BEST WESTERN Inn & Suites – Midway Airport

Awful experience. Two days before Christmas, the front desk forgot my request for a 6:00 a.m. wakeup call, so a last minute change to a later flight cost me an additional $ 400. Nothing but an apology from the front desk, although the morning desk person did admit there was no wake up call noted. Called corporate office the next morning, no response. The local manager did call back three days later and rather than offering even a partial refund or credit, basically said «tough ****.»

Pros:
Clean bathroom
Updated look
Free toiletries
Free Wifi
Cons:
Super thin bedding
Loud traffic outside
Horrible heater (are we even supposed to use that horrific sounding device?)
Horrible breakfast (sugary cereals, donuts from a box)
It was good in terms of cleanliness but it was so loud in the room due to traffic and the horrific heater that I couldn’t sleep. And I was also very disappointed at what they called their complementary «breakfast.»

This is probably the worse hotel I’ve stayed at. When you walk in it’s like walking into a hot steam room that doesn’t smell to great. The rooms are outdated and look horrible. It’s seems like no one who works there takes much pride in their work. It was hard to tell the difference from the staff and the guest. The closest to good service we got was housekeeping and still there were flaws. The towels were just thrown on the shelf and extremely hard. The ice machines were broken, first the one on our floor, and we had to go to the lobby. By the end of our stay even that one was broken. The Wi-​fi was useless. It barely ever worked. We asked for a fridge and microwave and YUCK! The microwave had nasty dirty napkins in it. So gross.

Went out to dinner the first night, came back & they had removed the fridge & microwave from our room. Finally got the front desk to replace them. Got the jacuzzi suite, but the jacuzzi had buttons missing & we were afraid to use it. Tile missing on the wall, only 1 trash can in entire room. Breakfast was cold & not much variety. Can hear the other guests through the walls. Won’t stay here again.

I had some problems with booking this hotel through a different website. The staff and management were very helpful and took care of my problems to my satisfaction. I appreciate that type of customer service.

Price is good, but there’s a reason. Book with caution.
I have a feeling based on the clientele I have seen at this property (multiple stays) that perhaps more «locals» use the property than travelers and therefore don’t respect the property very well.

I stayed here this past Tuesday night. Finding a decent place at an affordable price by the airport was hard. I found This place on Travelocity. I saw it was priced at 80.99 per night. I was already outside so I just walked in and asked if she would just honor that price. She said the best she could do was 89.00. I said I am confused as me booking with Travelocity will charge you a fee for the booking.
(I assume its 10% the hotel must pay for the reservation!)
She said I was wrong and in fact Travelocity pays them money for the reservation.
So I was forced to go out side and make reservation on my phone. I went back in and checked in under the cheaper rate with my new reservation.
I didn’t See any issues at this hotel with security but with all the cameras and seeing a police vehicle circle the lot on 2 occasions made me wounded what’s going on here. However I saw nothing to be concerned however.
There is a nice pool and hot tub inside here. The pool is cold and hot tub not bad. The water was not so clean on hot tub
The room was in pretty good condition and mattress comfy.
I did hear a conversation between front desk guy in afternoon. It appears there was an issue with collecting a deposit for incidentals. Not sure why hotel even needs this. Who uses the phones anyways. There is no food to buy or movies. So it appears to be a scam to get your cc info.
This is not isolated to this hotel. Every hotel asks for this. However I have not used a phone in a hotel in 10 years. Time to turn those phones off and just hook of front desk only

I would not recommend this to anyone who has ever been in a decent hotel. The room was dirty-​the comforter had a huge hole in it and none of the linens looked as though they’d been changed. There was only one towel in the bathroom, even though the room had two double beds, which would imply more than one person was in the room. The toiletries available were minimal and the complimentary breakfast was even more scarce. The only positive thing about my stay was the staff at the desk was friendly. The rooms are definitely not worth the price.

Clean, comfortable rooms, but the details were all sub par. The free breakfast was just OK. The outside trash was over flowing the first day and a half we were there. There was no TV channel guide in the room. The TV did not get ABC or NBC. There was a cigarette smoke odor in the public areas. Even though we reminded the staff every morning that we had an three occupants in our room they never left us enough linens. Their printer did not work so we could not print our boarding pass.
A tolerable hotel, but I’d look elsewhere.

I would highly recommend this hotel. The staff was very friendly and accommodating. The hotel was very clean. My room was very spacious and the bathroom was very clean. I asked for additional bath towels and was given more no questions asked.
I had the chance to use the pool and hot tub. I really enjoyed the pool and hot tub.
I enjoyed the breakfast and there was a variety for everyone! Def will be going back to this Best Western!

The front desk staff is very pleasant and helpful. Theresa was great and recommended good places to eat and directed us on how to get to a few of them. She was friendly and accommodating with some requests that we had.
I am giving the hotel a 4 because although the room was clean, it was a little weird that there were always housekeeping carts in the hallways. Such a small thing to complain about, though. Oh, and the wifi is really bad… but hey, it was free.
The continental breakfast was good and consisted of real food instead of bear claws or pastries like other places. The pool and hot tub areas were clean and had towels available in the pool area, which was nice.
They also have a military discount, which was great for us.

The reason I am giving this 2 stars is due to the staff being kind enough in finding another room.
One star for the hotel itself. Appearantly this hotel is a smoking hotel, even though they advertise it as a nonsmoking hotel.
The moment we walked in the lobby you can smell the cigarrette smoke. Then we go to the hotel room to find the window was cracked open. The only reason the window was cracked open was to air it out. Walked into the washroom and it seemed as someone just was in there smoking. We called to the front desk and they were able to find another room for us and upgraded us to a bigger room.
I would not recommend this hotel and thankfully it was only for one night.

First off I did not intend to give this hotel even one star. This was the worst hotel stay I have ever experienced. The first night here the traffic noise was so bad I did not sleep. The room I moved to the next day did not have a shower curtain and I had to ask the cleaning staff who did not speak English if it was ok to take the one from my first room. I had to do that myself. Later that night there was a wedding party staying in the room next door that started their celebration at 1AM. It took four phone calls and a threat to call 911 to get the front desk to respond. This went on until 2:30AM. Finally it ended not because the front desk interceded but because the partiers went home. Even at almost 4AM there were still residual participants outside the lobby that I could hear from my room. (this as in view of the front desk) I will never, ever stay at a Best Western Hotel in my lifetime. My children and their offspring will never stay at a Best Western Hotel. I will advise every freind and person I know to avoid staying at a Best Western hotel. Yes, it was the lowest price room in the area and now I know why. Yeah, I am pissed off! Two nights with no sleep ruined my time off from
work.
08÷18÷12 PS:
To top things off after I returned home I received an e-​mail from the hotel advising me that I was going to have $ 120 billed to my credit card for not showing up for my reservation. Well, that explains everything! The reason a received such poor service from this establishment was because I was invisible. They simply did not know I was there for 4 nights! My experience went from HORRIBLE to COMICAL. I think I will carefully check my next credit card statement.

First the place was cleaned, and if fact the two maids I dealt with were extremely nice and helpful.
And the basics worked.
But outside of that there is no much kindness one can say about this place.
First of all at 4:00 or so every morning, or each morning we were there, somebody honks right outside the entrance, radio blaring, multiple cars, etc.
Then when you fall back to sleep they’ll knock on your door. In our case it was for a tub running over. Only we were sleeping, not running water. And maybe that could be forgiven, but the front desk person who came up (why didn’t they call?) was belligerent, mean, and just nasty. Nice way to wake up from a 10 minute sleep. So after getting in at 2 AM the hotel allowed us to get about 90 minuets of sleep between interruptions before 5:00. And then the morning noises come.
This isn’t the place to stay if sleep is a goal.
In the morning when I went to complain about the nasty worker who work us up, I just a nasty front desk person who didn’t care. Customer service with a smile isn’t something to expect here.
The bed had no blanket. The toilet paper wasn’t suited for a county jail. The nobs were torn off of almost everything. The facial tissue was just thrown about on the sink. The coffee made you wish you have Folgers, and the coffee maker didn’t work very well anyway so I went downstairs to breakfast which was nasty food and there was no coffee cups which ended with another rude encounter with staff.
For the price we paid we didn’t expect the Ritz, but there are far cheaper places in the area that have all these basic things working. And toilet paper that doesn’t make me bleed.
If the choice was between staying in my car or here, it would depend on how cold the night was.

While my experience of this hotel didn’t start off well at all. I must say Management is not very helpful at all and that’s where this review comes from.
Management is rude, won’t wait to find out your side of the story and realize that the room that was trashed was not you or anyone you were associated with fault. You were in the other room and never entered the other room that was «messy» so the reason it was trashed is beyond you and since you didn’t rent it you are not to be held responsible for it.
The front desk clerk was very helpful… I wish I had gotten his name. He was very nice, patient and as mentioned rather helpful. But his boss was not and she was dare I say a beotch!
I dare you to try and bill me for a room I didn’t stay in, with people I don’t know and untold damages that I did not do! Also the next time you decide to verbally abuse someone try not to do it in your lobby where your camera is recording!
XOXO Thanks so much!