Russo’s Auto Service

Brought my car in for inspection and an oil change and was very pleased with the service. I will definitely be coming back next time! And thank you for the car wash — such a nice touch!

I’ve going to this location for a number of years and there are a couple of reasons that I am very pleased with this auto repair shop.
I knew that I had a good repair shop when I took my car back to a family friend (who owns a auto repair shop) in my hometown and he was impressed with the work and price.
There have been a number of times (most recently this week), where I needed something repaired quickly and they were able to help out.
With my new job, it can be difficult to get downtown from the Northtowns and leave the car all day but I’m still bringing my Camry back each time and not finding somewhere new.
The only reason for 4 stars is that I wish they had some weekend hour availability, even if it was a half day or 9 – 3 on Saturday.

I’m surprised to even see one bad review! I took my Jeep to Russo’s yesterday… first time I’m using them. Obviously fixing the problems efficiently would render my car in excellent driving condition — but these guys cleaned out the interior, vacuumed, and washed my car! I’m old, but I have never in my life experienced that kind of service! The extra mile! Who does that kind of thing! I can only hope that they never try to rip me off for costs, or anything else. I’d like very much to continue to use them. They seem lovely, and so available and convenient for me. Hopefully they have weeded out the bad apples, and I will be able to count on them for continued superior service!

Heading out of town this week on a 1,200 mile trip. Took my 2013 Ford Escape in for an evaluation, and was referred to Russo’s by a friend. It was the best recommendation I could have received. These guys are on it. When I called they said I could bring it in the next day, which I did. Their customer service and follow up… outstanding. They did a complete evaluation of the car and came back with minor things (filter changes) that we done really fast. The rates are so reasonable. I will definitely be going back for any further service on my car. They are conveniently located downtown, and I saw a courtesy shuttle car on site so they must pick up and drop off to your home or office. I only work a couple blocks away so I didn’t use the shuttle, but nice to know it’s there. Russo’s is an upstanding customer focused operation. Without a question I would recommend.

I would love to rate them nothing for how they treated me. I, knowing not much about cars feel as though I’m pretty easy to rip off, which is why I try to educate myself.
I needed something fairly common replaced in order for my car to be safely driveable. I took it in the night before and called in the morning to discuss– Jack gave me an estimate, which seemed excessively high, so after looking into it a little further, I call back (2 hours later– and nothing had been done) and simply asked them to break down the price, he did and I asked if they would hold off for a moment. The part in any corporately owned shop costs $ 25.99, they informed me that they charge $ 63, and that they make money off the parts, well okay– but making money and ripping someone off are two very different things. The labor would have been $ 103 each hour, and they would need to work on it for three hours, which I’m guessing is a stretch. Additionally they wanted to charge me $ 50 – 75 to de-​greasing my engine (de-​greaser costs like maybe $ 10)! So the grand total to replace a $ 26 part equaled out to be over $ 500. He called back and informed me that he would not feel comfortable doing the work and to pick up my car– all of the work they had already done was free of charge (they merely cleaned the inside of my car– thanks by the way, looks great) and «De-​greased» the engine, which did not look any different other than one part was wiped down. Leaving it in the parking lot of downtown buffalo with the keys under the visor (which I okay-​ed because I couldn’t bare to walk in there and see these smug mechanics hand me the keys to my undriveable car). I went somewhere else, and it costed me $ 210 total. If you decide to use this place, as I’m sure they do decent work, be weary and look up what they are quoting you. I understand this is a business but lets be real not everyone is okay with being overcharged.

Very convenient for downtown workers, especially with shuttle service. Was able to get my vehicle in and serviced for the day while I was at work. Everyone was professional, and trustworthy. They even explained to me what was wrong that even included drawing a picture. I would definitely return with more business, and recommend these guys.

For the past two years my husband and I have taken our cars to Russo’s for service. We have had a normal wear and tear done and major issues repaired. We have ALWAYS been happy with the service we received from them… until recently…
my husband dropped his car off for an inspection and the report came back his car had a cracked spring. We were quoted a price for the spring. Because we were days from our wedding — my husband decided to hold off on a major repair and we were going to check around for pricing.
I was telling a friend of mine about the spring and he offered to check the car out for us so we knew how much we were looking at — he brought the car into his automotive shop checked all for springs — there was no crack. He had another mechanic look at it just to be sure — no crack.
We took the car to get a third opinion and was again told no crack! Which makes me wonder — how many jobs did we pay for that were not needed by Russo’s? I am very sad because the reviews and the recommendations have generally been good. We never thought they were that type of mechanics.
With that said — I wonder this — was it just a mechanic who gets paid by the job and is dishonest or is it the entire culture.

Nice owner. Neighboring service station and scooter combo biz. Teaser alert: they display a cool moto w/​sidecar every sunny day outside the storefront !

On the way to our honeymoon we hit something in the road and a back tire was making an odd rubbing noise. The guys fit us in while they were super busy and found the piece of metal that was stuck in the left real caliber. They didn’t charge us a dime, just said to have a great trip. Thank you so much!!!

These guys are great. I’ve been going to them regularly for a few years and they’ve always done excellent work on time and as promised. They’re up-​front with the estimates and, if something unexpected comes up, they always call to check before doing the work.
I have four different vehicles and they keep track of the due dates for oil changes, inspections, etc. and give me a call when these items are due. It seems to be a rarity these days that an auto service establishment is so trustworthy.

I had an excellent experience with Russo’s last week as an out-​of-​towner who needed a repair in the midst of a mini road trip. After making the 7-​plus hour trek from Boston a few days earlier — and as my group was about to continue on to Toronto for a few days in another person’s vehicle — I needed a professional to examine a moderately loud rattling in the undercarriage before making the return trip to Boston at the end of the week. I dropped my car off literally within three hours of my group leaving for Toronto (early in the morning), and expected to have to leave my vehicle at the shop for a few days until our return. However, the staff was extremely helpful and volunteered (as in, I didn’t have to ask) to look at my vehicle before the other customers due to my traveling situation. It was a quick but important fix (heat shield thing was loose and rattling) and it was done within a half hour. I drove back to Boston worry free. The repair was not expensive. I am very appreciative of the friendly and helpful attitude of the staff and I would recommend anyone patronizing Russo’s Auto Service.

This is where I purchased my Genuine Scooter and it is just a bonus that they also do auto service. Specifically for our ’06 Prius which is sometimes a pain to get serviced.
Always professional.
Make sure you understand any service that needs to be done.
You never feel like you are paying for work that doesn’t need to be done.
Appointments are easy and quick to make.
Shuttle service.
Wouldn’t take out car anywhere else now.

Russo’s on Oak is the place to go to get your car serviced! Took mine there for the first time with no appointment. Took it in no problem, just called to let me know I need 2 new tires, which I anticipated. Gave me 4 options, all reasonably priced. Said he’ll have it done in no time! Will definitely go back for all my car care needs.
Jack was the gentleman who I spoke with. I’ve heard nothing buy good things from all my friends who go there, and they definitely lived up to the hype!!!

I’ve been taking my vehicles to Russo’s for over ten years and have been very pleased with the service and professionalism shown by the staff. The location is convenient for downtown workers, and they now do collision work, too.