AutoNation Toyota Mall of Georgia

We had a wonderful experience !! We visited Toyota on Saturday June 4 to have my Toyota Highlander serviced. We decided to look around while we waited on our vehicle. We were greeted by a Manager named Daniel who introduced us to a Sales Associate named Andres Garcia. Andres shows us the new Highlander and answered all of our questions, he was very easy to deal with, he was very genuine. We also wanted to get an idea of pricing for another vehicle for our son. Andres’s service was exceptional. He was patient and explained everything to us. There was no pressure at all for us to purchase anything. We ended up purchasing a «2016 Toyota Corolla». We are so pleased with everything. Also the service we received from Andre the Financial Rep was also exceptional. He explained everything to us in detail. answered all of our questions. The whole experience was ‘stress free’ and «no pressure». We definitely plan to make another purchase. We have been sharing our experience with friends and referring them to Toyota for a positive car buying experience. Thanks Again !!!

I purchased 2 vehicles from Toyota Mall of Georgia. My last purchase was a 2012 Camry that I purchased in April 2012. I initially purchased a service contract ($ 1524) and went in the next day to cancel the contract. The finance person who did all of my initial paperwork was not there but another finance person prepared paperwork for me to sign, which was ready when I arrived to cancel the contract.
I signed the paperwork I was given and received a new «updated» copy of the sales agreement. The «updated» copy did not have the price of the contract deleted but it did remove the charge for the VCP (Valued Customer Plan) — of which I also requested a refund.
When I questioned why the $ 1542 charge was still on my agreement, I was assured that it was removed, but it would not change my payment amount however, I would pay the car off sooner as Autonation would send the $ to Southeast Toyota Finance Co. (which would give me a credit. I assumed everything was taken care of.
Fast forward, January 2016, I noticed I was not in fact paying my car off sooner and contacted the finance company. They explained that I did not have a credit on the the account and I would need to have the dealership contact them. At this point, I am still trying to get this issue resolved and Toyota MOG is claiming they never received a cancellation the day after I purchased my car. I have provided them with 2 bills of sale with different signatures to prove I was in the dealership the next day. I was not given a «cancellation agreement» to sign as far as I can remember. I assumed the new bill of sale would suffice since that is what the sales/​finance person told me.
I am at my wits end with Toyota and am waiting patiently for the GM to return my call since this issue has not been resolved to my level of satisfaction. I will reserve further comments until I speak with the GM.

I’ve been waiting 2hrs for just an oil change.
I don’t know how much more I have to wait.
I don’t think I’ll ever come back.

I could not have had a better experience due to the Sales Professional Patrick Berwisep at Toyota AutoNation.
I had been car searching for months and was finally ready and purchased my new car this past Saturday.
Patrick is nothing like the pushy, aggressive, and «salesy» sales professionals I had been encountering,
Patrick is so genuine and helpful and made my car buying experience so enjoyable. It is worth the drive for this car purchasing experience!

I was on a road trip to Florida and on my way back heard some noise under the hood. After opening the hood I found a penzoil oil container that was left under my oil filter, wedged in between the fan and pulley/​belt. It was soft and had indentations from excessive heat in the engine bay. This unacceptable carelessness not only could’ve caused serious damage to my vehicle but could’ve been life threatening if I didn’t catch it in time, considering the fact that I was driving close to 1,000 miles at highway speeds. I previously went out of my way to go to this location for routine service, but I will absolutely not return nor recommend this place after this incident.
On another note — I brought my vehicle in for an oil change and tire rotation on a weekday (which is recommended since they «aren’t busy during the weekdays», as I was told by their employees during a previous visit). I left after a 90 minute wait, without a tire rotation. I was willing to let this slow and incomplete service slide since it was my final 25,000 mile service and I needed to leave due to the tremendous delay. I was patient and friendly but after seeing this lack of professionalism, or even common sense, I wouldn’t bring my vehicle back even if I was getting paid to do so. After 90 minutes of waiting, if I couldn’t get a proper tire rotation I don’t think it’s too much to ask that a container not be left sitting next to my drive belt.
Very rarely am I actually upset over something, but the fact that this occurred with my wife, my first newborn child, and my parents all in the vehicle set me off in a completely different way.

This review is for the service department only. Last night, I made an appointment for simple oil change at 10:30 the next day. Nothing fancy, just a basic, regular, couldn’t be any more simple oil change. Pulled up to the service department 5 minutes prior to my scheduled appointment time, and waited in the long line of cars to «check in»; wait time was a little under 15 minutes. The lady who checked us in said «the wait for appointments is about an hour and 20 minutes. The check in is the hard part because people drop their cars off and then go to the mall, etc.». Finally got into he garage and Lance greeted us, took our information, and that was it. After about an hour, we checked to see how much longer because we were debating to see if we should kill time at the mall. Talked to Lance, and he said, «it’s going to be another hour and a half; there was a two hour wait when you got here». We were shocked and asked, «then why make an appointment?», to which he responded, «well, the appointment is with me, not service»…are your freaking kidding me??? WTF is the point of making an appointment, online, for an oil change, only to be told that you appointment you actually made was to speak with someone about getting your oil changed? Have you lost your minds? That is the worst f-​ing service model EVER! Lance tried to continue to explain that «it’s like a dr’s office. When you make the appointment, things can run over and you have to wait»…get out of here with those excuses. I am paying you for a service that I could have gone anywhere else to get, and you have the biggest balls to tell me that I have to wait??? No sir, I do not wait at my dr’s office because hey are courteous and respectful of others and their time. I do not wait for services that are not worth the cost. Because of you, I missed my appointment for tires, and I was 30 minutes late getting to my niece’s bday. Who do you think you are? Your reviews on here alone should humble you enough to realize that you are not even close to being the best.

I went into dealership today and spoke with Joe, Director of service after waiting for the general manager for some time but was in a meeting. I spoke with Joe and he agreed that anyone should be able to check someone into the service department if the assigned service writer was not available. Meanwhile I let him know that I am still getting service reminders on my 12 Prius that was traded on my 15 Prius. I let them know previously but they still called as early as last week. I asked to be taken off all mailing lists because I will be going to another dealer for service from now on. I will not be going for a dose of stress with my service anymore !

NEW IS NOT ALWAYS A GOOD THING!
My husband and I stopped in to look at a van and were assisted by one of their «new» employees. Here are some words of wisdom that are food for thought:
If you are a new employee, you really need to take time to figure out the various adjustments in the new vehicles, (she did not know how to adjust the seats, but my husband figured it out).
If a customer makes it clear that they are not interested in a test drive today, believe them and avoid repeating the question.
Never make disparaging remarks about another dealership as it makes you look desperate for a sale. It is particularly distasteful when your potential customer is driving a car from that dealership.
If you are a new employee, don’t mention it to the customer and perform in such a way that they would never know.
***While we were warmly greeted by the salesperson and she was nice enough, I really prefer someone a bit more polished. I just did not have that «Toyota feeling» that makes you want to leap into the air.
Although this van is our top pick, I just don’t see myself purchasing here and would definitely consider a different dealership for further exploration.

I took my corolla here on a saturday morning for it’s first 5k mile service. I made the appointment for 11am and arrived at 10:55am. The line of cars to be helped by the service department was very long and I wasn’t finally able to get helped and drop it off with someone until 11:40. Pretty unacceptable considering I had an appointment, being Saturday or not.

My husband and I went to purchase a new Tundra. We told the salesman what features we wanted, he told us we couldn’t get what we wanted. He took us for a test drive in one. It was nice, but not what we wanted. He set us down and disappeared for about 20 minutes. When he came back he said he & his manager were looking online to see if they could get one to our liking, after leaving us again for about 30 minutes, he came back & said his computer needed to be rebooted. This went on & on for a while. We were there for a total of 2 hours & after being left for so long, & being told we couldn’t get what we wanted, we decided to leave. Our salesman then wanted to introduce us to his manager & they both told us as soon as his computer reboots he will call or email us. Guess what? No call or email! We ended up that very evening at another Toyota dealership who were very accommodating, got us everything we wanted on the Tundra & never left us for more than 2 minutes! We went home in the perfect truck that very night! Too bad Mall of Georgia Toyota chose not to treat us very well, they lost out on a for sure sale that evening!

Made a appointment for service. Was able to get in an appointment the next day.
Pulled up to the service area and got a little antsy as I saw the multiple lanes of cars and they all had numerous cars in each. Pulled forward and was seen by a service advisor within 5 minutes. Informed her I had an appointment. She went to verify. Returned and a pink slip of paper reading APPOINTMENT was placed on my dash.
I was guided to the seating area (which I had to ask where it was as I had never visited this dealership before). The smell of food hit me when I entered. The seating/​waiting area wi-​fi (deathly slow), televisions and comfy seating. It was pretty full with customers, but didn’t feel like a «cat-​herding operation». :) There is also a children’s playroom for those that may have small local children.
Lastly, there is an area to purchase food (good idea for folks who may be there a while; bad idea for folks who leave smelling like you’ve been in a restaurant for a while). Not totally knocking it as sometimes waits at service areas can be crazy, but maybe a vent to pull the smells out :)
My car was serviced within the quoted hour to hour and a half time frame. Steven was friendly and explained everything they performed on the car. Asked if I had any questions and I was sent on my way.
No complaints. I would recommend it to others in the Atlanta metro area. If I am ever back in the area, I would have no hesitation to go back there for service.

Answered all my questions and worked hard to sell me a car that I really enjoy and at such a good price!

This is the worst collision center ever. They do nothing to repair your vehicle but try to increase the cost estimation (twice).
For an minor damage, their original estimate was 7K, after my insurance’s approval, 4 weeks later they increased the estimate to 17K (sound crazy huh!). After struggling with the insurance company, finally my insurance company has approved & confirmed with Toyota AutoNation that 17K was everything they need. However, 4 weeks later, once again, they increased the estimate to 25K. Can you believe it?
Are you crazy, Toyota AutoNation Collision Center? I was so naïve to trust you in the first place, but my insurance company is not that stupid to listen to your bloody hell estimate. If you can not do the job in the beginning, please tell us right away. All of our time was wasted by them. For 2 months, my vehicle was in their shop with absolutely nothing being done.
Their customer service is extremely bad. I’ll never never buy another vehicle from them or even bring my vehicle to their collision center anymore.
Stop drinking blood money from good people, Toyota AutoNation Collision Center. If you can’t do your job right, just go to hell for everyone’s peace. Thank you!

Don’t try making an appointment because you will still wait 1hr 45mins for an oil change. And talking about their hefty prices, wanting to charge almost 64.99 for synthetic oil change on a Prius! When Atlanta Toyota charged me 40.30!!!

First of all if I could give them zero stars i would! I have came to this Toyota location with the intention of buying my new vehicle on July 23^rd. I walked in no one came to help me, I had to walk to the front counter and ask for someone to help me. Then the sale associate (Darryl) was not very knowledgable and he could not close a deal with me. So i ended up walking out with NOTHING agreed, so i decided not to buy a vehicle from them. Next day I told a friend and he said he knew a great sale lady and manager at this location and he recommended me to come back with him because he could help me work out a deal. My friend personally called and make a deal that the manager (Aaron Dunford) honored over the phone and even had the sale paper made. Then my friend personally drove me to the location just to walk in for them to tell me they will not sell the vehicle to me because I had deal with Darryl and not buy through him. SORRY BUT HE IS NOT A GOOD SALEMAN ENOUGH TO CLOSE THE DEAL!!! If he can not help me then is it wrong to deal with someone who can? We have never felt so mistreated and belittle on by anyone at this leveled before. I hope no one will come to this location and get treated like we did. If you reading this please beware of these bad attitude sale rep and managers that will kick you out of the dealership if it doesn’t go their way. All I have to say to them is great job on losing a sale close to $ 50,000 over some high ego saleman that could not get his job done! GREAT JOB!
And just a warning if you are not buying from darryl he will harass you by calling your phone with block id day and night. I got over it now and just change my number. Terrible people to deal with!

Service department is absolutely horrible and price gouge every chance they get. people are also the rudest … Go to Milton Martin, a few more miles away but worth the effort

Went here to purchase our second vehicle from this dealership. Bought a Camry from them in Oct 13 and was very pleased with the experience. Went back this June to purchase a truck. The sales end of the deal was just fine. When we got to the finance department is when the nightmare began.
This is a truck we are only going to keep 2 – 3 years. I told the finance guy this and didn’t want any add-​ins like GAP or service contract. When we got the contract, there was $ 1500 added in for a Warrenty I said I didn’t want. I objected strongly and said «how about we do it for $ 1000». I said «how about I give you $ 100 cash and let’s move on». He kept whining about how he lowered my payment, which he did but I was shopping price not payment, and I «should do him a solid». I signed the contract left and came back the next day to cancel the Warrenty. This was June 12^th. They never answer their phones in finance, never return calls. I went on July 7^th to find out the status and the person in charge couldn’t even find the request. She copied mine and said 7 – 10 business days. Still no money. Still won’t answer the phone or return calls.
Congrats Andre. You’ve driven away a customer

Originally we went to Autonation Hyundai by Mall of Georgia and looked at a Sonata for my husband. We were helped by Paula Sosebee. She was really great and showed us all the features of the car and got us the price right away. However because my husband works a lot on the road, the Sonata was just not a good fit. We then decided to try out Toyota. Because the two dealerships are so close and are both Autonations, Paula let us know she could help us over there too! This was great to hear because she already knew exactly what we were looking for. After finally deciding on the vehicle we wanted, the process was hassle-​free!
Everything went smoothly and with no usual aggravation that other dealerships tend to cause. It really was the best car buying experience we have ever had. Paula was patient with us and not pushy at all. We will definitely be back the next time we are in the market for a new vehicle.

:(really upset about my purchase.
I told my salesperson I specifically wanted keyless entry and cruise control (actually I didn’t even NEED it). he showed me a 2015 corolla and said it came with it all. I bought it and when he walked me outside after it got detailed… he said this model didn’t come with either feature. are you serious??? so the main feature I NEEDED to feel safe isn’t even in the car he promised it had? so frustrating. and then I call to get a quote on how much it is to install it… $ 400. wow. disgusting, Toyota mall of Georgia. I have to pay for something I was promised? unreal.
one additional star for the finance department. they were phenomenal. my salesperson, however, I wish he could get zero stars… very frustrated. makes me want to start the obnoxious process of trading in my BRAND NEW car!!!

I came here with my beau and a friend who was looking to make a purchase. Five stars on how quick the staff is here to help you. That’s possibly the only positive aspect of the entire day here. Browsing through their lot was like. online shopping on crack. My beau and I intended on casually staying behind the sales guy and my friend to give them some space. We ended up power walking just to semi-​keep up with the pace the guy was going at. He never stopped long enough at any particular automobile to consider the options.
After a while, I got cold, so the beau and I decided to head inside to warm up and take up the sales guy’s offer of free coffee and hot chocolate. I was sold! Or so I thought. There was a lounge-​y area with an automated single-​cup drink dispenser. Took us a while to realize that it was completely full of trash and needed to be dumped out before we could dispense another drink. Staff walked around and never offered to do this for us. Meh, I still wanted my hot chocolate though. The pleather sofas were ripped, the TV’s were small, and the play room for the kids was a nice touch — minus the parents who completely ignored their bawling children.
More time had passed then we realized, and so we went hunting for my friend and found him in the sale’s guy’s «office.» He clearly had the look on his face that he wanted to leave so I stepped in and told the guy we had to go. He then made us wait until he got his boss to explain to him why we were going to leave without making a purchase that day. This proceeded on to two or three of THEIR bosses. You can wear our patience so thin before we stop being polite. They already knew we needed to leave, as we were quickly losing daylight and had other places to be, yet they continued to ramble on about pointless nonsense.
I get that you guys desperately want to make sales, but by being THIS pushy, you’re not going to get one. We’re definitely not coming back. Well, my friend says if he does, he’ll come back with his new automobile and let them know of the sale they lost because of how incredibly pushy they were. This is no Nalley Lexus. What a negative experience.