Gwinnett Window & Door Service

Glass replaced in our house boat and a mirror in our cruiser, outstanding. Price and service is great.

We just spent $ 6000 to retire our master bath. We splurged on marble. It is beautiful. All we needed was a seamless door for the shower. Jason came to our home and gave us a great quote. They scheduled the installation for a Monday. We called the next day and told us that they scheduled it for Wednesday. Problem #1. The installers came on Wednesday. The installers were very unprofessional. We didn’t expect a tux and white gloves, but these guys looked like they were picked up off the street and reaped of beer and cigarettes. They did the work and left. They left a note not to touch the doors for 24 hours. We didn’t. On Thursday we opened the doors to find out that they drilled in the wrong place and did not tell us. That is correct, they left two drill holes in our brand new marble and installed the fixed glass over the damaged tile (so we have to remove the fixed glass to repair the tile). We called Friday and the secretary was shocked and said Jason would call us. He didn’t. She called us back and told us again Jason would call. He never did. We called again on Tuesday and the secretary refused to believe our repair quote. We mailed here and she promised to call and did not. We emailed again and offered several solutions which they ignored. Jason finally called Thursday and gave many excuses INCLUDING that the installers did damage to other homes. He offered a discount on the doors and installation that just covered the cost of the repairs. Now we have to coordinate another week of construction to remove the doors, remove the marble, install the new marble, re-​grout, re-​seal, and reinstall the doors. This will take at least three more days of missed work for us. Bad installation. Bad customer service. Pay a little more and get a better product.

I stopped in last week to check on prices for window screens. The price at the big box stores sounded outrageous. GWDS screens were only ¼ the price. tI took about a week to get them (same as the big box) in and I just installed them them myself this morning. A good product and no problems. Very friendly service. They treated me just as well as a contractor. I’ll be back and encourage everyone else to check their products and prices.