TRS Heating & Air Conditioning

do not do business with these people. They are a fraud and they just keep taking your money and not fixing the problem. They completely rip you off. overcharging for everything and then never fixing the problem correctly. They also try to scare you into getting a new furnace .I got a second opinion, I do not need a new furnace as TRS claimed and the repair it needed was a very inexpensive part. When I called to voice my concerns with the service manager, he was rude and argumentative… awful customer service and not able to get to the root of the problem

We had this company out to do a service our furnace. The technician seemed knowledgeable and friendly however we did need a repair and the price was outrageous. We needed a small induction motor replaced. The part cost $ 95 on amazon, and this company wanted almost $ 700 for the part and installation. Should have been $ 200 – 300 max.

Terrible customer service. I called in early December because some of the rooms in my house had no heat, and we had some leaks in our system. I was told I would be transferred to set up an appointment, and all I heard was silence for a good 15 minutes before I hung up. Tried calling back a few times, no answer. Left a message explaining that I had been disconnected and needed to schedule an appointment – never returned.
A few days later I called again and finally got someone on the phone. Scheduled an appointment for late December. The morning of, got a call to confirm that I was home, missed answering by one ring, called back immediately, left them a message, was reprimanded for «not picking up.» Was then told that I would be billed when the technician finished the visit, and that it was $ 89.95 for the diagnosis plus whatever repairs the technician made that day. When I expressed surprise at the late notice that I would be billed on the spot, I was told that «We ALWAYS tell EVERYONE that when we make the appointment.» Well, apparently not. So I had to scramble to get the cash together. The guy came out, took one look at one of the leaks, and said he’d have to schedule us an appointment with someone more skilled – fortunately didn’t charge us anything.
Never got a call to reschedule. I called TRS, and the representative told me that she’d thought I’d canceled the first appointment, that the technician had left no notes about the visit, and that she would speak with him and call me back. No call back. I went with another company. TRS might be good at repairing heating systems, but I’ll never know since it’s nearly impossible to do business with them. I only threw them two stars because a friend used them last year and was impressed with the skills of the specific technician who came out.

This company should be fined for fraud. After they changed my gas valve twice, and the ignitor once, they tried to sell me on a new furnace because they said the mother board was shot. Turns out they put in the wrong ignitor

Do not use this place unless you like to be ripped off. The first time they came out they were 2 and a half hours late. They didn’t fix the problem and had to come out again. I was supposed to be the first appointment the following Monday. They showed up at 2 o’clock knowing I had to go to work. I was on my way out the door as they were pulling in the driveway. So without looking at the furnace again they said in their opinion it needs to be replaced. The furnace is only 10 years old and it works 80% of the time. The problem is sometimes it shuts off before getting up to the set temperature. And it will keep shutting off after a few minutes. After several times of turning it off and back on it starts working again. I’m no expert on furnaces but I don’t think it needs to be totally replaced. It seems like its a communication problem between the thermostat and the furnace. I will never use this place.