Bob Penrod – State Farm Insurance Agent

I’ve been a loyal customer for almost 10 years. Last June I moved to the OC area and according to them my rate would drop, from LA to OC. I did not see that!
In July I got into a car accident, since then it has been a huge headache to deal with them. The second party who crashed into me running a red light stated in front of two police officers it was his fault, I lost the case. How is that possible??? I was dealing with Arthur at this office… who was no help at all.
Then…State Farm claims I told them in January I was no longer working so they stopped my automatic payment.
Just poor customer service. I now have auto insurance with another company.
Like a good neighbor State Farm is NOT THERE!!!

If I could give this agent 0 stars I would.
The short story is this: I went into his office and paid my bill with cash. Apparently, he holds onto cash before sending it on to State Farm which caused me to get a call warning me that my coverage was about to lapse. I told the person I paid in cash and was holding a receipt. When I complained to Mr. Penrod he ended up yelling at me, essentially telling me I was stupid for not using a credit card (in my mind, cash seems more immediate).
Six months ago I went to another State Farm office requesting that they handle my business. I made a payment there (CC this time) and thought nothing more of it. Until I just get my next bill which shows that Bob Penrod is still my agent.
Asking a few questions I learned that Bob Penrod had blocked the transfer request. I guess he things that an automated system of sending me birthday and holiday cards is the definition of «customer service.» It’s not. He never bothered to call me to ask why I wanted to change offices, he simply blocked my request.
Today I was forced to sign a statement to be faxed to State Farm so that Bob Penrod cannot block my new change request. Part of this is on State Farm: they make it far too difficult to change agents. This is especially galling as payments are for the future period. The fact of the matter is that Bob Penrod is going to get 10% of my payment when I will be moved to another office for this period. It makes no sense.
Yes, Mr. Penrod is friendly when you’re handing him your money, but even sharks tend to have a smile if you view them from the correct angle.

Arthur’s the best. Never failed to answer my inquiries. Prompt with much needed information.

These guys are great. Excellent customer service whenever I had to add/​drop a vehicle or have new insurance cards sent to me.

It has always been a pleasure to deal with Bob Penrod Insurance. Laura Angel is an angel! She’s always very responsive and ensures the policy they write meets my overall needs very well. I highly recommend them. All the staff are very professional and knowledgeable.

This office is very knowledgable, professional, reliable and treat you with respect. I feel like they are always looking out for MY BEST INTEREST at heart and not just another file on their desk. Arthur, Laura & Stephanie always have a smile. I had a car accident and was very concerned but The Penrod Agency was more than willing to answer all of my questions and concerns. I left their office clearly understanding what exactly my policy consist of and what I would be expecting. I feel very welcomed everytime I go into their office to make my payments… I would strongly recommend this office to any residents from Burbank or surrounding cities… Like Good Neighbors

I have had Bob and his office for my home, auto insurance for over 10 yrs and it is effortless dealing with him and his staff. Always helpful and go the extra mile (this is rare today) to help…

Bob Penrod and his professional staff are a pleasure to work with. I’m very very pleased with the excellent service and concern shown me, whether by Bob or his great staff — Arthur, Laura and Stephanie — whenever I need a quote, or have concern of any kind. Professional and knowledgeable in every way! The office is great and there’s always something to take away as a little gift or treat to thank me for my loyalty.
Bob himself is always available and in fact has spent several hours with me even on a Saturday, when I’ve requested a review of my current coverage. Always insightful and wise without over-​selling product is what makes me loyal and happy. I’ve often recommended Bob Penrod’s office with confidence and enthusiasm to any friend or colleague needing insurance coverage.
Professional Service with a lovely smile to boot can’t be beat!