Allstate Insurance: Joshua Kimbrough

The previous reviewer Beth said «Sad that loyalty of 18 YEARS doesn’t mean a thing to this company.»
That is absolutely correct!
When I speak with the customer service representative Anne Smith, I feel like every time I call I’m bothering her. Whether I’m calling to ask a question or to make changes on my policy, I expect to be treated with at least equal respect or with some kind of dignity. I recently made a change on my policy (removed a vehicle) and wasn’t told that the price would increase until I received a paper bill. I did not understand why the price doubled when I removed a vehicle, so of course I had questions. This is when Anne’s discourtesy really bothered me. She made me feel like I was dull-​witted and insignificant and told me that she has other clients to tend to. 23 years of loyalty and I can’t get an ounce of respect.

I’ve been with this Allstate office for 18 years, never had an auto accident, never had a traffic ticket, no claims whatsoever and my insurance just goes up and up and up. They have different «plans» and if you ask for the lowest price on insurance they will only look in your «plan», when I ask for the lowest rate, I want the LOWEST rate… having accident forgiveness or very small refund checks (less than $ 20) every 6 months doesn’t do me any good if I’m not ever making a claim. Very frustrating. Switched to a different insurance company this week, my 6-​month premium went from $ 545 to $ 300 for MORE coverage. Sad that loyalty of 18 YEARS doesn’t mean a thing to this company.