Time Warner Cable

In the city, you don’t have much of a choice but Time Warner Cable. Can I get an «Amen» on the word monopoly. Time Warner can raise their rates at their whim. Where are the choices? Dial-​up? This leaves a good sized population with nowhere to turn for services. What if we all got together to demand an alternative? Stay tuned.

«An Zero– Star –Saluted To TWC’…» Time Warner Cable Corporation of Buffalo, NY Really Sucks Big Time!!!’– Absofreakinlutely Worst, Unprofessional Staff, Incompetent Technicians & The Worst Customer Service Ever Received…#2ThumbsDownTWC”!!!

Do not use this company if you have any choice. Their costs have steadily skyrocketed over the 10 years I have been forced to use them or nothing. They now have started charging for equipment, ability to recall programs, etc. etc. etc. I will switch AS SOON as something else is available for this condo owner. I am also writing to the FCC. Fat lot of good that will do.

I hate that 5mbps up is the fastest option they give us. At least offer a ¹⁵⁄₁₅ or ²⁰⁄₂₀. I’m not satisfied with their customer service or the fact that they just upped the cost of my bill by forcing me to pay for their shitty modem. I’ll be getting my own modem/​router setup as soon as I can afford to do so. Awful company. Would switch to FIOS in a heartbeat if this weren’t the only option within the city.

Never get Internet from this company ! I got Internet from them two weeks ago and they have rescheduled four going on five times for no absolute reason. When I contacted customer service the representatives was no help at all, all they say is sorry we can’t do anything about it nor could we share the installers manager contact number. I’m taking online college courses and NEED my internet. If you’re thinking about going to this company DON’T DO IT ! THIS COMPANY IS TRASH !
P.s when they reschedule they don’t inform you, you would find out just from calling.

Came for another exchange. Today’s employee was far grumpier than the previous one. Bad mouthed the phone techs. Still 3 stars as the exchange was easy, but this employee needs to go to AAC — Attitude Adjustment Camp — pronto.

It’s hit or miss service, always try and come early in the week later on seems to help, patience is something you need here. Try calling a head if you need to swap service or change something. Only reason I could see coming here is for swapping out equipment

As always TWC drops the ball with the absolute worst customer service. My bill has been wrong for months and I have been paying it waiting for a credit and the right plan. They haven’t changed it and now that my bill is past due they will not fix it until I pay it. Total stale mate. Absolutely the worst service ever! Wish there was another provider.

Over a month later, and my (free with the rent) cable is still not back on. Today it was an «offshore» employee named «Justin». yeah.

I have been a TWC a customer for many, many years. I had the bundled services of cable/​internet/​phone. Initially I subscribed to one of the premium channels but dropped that due to repetitive programming. Over the years the cost of services crept up a bit more and then they found more ways to charge for equipment I had to use for the services I had with them. Remember when they added the «lease» charge for the modem? Well, I had phone service with them so I had to have a modem. To drop the lease fee for their modem you had to go out and buy another modem, but keep theirs too! Does that make any sense at all? Once you have paid what the cost is for the equipment ($ 40 for a modem?, $ 250 for a DVR?) they shouldn’t be able to charge any additional fees for equipment.
I would occasionally canvass friends and family on the cost of their services and tried a time or two with TWC to reduce the cost of their cable service. I decided to cut the cord since I was paying $ 100 month for basic cable but had only been watching local channels. TWC was not interested in offering a lower price to keep me as a customer, when I returned the DVR a they only wanted to know who I was going to use instead of them.
I paid an estimated bill the month I returned the equipment since I wasn’t sure of the cost. I under paid the bill by $ 39 and now they have started collection calls! For $ 39!!! When I have paid them THOUSANDS of dollars over the years, consistently on time. This has been such an awful experience and I wish wholeheartedly that the FCC would refuse to consider any sort of merger for TWC a with Comcast.

No stars for them. Nothing but a nightmare… read reviews… its all accurate-​and obviously hasnt changed. Thay have had me frustrated to tears-​moving is hard enough without all the hours getting them to fix mistakes. And dont bother going down to chicago street, they will tell you to go home and call. And DONT give them your credit card numbers… Sucks…with Buffalo on the up rise we deserve better telecommunications. Will Comcast be better?
also a p. s…Other countries offer free or discounted services to citiczens– especially those on disability. But here its for profit nonsense «serving» the public

I’ve had Time Warner Cable provide service at 4 different addresses and every time their service has been TERRIBLE. If you were my friend, I would tell you to stay the f*** away from this company if you can… but unfortunately they’re the only provider at a lot of locations.
This time I needed internet service at my apartment in downtown Buffalo. I called in to the company to sign up, went through the whole process, and after they charged my card they encountered an error and couldn’t complete the order. I went in to the local TWC office and the rep did the entire process again, and charged my card a second time. It was a huge hassle to get the first charge back… the representatives on the phone seemed to have no idea how to work their system.
Besides my bad experience signing up for service, Time Warner Cable is the kind of company that calls nonstop to ask how your last service appointment or phone call went… which never goes well.
The only saving grace is that so far (1 hour in) I am receiving the speed that I am paying for. I would recommend that you only get the standard 15mbps package for internet because they can rarely provide higher speeds.
Go with Verizon if you can, Fios is amazing and their customer service is awesome!

I would give ZERO stars if I could. They have the worst customer service around but you have no choice but to call them because the online Chat people can’t even do anything! They just tell you that you have to call in. Then when you DO call, you get interrupted, put on hold, or hung up on. Also, they do not notify their customers on autopay about rejected payments (my card expired)! You just have to wait until you get a $ 20 fee on your next bill to find out about it and then by the time you know and you can update it, your next payment is already scheduled and it’s too late and then you get ANOTHER $ 20 fee for a 2^nd rejected payment. Ridiculous. My card was about to expire and I know it is my responsibility to know that, but ALL other companies I had this card on file for notified me and asked me to update before my next payment was withdrawn, I updated it and therefore had no issues, no fees. Time Warner didn’t notify me and the customer service rep said «that would be too much work to notify all of our customers who had this happen and other companies can do what they want». Really? I’m pretty sure it is an automated thing that is wasy to set up. Also, we had a service appointment set up, they said they would call to notify us when the driver was close, no call, and no one ever came. I called about it and they said the driver called and no one answered so they didn’t come. I found out they put in our phone # one digit off. I updated the # and scheduled another appt. Same thing happened again. I called and they didn’t update the phone #!!! Finally, the third time I told them just to use the number on file and that worked… wow. The only reason they’re sitll in business is because there are no other options! I want to get another internet provider but there is no one else except Verizon which isn’t available where I live…

I have been with TWC for 9 weeks. I will say I’m a little spoiled as I just moved here from VA where there are options for service and what a difference that makes. I had Verizon FIOS with ⁷⁵⁄₃₅ for $ 10 less than TWC’s mediocre ²⁵⁄₅. The real problem for me is EMail. In the 9 weeks I’ve had TWC sercie, I’ve only used it the last 4 weeks regularly, and today is the 3^rd time EMail is down hard. There have been multiple days that it has been sluggish and non responsive but if I was persistant, it would come up.
I have other Email accounts, and they all work fine going over the same TWC pipe, so it is a legitimate comparison. When I called TWC, they suggested I switch to business class service, and quite frankly, didn’t really have musch to say. Why would they… there are no other viable internet options!

Thank you TWC! Last month someone stole credit card number and even though I corrected my number with TWC something still went wrong. What a surprise. I was charged a $ 20 returned payment fee and given the situation, they won’t waive the fee. And to add insult to injury, as the rep and I waited for a response from a higher up, she was trying to sell me more services. SATELLITE HERE I COME!!!

I hate these people SOOOOOOOOOOOOOOOOOOOOOOOOOOOO much!!! You can’t get them to do something right for anything!!!
You can’t get a hold of them on the phone, the internet, email NOTHING!
Not only is my bill completely wrong every month, they over changed and double charged my credit card and slapped me with late fees after I already paid!
Now i’m locked out of my account and i can’t get in because it doesn’t recognize my information!!! OBVIOUSLY i’m right! It’s MY information1??? this company is a JOKE
IF YOU DON“T HAVE TO HAVE THIS SERVICE DO YOURSELF A FAVOR AND FIND ANYTHING ELSE!!! IT’S NOT WORTH A RED CENT!

Simply awful! There is absolutely nothing positive I can say about TWC. We have had nonstop issues with everything from services (cable/​internet), equipment, customer service, billing you name it. I would rather go without cable and internet then give this poor excuss of a company one more cent…

This has to be the worst business Ive ever dealt with. Weve gone through 4 DVR boxes in 6 months of service!!! The billing system sucks especially using on line MY SERVICES… crap! Never have had the same bill twice. Always a different amount. DO NOT RECOMMEND! Wed switch to Directv but cant commit for 2 years. Never had any problems when we lived in Rochester

I absolutely can’t stand Time Warner, but I’m stuck with them because there’s nothing else.
First, movies on demand don’t always work. I still get charged. Not to mention that we have to pay extra for channels that come with the standard package for free in Rochester.
Those features that they boast about? The «look back» thingie that lets you watch shows from up to three days ago? It’s only available for a few channels and a couple shows. The feature that lets you start a program from the beginning if you tune in part way through? I’d say it’s only available about 30 percent of the time. From the way they advertise these things, you’d think they actually… worked. Not to mention that the hard drive space on the dvr is tiny.
What really burns me is that as soon as Time Warner hooked up our house phone, we were deluged with collection calls for the people who previously had our number; literally up to 12 – 15 calls a day. Even the Buffalo Public Library was calling! Even though we tried to tell collectors that we weren’t the people they wanted, they still relentlessly kept hitting redial.
It’s not Time Warner’s fault that our number used to belong to total deadbeats, but they could make it right. We called and said that we were essentially being harassed for something out of our control, and asked to change the number. That was a-​ok with Time Warner, but they told us it would be a $ 40 charge. Nuh-​uh. Under reasonable circumstances, I’d understand. Even if it were just a few calls, I’d be more amenable to whatever. But this was crazy, and we’d only had the number for a few weeks.
After a while, and talking to a supervisor, they agreed to waive the charges. Great.
Nope.
We just got our bill. Of course, we’ve been charged $ 40 for the number change.
I have contempt for these people.