Beauty Kiss Floor & Window Covering

We ordered plantation shutters from Beauty Kiss, in mid-​December. Our contact was Mike Maloney, who kept us advised of the dates for measuring our window, through installation. The finished product is beautiful and has transformed our living room. Needless to say we are very happy we found Beauty Kiss in Burbank!

Fast forward one year, and I’m ready to finish the last of my floors. I dial up Costco, connect with Beauty Kiss again, and was looking forward to a smooth process.
Not so fast.
My original representative, Robert, had quit. They sent Mike. Mike did not want to chat or discuss the floors. He did not bring samples like Robert did. He just measured and left. «I’ll call you tomorrow with an estimate», he says.
He never called.
I call BK a few days later. Left a message.
He never called back.
I wrote an email to BK. Rich responded that he’ll have Mike call me. Mike called! He quoted $ 3600 for my job. OK. A little high considering it was just for my living room and two broom closets. I asked if he would send me an itemized estimate. He said he’d email it to me the next day.
He never emailed.
I had to go through Rich again. Rich was pretty prompt and I got something from Mike alright. It was a few sentences explaining that materials were $ 1600, labor was $ 1000, and thus the estimate was $ 3600. Note: yes I know the math here doesn’t add up.
Unilocalers, there are several red flags going on here. First, if you’re having trouble communicating with any contractor this early in the game, when you’re only speaking to sales reps, STOP! Do you think it’s going to get easier once you’ve signed up for floors? Trust me, no.
Second, Mike didn’t know what an itemized estimate was and sent me wrong numbers. You had one job to do, Mike. I’m sorry. BIG red flags!
I emailed Rich again and said this estimate made no sense. Rich was apologetic. Said I didn’t have to deal with Mike anymore and he’d personally follow up.
I got a second «itemized» estimate the next day. It was broken down a bit more, I guess. Kind of convenient that the numbers rounded up so perfectly to $ 2000 labor and $ 1600 materials. Including tax. So fishy.
This is the worst part: they left out square footage. I made one final call to ask what square footage the estimate was based on. They said 396 sq ft. Unilocalers, my living room and closets are barely 300 sq ft, and that includes excess. This is based on other estimates I’ve gotten.
What you have here is a scam. $ 3600 for less than 300 sq ft of shitty laminate. Rip. Off. Beauty Kiss, what on earth happened? You were so great last year, why so shady?

We were given the brush off by the «highly rated» guys across the street, so stopped in here to see what they had. They were extremely helpful and friendly and we found exactly what we needed that very day. From now on, we will go to Beauty Kiss for our flooring needs and recommend them to friends.

Was really tired of creaking noises in my room and hallway when someone would walk in middle night. I love hardwood, but NOT in the bedrooms. We decided rather than carpet entire floor we’d measure and buy carpet rugs to cover most of bedroom and a 20ft runner.
My mom said to see Richard and get this rolling. Richard had a big selection of carpet in stock. We chose our carpet. He bound it and delivered it with padding with-​in a week. Now I sleep like a baby!
Great job Beauty Kiss!

Found them via Costco. They were very helpful and patient with the selection of carpets. I liked that the price was all inclusive (i.e. moving furniture, carpet haul away, etc.) Mike the sales rep is a really great guy and a pleasure to work with. When he came to give the estimate he said we had a very high quality pad and suggested we keep that and just order the carpet, thus saving us several hundred dollars.
Great local family run operation in Burbank with friendly office staff as well. They treat you right. It’s no wonder Costco gave them the contract.

I had an awesome experience with Beauty-​Kiss. A co-​worker recommended them after they did the floors for her condo, so I already had an idea that this was an honest and reputable company.
Everyone was completely professional. Mike is a great salesman who met with me in the showroom and then later came to my place to measure and finalize the details.
Then, when the crew showed up they were very nice, hard-​working guys who took their time to make every inch of the job look great. I couldn’t be happier with the wood floors I have now.
I highly recommend this company. Beauty-​Kiss is the real deal.

Prompt, professional service! Very pleased with all the flooring!

I am an apartment manager and I have met both Richard and Richard Jr both very nice, polite and informative when they came to do the measurements in our units. I al very pleased with their work and always get complements when prospective tenants come in to view the units.

Beauty-​Kiss did an excellent job installing both laminate wood flooring and tile in my new condo. The only reason I’m not giving a four-​star rating is because the installers/​contractors that came out to do the work were late by a ½−1 hour all three days of the job, and they didn’t take into account the delicate sensibilities of my HOA president that lives three doors down from me when they were cutting tile and laminate planks in and around my unit. But I can’t speak highly enough of the point man/​Interior coordinator of the whole project, Mike Maloney, who from the time I walked into his showroom to when he personally showed up to oversee the completion of the work being done in my new home has been nothing less than professional in all things and really cool as well. Mike even went the extra mile to make two follow-​up calls to make sure the work done by Beauty-​Kiss was up their high standard of excellence, which it was. I highly recommend this company and especially Mike Maloney.

I’ve lived in my townhouse for almost 15 years and always hated the gross nasty carpet that came with it, so I finally decided to bite the bullet and do something about it. After checking out numerous companies (including the big ones like Empire-​yuck) I decided on Beauty Kiss. It’s family owned, the installers are employees and not sub-​contractors, they had a great selection and no hard sell or hidden fees. When installation day came and I had moved stuff off the floor, etc, (my place is fully furnished) I was told there was a mix up and my carpet would not be available for about 2 more weeks. I was not pleased — HOWEVER, within a half hour they called to tell me they had the same color but in a much more expensive style AND they would not charge me for the upgrade. Wow! They kept on schedule, Gustavo the installer and his crew worked their buns off, moved my furniture, put everything back in its place, AND cleaned up EVERYTHING! Richie, our salesperson, even called a few days later to see if I was happy. There was just a small imperfection that I told him about — he sent the installers back out the next day and they fixed it at no charge. From start to finish these guys rocked my world. Check these guys out — if you are on the fence about who to choose do not be worried — if you choose Beauty Kiss you will not be disappointed. It’s a big investment and I did my homework but you still never know. I’m thrilled with them from start to finish. My place looks AMAZING and the carpet is top notch. If I could marry my new carpet I would, it’s that great! I’m thrilled to be able to give them this great review and I hope whoever reads this takes my advice and goes with Beauty Kiss!