Window World

I had a great experience with Window World of Buffalo, they can’t be beat on price and while the overall job took longer than I expected I am absolutely delighted with the quality of Windows and service received. Because of factory closure around the holidays the windows I ordered in early November didn’t get in until late January, a factor I can understand. My objective was to have windows I could open by Spring, so a February install didn’t bother me much.
The installation went very smoothly, the gentlemen were neat and efficient and really couldn’t have been nicer. They installed my full house of Windows in about 7 hours and cleaned as they went.
I noticed a small issue with the screens, there were some squiggles in about half of them. Within only a couple of days Window World had someone out to re-​screen them at no cost. That is great service, while the squiggles were small and didn’t interfere with the functionality, it was an eye sore and without hesitation they were fixed.
I recommend Window World on price, quality and service!

POOR CUSTOMER SERVICE. we ordered 8 windows on 10÷31÷15. there were not installed until early february 2016. when i complained about the long delivery time, i was told abruptly that they will only credit me $ 75. The installers, two very nice gentlemen, broke the shutters on the front of my house when installing the windows. 3 of the windows also came directly from the factory without screens installed. the installers advised that they would have the main office call me about the missing screens and to set up a time to come and replace my shutters. it’s 2 weeks later and no one has called me. I have left messages, but no response. i’m now stuck with broken shutters, defective windows, and $ 75 off an over $ 3000 job. VERY DISSATISFIED CUSTOMER!

September 2015, I had over 12 windows installed. I was very happy with the windows and the installation. However, one of the windows will not lock. I have been going back and forth for more than a year now with Window World to have this window fixed. Every few months when I call and speak to someone they have someone come out to «fix» the window. Well over one year and this window is still not fixed. I’m still waiting to hear back from someone regarding this window. Terrible customer service! I wouldn’t recommend to anyone!

These guys couldn’t even show up to sales call, pathetic.

Window World… home of the $ 189* window. Well today I found out what the * is for. It’s for the «slum lords.» Because that’s the only people who get the $ 189 windows. At least that’s what the salesman told me. «No one gets the $ 189 windows» he said. «You want to get at least the $ 289 windows» he said. And the insulation and blah blah blah. So the windows end up being over $ 500 a piece. And that’s without trimming the outside. Because that’s extra too. Talk about false advertising. I gave this guy the boot and I’d suggest you don’t even call this place. What a joke. Even if I’d pay that much for a window I certainly wouldn’t have this place install them. Don’t even bother wasting your time. Window World… home of the upsell. Those billboards are a flat out lie. There are no windows installed for $ 189.

We used Window World because their price was so competitive. With 38 windows in our house, we knew we couldn’t spend 40k on windows (yes, thats how high we were getting quoted by some companies). Window World cut this figure in half. They replaced an upper door that once led to a balcony into a window. They also replaced our sliding glass door to our deck. The windows are only vinyl. You could get a woodgrain vinyl but we feared how that would look so jkust stuck with the basic white vinyl. Because our project was so big — they gave us many discounts. After the work was done, we did have a problem with a couple of the windows not looking right. We called them back and they sent someone out to fix it right away. Overall, we are happy to have new windows. Prior to new windows, we couldn’t even open half of them! So it is such an improvement on the house. Would I have preferred something more expensive and real wood? YES! But, this is a great alternative if you want to stay in budget.