Western New York Urology Associates

They do surgery on you and then forget you! Horrible at communication! Dr Gilbert has done 2 medical surgeries on my dad and my dad has never been worse! Just did a scar tissue scope and within 5 days my dad who has serious dementia problems is rushed to the hospital and its determined he has a horrible infection due to the scope! 3 days of unreturned phones calls from WNY Urology when finally mom gets ahold of Dr Gilbert and the Doctor tells her he’s busy! BUSY??? You just did a screwed up surgical procedure on my dad and tell us you don’t have time for him? Speechless… dumbfounded…is anyone competent??? Did my dad even need these procedures or are you just taking insurance money???

I don’t generally write Unilocal reviews for services but I thought after seeing a review here, I would put in my 2 cents. I have been a patient at WNY Urology for 15 years. I used to go to Dr Greco and now go to Dr Gilbert. I have negative and positive comments. First the positive. Dr Gilbert is just a great guy. You can speak freely with him, tell him your issues and he’ll respond in kind and explain what the deal is. He has done several procedures and is very proficient. If I had anything negative to say about him, he’s always in a rush and has completely mastered the technique common at this practice, he kind of backs out of the office too quickly, before your done asking questions, leaving you the impression he’s coming back. he doesn’t, a nurse is the next one in the door. Dr Gilbert, if you’re reading this, take another 5 minutes with each patient. Other than that, he’s great. Now the negative. The office used to be located in Williamsville, and I used to say that it was the most efficient office, that I had ever been in. Since they moved to the new place on Harlem, I hate the office. The parking is horrible, there isn’t enough handicapped parking and the other parking is too far away from the door. After you get in the building, you go to the second floor and after exiting the elevators, you must get in this line that never seems to be 15 patients long. If you have problems standing like I do, it’s torturous. They just pack them in there and it feels like a big production line. Overall, it’s a very impersonal experience. If you go here, Gilbert is a great Dr, but don’t expect a great office experience.

After having a poor experience with another urologist and seeing Alex K’s review pop up: I called these guys up and made an appointment with Dr. Gilbert.
I was impressed they were able to schedule in an appointment very promptly and that they had openings as early as 7am, which allowed me to come without it screwing up my day.
I arrived and quite immediately noticed how efficient it all was. I was promptly called up, filled out paperwork, sat down in the nice waiting area (with plenty of coffee, tea and even donuts) and was called into the room to be seen by the doctor all within 20 minutes.
Dr. Richard Gilbert was great: very friendly, professional and competent. Within 10−15minutes, I had a very clear answer. No running around, no having to come back and schedule another appointment for a «result consultation,» (something the previous doctor did because he would refuse to call me and let me know what certain tests showed); indeed, my visit here was flawless and was miles above my previous experience.
It’s not easy to find a great doctor in WNY, but I’m happy to say that Dr. Gilbert of WNY Urology Associates fit the bill.

Am I really writing a review about my urologist? Um… damn straight!
Early last week, I found myself faced with a scare. It quickly became apparent that I needed an urology consultation, and I needed one fast. I consulted a few older relatives, and this was the first name that popped up. I’ve generally had a quite poor impression of Buffalo-​area medical care since returning from New York City and before that Japan. Timeliness, efficiency, and expertise is sorely lacking by any comparison. Friends and family members have been mistreated, undermedicated, overmedicated and poorly advised over and over again. So take it to heart when I say that my experience here was excellent.
SCHEDULING:
I mentioned that I found myself faced with a scare early last week. Due to a holiday and some dithering as to who to actually seek a consultation with, I wasn’t able to call the office to request an appointment until Thursday morning. I was seen Thursday afternoon, literally within six hours of my call. The physician I saw was in surgery all day Friday, so I was seen for imaging and a follow-​up consultation the following Monday. Such promptness is commendable.
CHECK-​IN AND PAPERWORK:
Okay, so the check-​in area resembles a terminal at LaGuardia far more than it does any medical check-​in area I’ve EVER seen before. With six different individuals solely responsible for check-​in and another several dedicated to managing checkout, billing, and file buildup, the process resembles an assembly line. A good one. Think Honda. No awkward sitting around waiting to be called. No back-​and-​fro call-​ups.
As a self-​pay patient, I was also impressed with the cost transparency the practice delivered at both scheduling and check-​in. Treatment costs and billing were articulated clearly and concisely in a manner I’m frankly not used to when dealing with the medical industry. I’m not sure if this transfers one-​to-​one to dealing with the myriad area insurance providers, but gauging how quickly other clients were dealt with, I’m confident.
PHYSICIAN CONSULTATION:
Dr. Richard Gilbert’s clarity and thoroughness are textbook. His demeanor is encouraging. Is it too cliché to opine that I was impressed with him the minute he stepped into the room? I explained my symptoms. He performed his examination. He gave me a likely diagnosis and an explanation of possible causes. He ordered further testing. The next time I saw him, the testing bore out his suppositions. He re-​explained the diagnosis, patients clarified how it differed from other conditions I had read about online at Mayo Clinic and NIH websites, shook my hand, and saw me out.
Action verbs. Simple sentences. Why? Because he has designed his patient consultation process to take action and ease patient anxieties. During my first visit, he decimated my substantial anxiety level. During my follow-​up, he obliterated what was left of it.
EN FIN:
I hope I don’t have to visit WNY Urology Associates or see Dr. Gilbert medically for quite some time. Maybe not ever. Fingers crossed, right? But should I need to see a urologist again, I have full confidence in the care that this practice will provide.