Liberty Yellow Cab

absolutely not. i’d give them no star, if possible. these people are NOT reliable. I called hours in advance. At the time of pick-​up, they called to me say they didn’t have any drivers assigned and were still looking for a driver. the point of making appts in advance is so I can be somewhere ON TIME. so if you are not prepared to NOT be there, on time or maybe at all — don’t use them.

Oh will Über ever make it to Buffalo?
The good thing about liberty cab is that they are just about everywhere.
Every time I decide I’m going to be cabbing it home I cringe because I know how difficult it is, especially trying to find Cab that will take my debit card or can understand my address. The cabs are never clean and I’ve never had friendly cab driver while using liberty cab. Matter of fact I once had a driver say they were going to charge us $ 5.00 extra per person because he was taking us to a gay bar. At that point we got out and decided never to use this company again. We called an spoke to a manager, they sent us a new cab but were extremely unapologetic.
Needless to say, I’d rather bundle up and walk home in a blizzard then use this company ever again.

A few days ago, I called Liberty Yellow Cab for a 2 a.m. pickup. Amazingly, the driver showed up within a few minutes of my call just like the dispatcher said he would. It was snowing and the roads were largely unplowed, yet the driver did a great job of getting us to our destination safely and relatively quickly given the prevailing road conditions.
This would have been a 5-​star review if the car didn’t reek from second-​hand smoke.

Oh Liberty Cab, sometimes you save my drunk ass other times you leave my drunk ass to fend for itself. Sometimes you show up, sometimes you go don’t. There are zero other options so there is that, how I miss Lyft with the clean cars and drivers that have half of a clue on how to get around Buffalo. The quality of the cabs and drivers is a huge gamble — the cabs sometimes reek so badly of BO, 60 scented pine tree fresheners and/​or cigarette smoke that I want to vomit. The level of cleanliness leaves a lot to be desired most times. Also, cab drivers will straight up pretend they don’t know how or can’t to take a credit card or they don’t have change — because I’m definitely going to pay $ 20 for an $ 8 ride in a cab that smelled worse than my springtime boots.

Not reliable for call ahead. Horrible dispatch calls/​requests. The app is useless as well if they’re not coming. Decent when you catch them stealing another taxi company’s scheduled pick up from the hotel you’re staying at. My experience was around West Seneca.

Buffalo needs Über so badly. They gave us a van for handicaps even though we have 5 people. The guy barely said a word and we had to give directions. This happens every time with the wrong vehicle and bad drivers.

First off I would like to say that all taxis in Western New York take credit card. If they say that they don’t it’s because the driver is looking to not log the trip and pocket the money.
I was out with a couple of friends after playing a double header football game. We went to the bar and we also went out to dinner. I had my bike with me and I was planning on riding home but the night was getting later and later.
I decided to waive down a cab. A Liberty cab driver pulled up and asked if I needed a cab I said yes but I have my bike, he said it was no problem but you just have to pay cash. I said that I didn’t have any cash on me but if he would take me to an ATM once I got home that I could get cash to him. Once I got home I asked the taxi driver to stop at 7-​Eleven so that I could take out cash to pay him. He joked and said okay but hurry up I’m in a hurry and if you don’t hurry I’ll keep this bike. I went in the 7 – 11 to take out cash, came back and the taxi was gone. Not only did he take my bike he took my hat, my coat, and my prescription glasses. I did not know the taxi number but I did call the next day 3x to see if my stuff was there. After three calls I never received a call back and I called the next day three more times. After not receiving any calls back I decided to file a police report. I went to Liberty cab and the police officer went to liberty and spoke to a manager who stated that he could not find the driver without having the taxi cab number. I asked if he could just nail down to the description of the person and the people working that night and he said he has over 400 cabs going in one night. (Really? In Buffalo NY son? Honestly he really didn’t even care.
I travel more than the average person and take more cabs than the average person and nine times out of ten I’ve taken Airport taxi. I have never had a problem with them. Going forward I will only take airport taxi, Über or Lyft when they come and I will never ever, ever take Liberty taxi again. It’s been a week now and you would think that the taxi driver would have stopped at my house or something but nothing. I know this is a rant but I am pissed and for your company to not even care just shows the how crappy of an establishment that place is. To all taxi drivers if you don’t want Über and Lyft taking your business, do better. To the guy that took my bike I will find you…

Definitely a terrible taxi company. There have been countless occasions where taxi drivers have refused to drive me home because I was «too close.» Most notably last weekend when one said «fuck that» and drove away. Shouldn’t these drivers know that it’s illegal to do that? I suppose I could understand if I was completely inebriated but I’m just a 22 year old girl who needed a ride home. Next time I’m taking a picture of their license plate and reporting them. Also, a good amount of their drivers drive drunk. Last weekend they picked up my friends and the driver had a beer in hand! Safe, right? Also if you are even thinking about getting a taxi, you better plan hours in advance because if you don’t, good luck… you’re walking to your destination.
If you ever have to cancel one of their cabs, forget about trying to call them for a ride again. They have a «do not pick up» list which apparently my number is on as they left me waiting for two hours, on my birthday, and never came to get me.
PLEASE BRING UBER TO BUFFALO!!! Anything is better than Buffalo taxi’s!

I am permanently disabled & unable to walk. I had a guest over my house & my sister was here. My guest needed a ride to work 15 minutes away. I gave my bank card to my sister to swipe the card. She was attempting to get my card back & the Two drivers insisted My Card needs to go with the guest (yes My Bank Card). Now instead of a 15 minute ride, it turned into a hour. $ 110 charge. I voiced my concerned to Leeza (supervisor) who agreed it was not right. She told me to speak to Jordan (manager) or George (president). Jordan called today, and after hearing occurance would not do a thing. He then put me on hold for 30 seconds, came back to say they can do Nothing! This company’s reputation is going severely Down. They now promote they have handicap accessible vehicles, but it’s clear they have No Caring for the disabled! Try at all costs to Not have to deal with Liberty Yellow Cab!

Cabs in Buffalo are kind of annoying. They’re pricey, hard to come by, and often an awkward experience. I’ve taken Liberty a few times and it seems alright. Well marked cars and credit card machines. But, I tend to have to tell people how to get to my destination. I don’t own a car but I know the city better than some.

Wish I could go lower.
They treat customers poorly and have no technology. Seriously every other city cab has credit card readers and at least an app.
19^th Century called it wants its cabs back.

Awful customer service. Initially called and was told 20 minute later for a cab. Waited THREE HOURS altogether and nobody ever showed.
When I called to ask what happened, customer service rep said I was «crazy for expecting a cab in less than 30 minutes», even though she told me 20.
Rude and completely unprofessional.

This company is horrible. Unfortunately they monopolize the Buffalo metro area and are the only option. Called for a cab on a Saturday at 655pm. Its 755pm and I’m still waiting despite being told it would be 10 minutes. I called the 5 available lines and nobody has picked up. Absolutely ridiculous. I wish I could say I’d never use again bit they’re the only option. Zero stars isn’t an option so they’re getting a glorified one star
Update: the cab came at 908pm, 2 hours and 13 minutes after I called. I was at a concert so I didn’t hear my phone. I had 5 missed calls, an angry voicemail and a text. I politely said that I found other means of transportation

I just want to apologize to Mike’s mom, Josh’s mom, and my mom. And I’m sorry to everyone. I was very naïve. Because in spite of what Mike says now, it is my fault. Because it was MY project and I insisted. I insisted on everything. I insisted that we e use Liberty via the CURB app. I insisted that we keep waiting. I insisted that we wait more. Everything had to be my way. And this is where we’ve ended up and it’s all because of me that we’re here now — hungry, cold, and waiting. I love you mom. I am so sorry. What is that? Liberty automated system calling again to say no driver could be found! I’m scared to close my eyes, I’m scared to open them! It’s been over 2 hours.
Seriously, that’s tonight. I called the dispatcher and couple times they say they can;t find a driver. I am in Kenmore, they aren’t far from me. On the 31^st, I waited over 3 hours. The first driver ‘no showed’ me, though I was standing on my porch and no cab came. A dispatcher said he would send a second cab and he didn’t. The 3^rd cab was supposedly 7 minutes out, but was really 57 minutes out.
I did email the manager about the 31^st and I got canned answers. I need to go back to Kenmore Cab.
edit– I cancelled the liberty cab after having waited 2 hours and 20 minutes. I called Kenmore Cab and they were at my door in less than 10 minutes.

We had a 4:30 AM train to catch, so I used the Curb app at 10:00 the night before to book a cab in advance. It assigned me to Liberty. We scheduled for a 4 AM pick-​up in the Elmwood village to get us to the Exchange St. Amtrak station in plenty of time. We got a confirmation message that our cab was booked and warning us that we’d be charged a fee if we cancel.
At 4:05 AM, we were outside of our house waiting with luggage, no cab in sight. I called Liberty and was put on hold for 10 minutes. It is now 4:15 and our train is leaving downtown at 4:30. We can hear the train whistling in the distance. I finally get a dispatcher who says something about how none of the drivers claimed our fare. I said that I had a confirmation message. She sends a driver. It is now 4:20.
He gets us downtown but tries to take us to the Buffalo Pierce-​Arrow Transportation Museum, which he thought was the train station. By now my husband has give him directions how to double back to Amtrak. When he finally pulls up, the train is leaving the station.
So he turns off the meter and offers to take us to the Depew station. Thankfully, he got there two minutes ahead of the train. We boarded and made it to New York for Thanksgiving.
Last year around this time when we were catching the 4:30 train and had booked a Liberty cab by phone, our driver was also late and needed directions. At this time of day, the bus & subway are not running. Next time we need to catch this train, we will walk the damn 3 miles so that we know we will get there on time.

I am straight up afraid I will not make it to my destination alive, with the busted taxi driver (who may or may not have a license), body guard riding shot gun and muffler and brakes about to go… No. Come on blo!

Wow they really do take a long time! That’s not the issue though, the issue is the call center telling you 15 – 20 minutes and them taking an hour and some change to get to you. That’s the issue!
I used them on a Tuesday early afternoon which from a business stand point is usually the slowest time and day of the week!

This taxi service is a joke!
I’ve had to deal with them mulitple times just going from Delaware park area to Downtown. You will wait a minimum of 15 minutes to a half hour.
The last driver I had had a friend in the car and they were blasting rap music all the way to our destination, The cab was dirty and just a mess. I didn’t feel safe.
After all that talk of cabbies protesting Lyft, its no wonder, that was a wonderful service and these taxi companies knew it was more conveinent.
Now they know theyre the only racket in town again and theyre prices reflect it.
My suggestion is to use any kind of independent cab you can, I have a stack of business cards that I call to see if they’re available. If they arent I go to the next card.
Better option than dealing with this terrible service.

Be prepared to wait a long time for your cab to actually show up.
After we decided to take a walk from our hotel to the Anchor Bar to check out their wings (which are really not as good as we had hoped. not even that good) we had the bar call us a cab. About 40 minutes later along with a few other couples also waiting in purgatory and with the bar closing we had the bartender call again. Found out the cab company screwed up and didn’t book the cabs to come get us. Idiots.
Once the cab did show up for us we had a quick trip back to our hotel with a nice driver. The only reason I’m giving them two stars. Thankful I live in Manhattan where there are real cabs.

I waited a long time to write this review. So long in fact that I used them again. Mistake.
My first experience had me leaving a hospital in the middle of the night for a three mile drive directly down Main Street. They said 15 min. Ok.
Shame on me for not checking the meter was on. It was not. When I asked him to put it on he said he was there to pick someone else up, not me and he did not put the meter on so that would not be tracked.
Ok. So first you left someone else waiting? Guess that’s where the other reviews come from. Second you are breaking the cab rules and of course stealing from your company. Then he waaay overcharged. And I knew it. Just not by how much. So my tip was paltry. And he commented on it. «Big house little tip». Really? House is not that big and the tip was all the cash you pocketed!
The next time they were on time. They had the meter on. They were taking a non buffalo native to a hotel downtown. 4 miles from the house. $ 18. Clearly they took him for a ride. I suspect the meter in this case because he said the ride was generally in the right direction.
So Liberty Cab management, you need to keep better track of your drivers. It’s clear from the reviews they are stealing from you left and right.
Liberty Cab drivers, you need to generally be more honest and turn on the meter.
Liberty Cab dispatchers, you need to get better at predicting wait times. And make sure your drivers pick up the people you sent them to pick up and not stealing fares from other drivers and stealing from your company.
Never again.