Big 5 Sporting Goods

As the big box sporting goods stores sadly begin to permanently close their doors (Sport Chalet, Sport Authority). this chain/​location is reliably remaining open. Going into the store is a bit overwhelming because the store is filled with a lot of stock. with different departments very close to each other. It’s a bit of a maze. but pretty much everything is there.
My only issue was the wait at the cashier. The one cashier that was open was busy with a customer that needed multiple transactions. It took a few minutes for a backup to open. The queue of 3 quickly became 6. But once a backup cashier opened, the line went by and transaction completed.
I was asked a few times while I was there if I needed any assistance. I appreciate that the employees are so attentive. I really hope this store doesn’t fall like the other chains. I grew up knowing Big 5 as the only sporting goods store I needed.

I came in for my son he wanted to shop around. Then a few minutes later my three year old told me she had to use the restroom. We ask a worker named gio and he said no we don’t have a restroom. My daughter was about to pee on her self. This made my shopping experience very stressful. Then my older son ask a women worker with red hair for the restroom and she said yes right this way. When we where going around the store getting ready to leave the guy comes up to us and says try Burger King. He was a jerk. This store does not carry a lot of things.

Ugh this place is over packed for such a small store. The shoe sale tables are an eye sore and never leave. It’s impossible to actually find someone who wants to help you in the store. With the exception of the shoe department. those guys hustle hard.
One dressing room that is locked. You have to find that elusive sales person «working“the floor. It’s just odd. Best bet is to wear spandex and try on in the aisle ways. Or just buy and try on at home, then return what doesn’t fit.
Cane in to buy a fishing pole for a gift for my husband. I know nothing about fishing. After finding a salesman, he proceeded to ask me questions I had no idea how to answer. I’m like… We are going to Bad Lake near mammoth. I presume there may be bass. And trout. That’s about all I can give you. Can’t you recommend a pole for that? Oh he went on and on, it friends in size of fish, type of fish, bottom, top, temperatures, aarrggghhh. When I was a kid we bought the $ 20 pole&reel and it worked. Why can’t there be a basic functioning pole for adults? Gave up… made a coupon for him. Bought fishing licenses. And came back and he picked one, I think it was called THE STICK. Came complete. Grabbed some hooks and if we went on our adventure.
The check out line is always crazy. Behind the counter is always a mess. This place is great for those basic last minute sport needs and camping supplies. They also have a gun shop and fishing section. It has a little of a lot of things.
Parking is ample. That’s always a sale. People aren’t the friendliest there, nor helpful, but if you know what you want and can just pop in and out, it won’t be too painful of an experience.
Of course we’ll be back. We’ll hate and bitch about it because no-​one seems to care much about the appearance or service of this place, But the reality is, they have what we need when we need it most of the time and it’s close to home. Period

Paid for a rifle that was on sale today, quick process, 25 minutes. At first when I asked to purchase the gun, the manager who helped me seemed a bit annoyed. However he was pretty helpful, made the process easy and gave me good advice on the gun.
Went in to pick up my gun, they were busy but I was in and out in 10 minutes. Manager was helpful, their ammo variety/​price is also pretty competitive with other gun shops in the area.
I could see myself purchasing another rifle from here and I will definitely keep buying ammo from here.

#big5 #burbank, great, smaller chain sports store that carries some niche stuff I could not find at the other local larger chain stores

I went Saturday morning I needed to exchange a BBQ grill I bought the night before at another big five. I found a better one for the same price after I got home, my luck the store I had originally purchased the grill from didn’t have any in stock. So as soon I walked in to the store the girl at the register was very polite. Said good morning with a smile. She called her manager for the exchange. Really tall not to happy to help older gentleman. They only had one register open and I was not the only one exchanging or retuning items. The line got real big really fast. The young girl was trying hard to move the line along but was in need of help. The manager finally decided to help. He was not happy doing his job. It was noticeable on his face and tone of voice. I’m glad my trip to this store was to exchange an item and I don’t have to go back again.
I feel bad for the staff that needs a job and had to put up with that manager. Hopefully he was just having a bad day…

Went in to buy a shotgun and maybe another gun. Bryan behind the firearm counter looks and acts like he hates his job. Disinterested, detached and stone faced.
On another note, the store is so cramped it looks like an episode of hoarders. The customer service sucks and is slow. Why would I drop close to a grand on two guns in this place? I’m out.

I went in to this messy, cramped store to look for a small item. The whole time I was there, wandering around and around looking for the item, not one of 5 employees ever came up to me to ask me if I needed assistance. They certainly were busy though, the whole time I was there – talking and laughing with each other. I noticed they never looked at any of the other customers either or asked any of them if they needed help either. I just walked out.

Wow horrible customer service! We went looking to buy a bike today and had a few questions. There was a man out front dressed up so I’m assuming the manager and he was the worst! We were asking questions about the bikes they had displayed out front and he would answer my question in the most unfriendly manner like I was bothering him and then he would just walk away from us even though we were still talking… Then he started putting everything away so maybe they were trying to close early but it was so rude. We were clearly interested and if he had been friendly and helped us I would of bought the bike and a helmet but clearly he wanted no sale and to go home. Will not be going back there that’s for sure!

I stood there in line to pay. A guy was in front of me making a purchase, I thought to myself, since I’m buying just some tennis balls, this’ll be fast and since I have a game to go to, was sort of in a hurry. The girl cashier was talking to the guy in front of me, they obviously know each other. So they’ve been chatting and yapping about whatever, taking their time, completely ignoring me standing there. There’s this other guy behind the counter as well, doing nothing, saying nothing and seeing there’s another available register, how about ringing me up, since obviously these two in front of me, talking about moonshine, don’t seem to realize that I wanted to pay for my freaking tennis balls! I was about to say something, but counted to 10 instead, slooowly. Breathe in, breathe out…
They’re still at it!!! What are they talking about now?
Never mind, I just walked out — I’ll go buy my balls somewhere else.

The customer service here is the ABSOLUTE WORST.
I went in here a couple weeks ago looking for «turf cleats» or «indoor soccer shoes,» and nobody was helpful at all. We searched ourselves, and then finally someone helped us. And directed us to REGULAR cleats. When I explained what I was looking for, she said ‘hold on,’ and went back in the back & got kids indoor cleats, which is fine, I have small feet. But when I said, ‘so this is what I need?’ the girl said ‘i don’t know, i guess.’ And so I tried them on, asked if she had a different size, and then she took the ones out of my hands and put them back. When I said ‘oh, can I have those back?’ she said ‘oh you handed them to me, so I didn’t think you wanted them.’ When, in fact, she GRABBED THEM OUT OF MY HANDS.
Anyway, since she wasn’t sure that this was what I needed, despite my googling, my fiancé and I looked around the store, where I saw two managers (they appeared to be managers, as they had keys around their necks) unloading merchandise. I purposefully made a bit of a show of looking for the «cleats» (Hmmm… I don’t think they have them, I don’ think these are them, do you see them? Huh. I guess I’ll just have to go to Sports Authority, maybe they’ll know what they are…). I did this in the hopes that as managers, and as customer service representatives, they would try to help me. But, alas, that is not what happened. No, what happened is this: they completely ignored me and my fiancé.
AND THEN, as we were leaving, the heavy-​set latina manager with curly hair went up to the cash register and made a face to the cashier, and followed me with her eyes. I KNOW THIS LOOK, as I do it to my mom/​etc. when I want that person to LOOK AT SOMETHING. Basically, not only did the manager NOT HELP ME, she also got the attention of her coworker to talk about me in a negative fashion. The cashier looked up at me through the exit, and looked back at the manager and said ‘what?’ Way to be subtle, manager. It was KIND of ridiculous, and incredibly rude. Wait until I’m out of the store.
Long story short – don’t shop here. They have terrible service. Do yourself a favor and head on down to Sports Authority where someone might actually be able to help you. And, at the very least, you won’t be insulted by a manager.

hopeful at the sight of some reasonably-​priced bicycles displayed outside the front door. let down by the usual poor customer service and spotty inventory inside.
nobody knows anything or where it is, like a simple fanny pack. first guy passed me off to a second guy, supposedly a manager, whose only solution was to try and give me a hard sell on a strip of stretchy nylon that he insisted would hold a wallet and set of keys as i demonstrated to him that it was not possible. he then explained how i could just leave the wallet behind and take whatever cards i needed along with my keys and then went into some bs about using one of these things to carry $ 6000 in cash on a trip to nyc and his wife didn’t like him taking so much money out of the accounts, bla bla bla. i should get a job managing a big 5 if it lets me trip off to the big apple with six large in a $ 15 nylon sock.
typical big 5, they either have it or they don’t.

Always packed to the gills with merchandise, I find Big 5 trying to do too much in such a small space. It’s like walking into a hoarder’s house with something squeezed into every nook and cranny. That’s true at this location as well as my «local» store in Thousand Oaks. Big 5 does have quite a selection, but rarely do I find what I need. What’s up with that?
Aisles are cramped, but prices are good if you do actually find what you’re looking for.
I have to admit that I enjoy shopping the bigger, roomier Sports Authorities or Dick’s when given the choice. Perhaps a little more pricey, but certainly more comfortable.

I’m not a big fan of Big 5 stores but they were having a huge sale so I went to get what I needed. They were nice but the cashier was a little unexperienced. Luckily the manager was right behind her and was able to help me get what I needed and be on my way. If you have to use the bathroom you have to go through their employee area passed a lot of merchandise and into a one stall bathroom that has no toilet paper, no seat covers and barely enough paper towels to dry your hands. Did I mention, no soap?!

As mentioned before customer service needs a lot of work but they seem to have most of the fishing and camping essentials that i need so i come here often.

I have noticed that there were no greetings at all when I visited several Big 5’s including this one. Somehow I guess this is not part of their customer service training to their employees? I have no clue on that. Staff members are ok if you approach them and ask them questions. The one guy in the back by the shoes section was actually quite friendly and was willing to offer help to me. With that, I gave him 5 stars individually.
At the front cashier’s counter, I felt like I was at Ross or TJ MAXX type of situation. You will just have to wait until you are being served. How long do you have to wait for them to respond? Unknown. For my case, I was standing there for at least a minute or two before a young lady who would offer help so I can pay and get going.
So I have to only give a 3-​star review for my overall experience there.

The Kids soccer season is on it’s way and this is where I go to get their Material from. This particular location is very close to my which makes it very easy to get in and out. They have a very large private parking lot with lot’s of space. This particular location dose a lot of sales since it’s so close to other businesses therefore you get a better deal for your money.
Most of the time they carry all the seasonal material, from Winter to fall. As far as I remember the same staff has been working here for years, and they are well trained and friendly. If you are an outdoor kind a person who likes to go to range, they have the best price on pallet rifles.
The only negative would be that they don’t open till 10am and a early bird like me can’t take advantage of beating the line.

Terrible customer service. Product I bought I the store failed after two months. Shift manager refused to exchange it, citing their corporate return policy. Never mind that I wasn’t returning the product, and the manufacturer told me to take it back for an exchange.
Do business with more reputable companies, dare I say it, like Walmart.
There are obvious reasons why this store has such horrendously low ratings.

I walked in and went straight to the gun counter to ask about some ammo I saw on sale… After waoting about 10 minutes with another guy we mutually decided that asking the cashier for help was a good idea. She called someone to the gun counter and about 10 minutes later a manager slowly made his way over. As I was asking about the ammo I was getting answers from the manager like he wanted nothing to do with me and as if I was a disgusting person for owning weapons…
I was VERY turned off by his attitude and after waiting that long to buy ammo I would rather pay an extra $ 1 a box than be treated like that!
I’m just gonna stay away from Big 5 all together and buy my ammo online from now on like I usually do. Buy my Sporting goods froms Dicks and buy my Shoes from a shoe store. No need to spend money in a store that doesn’t appreciate the customers who keep them in business!
Sorry i’m venting, i’m getting more angry as I write!

Wow, I did not expect to see such terrible reviews!
I’ve lived in Burbank my whole life, shopped here a million times, and have never had a bad experience.
I usually come here for camping supplies, tent, lantern, batteries, sleeping bags… etc. When its pool season for floaties and I Winter for snow gear.
The staff is always helpful and friendly. I always find what I need as well.
Don’t expect a giant selection of anything though because the store is small.
If you want a large selection of items trek it out to Bass Pro Shop.