WNY Infertility and IVF Medical Associates: Buffalo IVF

Judy, the new office manager, is beyond rude, disrespectful and unprofessional. She talked to me in a very disrespectful way as a patient and had me in tears. Judy needs to be reprimanded for her inappropriate behavior and held responsible for her actions. Nobody has ever treated me as poorly as a patient as Judy.

Now that we have advanced to ivf the entire team has really stepped up and blown me away as far as personalized care. We have worked with Dr. Griffin, who has been so reassuring and positive. The ivf nurses have always made me feel comfortable and open to asking any questions (some of which are very personal). My only regret is that we didn’t move to ivf sooner.

I came here after much research on having PCOS. I was very happy with my visits. However, I have been trying to contact the doctor for over a solid month now in regards to medication for my symptom and have called over a hand full of times. It is terrible spending your personal time repeatedly telling new people the reason for your call, hoping they will give the doctor the message and awaiting a call back. I received one call back, at exactly 4pm, and when I called back, I received the answering service. This is unprofessional and upsetting.

*edited 7/​27/​15* I am giving this clinic one additional star to 3 stars because they reached out to me to apologize for their receptionists incorrect wording to me. Hopefully in the future when women ask for medical request release forms to be faxed, they will not deny them and tell them it is «illegal» (it is NOT, that is exactly what a medical records request form is for). I don’t wish infertility on anyone but sometimes you just need a little help to have a child. I’ve heard the doctors here are very skilled and have decent success rates.
It took me quite a bit of effort and work to have my 1^st child, so when we moved to Buffalo from Seattle I was looking for another infertility clinic to help us have our second child. It doesn’t look like Buffalo has a lot of selection in this area, but there are some choices.
When I called to schedule my appointment, the women on the phone was able to get me an appointment in about 3 weeks time out. I was mailed a bunch of forms to fill in, one of which told me to get my old medical records or risk them canceling my appointment. I tried calling my old RE offices in WA and was told the normal response of, «have the new doctor fax us a medical records release and we’ll send it over». So I thought, I’ll just drop by the new clinic with all the places I need records from and sign the medical records release and they’ll get my stuff.
Now, forgive me: I’m used to how things were in Seattle. Fertility doctors cost a lot of money and generally they have nice, modern, clean offices. I was surprised when I saw the office Buffalo IVF is in because it’s in an old, dated building that feels like a holding center. Whatever… get me pregnant, that’s the goal.
I spoke to a receptionist and told her my problem, that all my med records are in Seattle and I needed them to fax over the medical release form. The receptionist told me and I am saying the direct, verbatim word she told me… she said she cannot get my records because it is «ILLEGAL» in NY to send a medical release form. I made her repeat it, because it is such a falsehood that I thought perhaps I misheard her. No… I was right. She claimed they could not request my medical records even with my signed release because it would be ILLEGAL and I needed to get my own records. I told her what I was told, I can’t get my records, they needed to request them as is the normal process in doctor’s offices.
Infertility is directly related to stress, so I was surprised that an office that treats infertility would inflect more stress on it’s patients to get something that would be significantly easier for the doctor to obtain. I went on a WNY infertility message board and asked about Buffalo IVF and their way of making the patient get their own records and was told by several women this is their normal procedure. Now, a lot of people who live in Buffalo have lived here their entire lives. For them needing to get their own records is not a big deal because they can just show up at the office and get them. My records are across the country… I can’t just drive to the offices and ask for them.
Long story short: I cancelled my appointment with them. I’m paying out of pocket. If an office is too lazy to fax a piece of paper and does it under the lie that is is «illegal», then I’m not giving them thousands of dollars of my money to treat me. I only write this review to save other women the same stress that if they are trying to come here after being treated someplace else in the country, have your own records of Buffalo IVF is not going to get them for you.