Sam’s Club Members Only

Worst customer service I have ever encountered. Donna in customer service should be fired. Been standing in line for 25 minutes and have heard her treat every patron like absolute crap. This can’t be okay. It was so bad that the customers in front of me started talking to me about how rude she was being. Customer service should be your number one priority. Please don’t let her talk nasty to your customers.

WORST EXPERIENCE EVER!!! My parents were on their way home to San Francisco today, when they noticed the tire on their car had a serious leak. They went to Sam’s club in Bullhead City, AZ to see if they could find a replacement tire. They are not members of Sam’s club, but my husband and I are. When my father explained the situation to the tire department he was told, «if you’re not a member, we can’t help you» My father called my husband in Scottsdale, AZ. My husband asked to speak by phone to a manager. My husband asked the woman at the desk if he could speak to a manager, the woman rudely and LOUDLY that she was the manager and wasn’t going to speak to anyone on the phone, not even a member requesting to speak to her. Strangely, she didn’t have a «Manager» title on her badge. He asked her if she could refer him to another tire center in Bullhead City. She told him «no I’m not going to refer you to anyone»
So my father and my member husband were turned away. My father went outside to the tire center and explained that he needed to fill his tire with air to be able to drive around the city to find help. He was ignored, he asked another employee and was ignored. The other tire center employees just looked at their watches, waiting to go in their breaks I assume, and continued to ignore my father. My father needed some help as his foot was injured so that he could barely walk on it. Oh, and did I mention that my Parents are 80 years old!
He made his way to a gas/​service station to seek help there. An unbelievably kind man helped my parents not only unload all of their luggage to get to the spare tire, he out
out the spare on the car for him. He then called around to locate the tire my father needed, he said he would drive to Las Vegas tonight to pick it up. This wonderful man told my father that he’d have the tire for him by the morning, be open at 7:00 am, to come by in the morning and he would mount the new tire for him. Oh, and I should mention again, my parents are 80 years old and were on their way home to San Francisco.
Now that I know exactly how bad the service and quality of help is at the Sam’s in Bullhead City, I am going to do everything I can to find out exactly who these rude, cruel employees are, chase them down and get them fired.
I felt it was important to let the people know in Laughlin/​Bullhead City that if you need help WITH ANYTHING, DONT GO TO SAM’S CLUB. And if you’re elderly forget it… they’ll leave you stranded with no help at all, ignore you completely and probably drive by you laying dead on the side of Highway 95. What a disgusting group of human beings.

Very pleased with the service I received from Lynette at the Paige. My husband and I witnessed a number of unpleasant customers being rude to these employees. High five for their professional attitudes.

I love being a Sam’s Club member here. Gas is pretty cheap, very very clean store. Friendly workers up front as well. We really like their food for snacks, lunch, etc… $ 2 for 2 slices of pizza & there hotdogs, etc. are so good. GREAT SHOPPING — need to have more river toys there! But for the most part — we gas up there all the time and visit every time were in BHC.

I’ve been a loyal Costco member for 10+ years so I’ve never had a reason to get a Sam’s card. However, in this area of AZ, Sam’s was my only option. We had originally gotten a one day pass to buy a TV but ended up with a whole bunch of other items including 10 life vests (long story of why we needed 10).
After we got home, we found some life vests so I just figured I could return the few extras I didn’t need. Well, with a one day pass, because it expires after a day, they do not take returns on expired memberships. Apparently it was on the business size card they give you but the Sam’s worker didn’t bother to mentioning it to us.
I had to buy a membership for $ 45 in order to get a refund on the vests. I get it, my bad for not reading to card.
Their service is no where near their competitors. Their return line is very slow, the checkers are very inefficient (they scan one item at a time even when you buy 10x of the same thing) and they also pack the cart. If you have a basic membership they try to sell you an upgrade at the register.
What they do have going for them is a wide selection of everything, hence the three stars.

My roommate has a Sam’s club membership, so I often eat or shop with him there. Today my printer goes kaput, so I save my files as pictures, thinking I’ll just quickly run to Sam’s and print them out. Since their outdoor sign does not specify a closing time for the photo dept (only states that pharmacy, optical & auto close earlier than store), I assumed the closing time for photos would be 8:30pm – when the store closes.
I walk up to the self serve photo kiosk, and was immediately greeted with, «what can I help you with?» I showed her my flash drive and said I will be printing out photos. It was only then that she says, «I am about to shut down.» Odd that they shut down at 5:40pm. I did not see that posted anywhere. I also found it odd that there was another (dare I mention that they were white?) couple doing their thing on the other self-​serve photo print kiosk.
I had no other business in Sam’s today, so I just left. As I sat in the car, I thought… lemme just double check. I called the store (its now about 5:45pm) and ask what time the photo department closes. The lady who answered says, «just like the store, it closes at 8:30.»
Ok, now I’m starting to take things personal. I ask for the name of the lady working the photo dept at this moment. She asks me why I need to know and I briefly explained that I was refused service only after she wanted to know what kind of help I needed. I told the receptionist that I planned on calling corporate because if it wasn’t a personal issue, why didn’t the lady just walk up to me and tell me «We’re closed now» in the first place. She just says, «…about to shut down», which doesn’t correspond to the sign posted outside the store, nor the receptionist’s answer regarding photo hours.
The receptionist then tells me to please hold, and she will call a manager. Jill, the supposed manager, then gets on the phone. I tell her that I find it a bit offensive that her photo lady (Rebecca, as I later find out) first asks me what I need, then decides she doesn’t want to help me. I also explain that I called to verify the photo department availability AFTER being refused service just minutes ago. She claims that the photo dept will be closing at 5pm every day this week, and it was her fault for not informing the operator/​receptionist. Jill then tells me I can come back in and she will comp me the pictures. Oh really? If you’re going to be closing at 5pm every day this week why did Rebecca claim to be «about to shut down» at 45 mins past 5? Why was there another couple helping themselves at the other self-​serve kiosk without anyone rushing them out of there? Why was I first asked what I needed when I was just going to be refused service anyway? If Jill was willing to help me with my photos when I called at almost 6pm, why didn’t Rebecca just say, «let me call a manager to help you because I’m about to clock out… or about to take lunch…(or whatever the case is)»?
Anyway, Sam’s gets two stars because every staff member I’ve dealt with besides Rebecca is not racist. Rebecca needs to take note from all the door greeters/​verifiers, membership desk folk, customer service/​refund staff, deli & food preppers & even Jill. I feel Jill did everything she could to try and diffuse the situation, but I also feel she was trying to cover her co-worker’s racist @$$.
I get it. Racism exists. My grandmother would be pissed every time I brought a black friend home. But here’s the thing… if you yourself do not want to help me, but the company you work for DOES want my business, then just go call someone else. Easy as that.

Signed up for the executive membership because of the early shopping hours, Eddie (the rude older man at the door) after looking at my temporary card told me to come back at 10, I said noo that’s the point of the business membership card I got, he then laughed a little told me no it wasn’t and I needed to come back later. He had more to say but that would make this way longer, he sent me to the counter where i showed the young lady the same card, she just like up and said «ok you’re fine».
I saw this guy greet and speak to everybody else in a totally different manner it was so obvious,
the racism here is beyond belief Sam’s should be embarrassed.

I love being a member here at this sams club. Gas is pretty cheap, very very clean store. Friendly workers up front as well. I love there little food court, $ 2 for 2 slices of pizza & there hotdogs are so good. I am from Indiana, there sams clubs are gross, unfriendly people, and not clean at all. So I am pleased with this location :-D.

The people working your gas pumps are total jerks you need to hire more polite type people!

Great store! Cheap gasoline & diesel! Snowbirds check to see if they will give you a temporary pass, and enjoy. Produce is fresh & meat department fully stocked & employees are friendly.. We love Sam’s Club!

For the price you pay, it’s worth coming here for your river food needs!

First time Ive ever had a Sams Club card.
Its well worth the money spent.
Great prices on meats and veggies.

$ 3.51/gal reg unleaded, fill up when you get to the River!!! Drove from Laughlin to Jack Smith Park and Sam’s has the best prices on gas. Filled our coolers with snacks and beer and saved money. Great location. Clean Store and parking lot, and for that my friends, Sam’s Club Gets 5 Stars…

As I said in a previous review… I kinda feel bad giving my money to a state with such rigid and unethical laws when it comes to racial profiling… however $ 3.38 a gallon!!!
I thought I was getting a steal back at home for $ 3.73! But $ 3.38… I haven’t paid that in YEARS… my 33 gallon truck greatly appreciated this place…
Also, it is extremely convenient to get to… right on the river by the freeway and close to Laughlin.