either!
And finally, I have a new car which I keep immaculately clean. They left greasy finger prints all over my rims and the tires were also very dirty. And to top it all off they put on these Disco-​ish Bright Green Valve Caps on!!! WTF X 5!