UPS Customer Center

Absolutely dissatisfied. I was waiting for a package Friday ⁷⁄₃ with Fourth of July accessories. I was told drop off could be anytime from 8am-​8pm. Mind you, I chose the specific products that would be delivered on time. I left my house around noon and returned home at 4:00pm with a note on my door saying that the delivery attempt was made at 9am, which completed coincides with the text message I received saying that a delivery attempt was made at 1:10pm and no one was home. I didn’t leave my house until noon, so why would the delivery guy say he came at 9:30am on the paper they left? No one knocked on our door nor rang the doorbell anytime that morning — mid afternoon.
I called the UPS 800 number, gave them my tracking code and was told that I was able to pick it up. They just had me call the Bailey location where my package would be held. When I called I was informed that I can pick up my order which consisted of 4^th of July things from Amazon, as I mentioned, that night (July 3^rd) between 7pm-​8pm. I called the Bailey location AGAIN on my way down there to verify this was still okay. As it is a 30 minute drive from my house and when I put the name in Google to look for the address it said they closed at 7pm. They said yes and pickup is opened 7 – 8. I walked in at 7:10pm, waited in line, and gave them my ID and slip the driver left at who knows what time. There were 3 workers standing there, one of which I presumed was a manager. He said «this is one of them» and walked away with the other man following when he looked at my slip. I was then told by the female, that they left to deliver me the bad news, the driver already emptied out the truck. I said «okay», confused as to what that meant. She proceeded to tell me I won’t be able to pick up my package until Monday. She said the driver unloaded the truck, put everything on a forklift, then onto a conveyor belt, and my package would be impossible to fine. (I even asked if I could look for it). I think it was beyond rude for the two other workers to walk away after saying «this is one of them». THEN to top it of, as I’m standing there in dismay, I am told by the worker «well you can always wait until next year to use the 4^th of July things you purchased». I said you minds well return the package to Amazon because there’s no point anymore. She then said she’d take down my cell phone number, said she was there until midnight, had a lunch break at 9pm and that she’d TEXT me if she came across my package. Which of course never happened. Am returning the package to Amazon. Very disappointed.

So the UPS driver was being poopy, and decided for some reason that my neighborhood was too dangerous to drop off my package, or something. I’m not entirely sure why. Anyway, I was able to get UPS to hold my package at this customer center.
It is pretty gigantic, located in Buffalo, with a slightly funky turn off of Bailey Avenue. The center itself is kind of overloaded with stuff, so it’s a little messy and disorganized, but the line moved pretty well, and the customer service was top notch.

The customer service here is GREAT. They are very helpful and open to giving you information that is going to help you when delivering and receiving packages. This location must be their main facility because it is huge! I have been consistently missing the arrival of a package and they worked with me to make sure I didn’t miss it a fourth time. The only downside is that they don’t know an exact time of when the trucks are going to return.