Titan Entertainment

Hired a character for my son’s birthday. They ask for payment in advance. Called and confirmed the morning of the party. No call, no show. And of course can’t get in touch with anyone.

amazing service

The positives: We actually got the tent, it worked out well, and it was taken down on time. The negatives: Customer service. I placed the tent order months in advance with a $ 100 deposit. Two weeks before the party I called to confirm the set up time and address and they’d LOST MY RESERVATION. After some phonecalls back and forth, my reservation was found and we began to make plans for tent set-​up. The company could not confirm the set-​up time until the DAY OF delivery and when I rang them in the morning, someone told me «Well we’re waiting for a truck so I’m not surprised that they haven’t told you what time they’ll be there.» No sorry… not even a sheepish or apologetic attitude. It was actually more brazen than anything else. Further, the payment for the tent was unnecessarily complicated. They won’t run a credit card twice, so you have to be there in-​person when it’s set up to give them a cash or check. Difficult, since I live out-​of-​town. «Do you have Paypal?» I asked. «Uh, no. But. Wow. That would be a good… idea.»
It wasn’t until the morning of the party and the tent had materialized did I actually believe it would be there. For that kind of stress, I’d never use this company again. On the upside, their packages (chairs and tables included) are pretty convenient and their pricing very competitive.

STAY AWAY. TITAN IS A DISASTER. Let me list the many ways Titan almost ruined our wedding last weekend:
1. Delivery was scheduled for 11:00 AM Wednesday for our Saturday wedding. We had ordered a tent, tables, chairs, tablecloths, lighting, dance floor, and two portable toilets. We waited all day and called the owner’s cell and office several times, leaving messages. NO DELIVERY.
2. We were finally told that the items would arrive on Thursday. Once again, we waited all day… no phone call, numerous messages, NO DELIVERY. I, the irate bride, finally got a hold of the owner, Curtis, only to be told that he had rented our order to the University at Buffalo but «forgot» to let us know. While he had previously insisted that it was essential to put up the tent three days in advance to let it «settle» he now said that the early set-​up had simply been a «courtesy» and that he had no obligation to follow through with it.
3. The delivery arrived (late) on Friday morning. The delivery guys had an incomplete list for our order. The lights, toilets, and tent sidewall were all missing. They had to wait hours for the rest of our order — we only got the lights at about 10:00 Friday night. Good thing we weren’t having dinner in the tent.
4. After never giving us a contract to sign, the set-​up team brought a single copy on Friday morning. I am an attorney. I am not going to sign without scouring a contract. The contract contained safety-​related waivers that made me uncomfortable. The guy said «no contract, no stuff» leaving us with absolutely no choice less than 24 hours before the wedding.
5. The linens were the wrong size and didn’t fit the rectangular tables. We had to supplement with tablecloths from my mom’s linen closet. The sweetheart table was the wrong size and shape and unusable. The bar linens did not fit and there was no way to attach them. We had to use a bed sheet.
6. The team left cigarette butts all over the yard.
7. The owner demands payment in advance with no signed contract and no itemized bill. We couldn’t even withhold payment until he got the order right.
RUN FAST, RUN FAR — unless you want to spend your wedding day crying and screaming at Titan Entertainment. Our experience could not have been worse. I would give zero stars if I could.