Brian Maloney – State Farm Insurance Agent

Brian has been my agent for many years now. He makes it a point to call me back whenever I send him an email (which is not that often as I never have any issues or questions regarding my policies with him.) When I do need to reach him he is readily available and always helpful. You could not ask for a more responsive, professional, and friendly agent.

Brian Maloney decided that he was going to argue with me, and then hang up while talking calmly about my policy today. Having been a State Farm customer for over 2 decades, I was HIGHLY surprised. He is a very childish and poor agent in my opinion. I would NOT consider using him for any reason. Here is my letter to his office worker that is AWESOME.
Amanda, It has been a pleasure working with you. Brian got frustrated with me today, and not only did he argue with me, he then hung up on me when I politely pointed out that I was the customer, and he was arguing. It is unfortunate that he deals with difficult situations in such a childish, unprofessional manner. Having been a customer with state farm for over 2 decades, I can assure you this is not how other agents act. I can only imagine having a boss that deals with customers in that fashion, I bet he is a real charmer in person behind closed doors. Does Brian often hang up on customers? I can promise you, he will never have that opportunity with me again. Once again, you are awesome, and a complete rock star. I encourage you to seek future employment with people that are as professional as you are. Brian is not the kind of person that can deal with stressful clients effectively, and this will hamper his long term security with State Farm. In short, you are way too good to be working for such a poor excuse for an agent.
Have a great weekend,
Kerry M.
PS please forward this to Brian.
Cheers.