Frontier Communications

I never had a problem with them till last week for 5 days. Our internet went down for a few days. they did a no show twice (frustrated us, because we had homework to do online) but they also have us a discount. Told us they weren’t able to make it till Monday, this was Friday we called back. Turns out they got us in for Saturday morning, thank you!

We have used Frontier for our home/​office phone, fax and DSL internet lines of communication. The majority of the time, their services are flawless. We rely on having internet and phone access, and are very thankful Frontier is here in our community.
One bad note though: our internet was down for four days (October 7^th through 10^th, 2015). All phone reps were pleasant, and two tried to assist via the phone, but it was VERY FRUSTRATING to not have answers or services for four days. I cannot tell you how long I was on hold, nor the amount of non-​answers I received. One tech. showed up 45 minutes early, but since no one was home (the appointment was for 4pm and I was picking up my children from school), he left for the day. Thank you to CHRISTOPHER who came out on a Saturday, a 3-​day holiday weekend, to install a new router and get us back online! Our hero.