K & A Auto Repair

Jerry is the best mechanic I’ve ever taken my vehicle to for repairs. He’s very straightforward and tells you what is wrong with your vehicle and what you need to do to repair it. He doesn’t try and upsell you on anything that isn’t appropriate and has never recommended a repair that wasn’t necessary. I brought in two different vehicles for brake work and both times he told me honestly I didn’t need to replace the pads and rotors on one end because they were still ok for a few more months. Basically no mechanic would ever tell a customer that… they would try and sell you the whole package then and there. K & A they don’t do that. The prices are also as good as I’ve seen anywhere. Jerry will usually will show you the exact part (s) he replaced on your vehicle and even explain why. It’s very uncommon to find this level of customer service. I definitely recommend K & A for any vehicle repairs or inspections, whether foreign or domestic.

Jerry, owner of K & A Auto, is a highly knowledgable mechanic with special emphasis on BMW, Volkswagen and Mercedes Benz. He stays current with his CEs on the constantly changing computerized vehicle systems and advanced suspension technology.
I bring my Range Rovers here for inspections and any non warrantee service items that I may need. One of the lead mechanics here is an electrical genius and an electrical engineer. I have been coming to Jerry for over 4 years now and I have never been disappointed. Jerry’s talented staff gives the personal touch on any make of automobile. It’s nice because this shop has a small town feel as compared to the big commercial shops where you have to just take a number.

Finally met Gerry, he’s exactly how most reviewers said. He’s honest, fair and competent. I brought my inherited BMW X5 because the heat did not work. Knew exactly what was wrong and fixed it for a good price. Keeping the old bimmer (2001) now that I found an expert. Some mentioned that the atmosphere was tense and Gerry seemed like a perfectionist. That was music to my ears and why I tried Gerry. If you want sweet nothings, go to Dairy Queen. If you want a great mechanic, try Gerry! Experience was perfect.

Jerry’s awesome. Simply Awesome.
I maintain our two Benzes myself for the most part; every once in a while a task surfaces where it’s either out of my league or requires too many specialty tools to make it cost effective.
My eight year old sedan had a whine I couldn’t diagnose from the belt-​driven-​system. After looking at the «cheap and easy» things, it came down to the A/​C Compressor or the Power Steering Pump; and I attempted to diagnose between the two. No go; it wouldn’t exhibit any symptoms when you put it through «routine» diagnosis, I simply couldn’t figure it out.
Brought it to Jerry, he couldn’t, either, but wagered based on his vast experience with these cars that it’d be the AC unit. Spot on, and a third of the price later, my car is back in service, and works as she did from the factory (it did when I brought it in, too, it was just headed for failure.)
If you’re a car guy, be prepared to talk. Jerry’s a great guy, and if you ask questions/​engage him, you’ll be there for a bit.
Finding an honest, competent mechanic is a challenge, he’s both. Glad I found him!

A+++. Very thorough. Great Customer Service. Fair prices. I’m impressed. Definitely would recommend. Go VW! I’m back on the road. Yay!

I just called and I’m impressed with the customer service. I got informed about my car mechanical works and the gentleman took his time and explained it. I cannot believe how he took his time and let me understand how the heating system works. I know that this is the place I want my car to be serviced. Human beings is running the show not computers.

I couldn’t be happier with the service I received from K & A service shop. They did a pre purchase inspection on a car I was buying and they went out of their way to make me happy. I called quite a few shops in the Buffalo area and I’m happy that I decided to go with this one and I will definitely use them again for any future service on my European cars.
Thank you

I called this place at 5:45 on a Friday and let him know that I was in a state of emergency with my car. I felt something drop– the lights all started going nuts — and I couldn’t shift gears. I was driving with a five year old in the car… And will be traveling with a young child all weekend. When I called and asked if I could drive by (5 mins away) and just have it diagnosed to see if I could get it repaired over the weekend (I have a 40 minute commute to work on Monday) he said and I quote «just because it’s an emergency to you doesn’t mean it’s an emergency for me. It’s a Friday night and almost six. I am leaving. Drop it off and maybe I’ll get to it Monday.» For someone who runs their own office and business this is absolutely the most crude and disheartening display of apathy and lack of humanity. I cannot believe someone like this clock puncher would be allowed to run a business. Now I’m stuck on a Friday night with nowhere to go. No way to transport a young child and no way to get to work on Monday. I’ll never stop telling people about this (abridged version) phone call I had today. I’d never treat someone with such brazen disregard when they were begging for help. Unreal. Just a reminder that the people who do go above and beyond for you– don’t. Work. Here.

Jerry specializes in German cars but worked on my volvo and some guy dropped off his minivan. My volvo needed new front breaks. He looked my car over as well. Called me 3 hours after I dropped it off and said– all I needed were front breaks. Since it’s a volvo, it needed rotors and break pads. Not the first time I’ve heard that. He charged me much less than other people and my car breaks like a champ. Said I didn’t need an oil change because he could still see fingerprints from when I got the car out of storage. Wow! So, you didn’t rip me off to rip me off? I also told him another shop said I needed a fuel injector cleaning and spark plugs. He called BS and said to save for my 105,000 mile tune up. Seems like I can trust him and he will let me know what needs to be done– not just make stuff up to charge me more
It’s CASH ONLY. If you’re looking for a pretty waiting room, extremely friendly staff and a huge bill, this isn’t the place for you. If you’re looking for someone who is straightforward, honest and fixes your car– go here.

in early august, my husband drove our subaru from massachusetts to niagara falls to attend a conference. we knew the subaru needed a tune up, but at about 167k miles we didn’t expect the engine to seize up completely and die in the middle of an intersection in Amherst NY.
My husband asked a passerby for a recommendation for a tow truck, and the gentleman said «K & A Auto.» So he got the number, called, and the car was towed to the shop.
It was late on a Friday afternoon, and Jerry took a look at the car. He was getting ready to go away for the weekend, but didn’t let that stop him as he tried to figure out what was wrong. A few efforts resulted in the car not being fixed so Jerry said «You’re from Massachusetts? Want a ride? I’m going there in about an hour.»
So my husband called and said «Well, I’m getting a ride from the mechanic and his family, the car needs more investigation but I want to come home so we’ll deal with it next week.» Doug (husband) got in the car with seven strangers, and rode through the night to central Massachusetts where I met them.
Jerry returned to Buffalo, and unfortunately was unable to fix the car. We opted to junk it, rather than chase down a Subaru dealership to have them argue with us about the car and the head gasket problem that many cars of our year’s make and model had experienced. Jerry took care of everything for us and we got a check today in the mail for the car.
The fact that he took time right before leaving on his long weekend to make a great effort to try and figure out what was wrong with the car, the fact that he tried once he got back to solve the mystery, the fact that he and his family took such good care of my husband and drove him back to within 90 minutes of our house… makes me smile a big smile.
I would give them 5 stars if the car got fixed! that’s the only thing holding them back from a 5 star review from me. Overall though, being treated with generosity and kindness, and everything being handled so professionally as my beloved Wasabi Mobile had to go to the junk yard makes me happy to know him.

I just had the most unpleasant and unexpected confrontation at this shop. The other review here pointed out that the vibe in the shop is often «tense». I found this to be the case, and then some. Gerry, the owner, was nothing short of obnoxious. I understand that he may be a perfectionist, (trust me, I can relate) but to act with so little concern for the customer is just beyond me. It’s simply bad business. He didn’t seem at all interested in helping me, to the point that he actually said he doesn’t think we should work together.
I understand that I may not know as much as he does about cars, but even if I’m way off base, he could have offered me the correct solution rather than simply saying we shouldn’t do business. I would prefer that he corrects me! But instead, he lost my business, and made me so frustrated and uncomfortable that I decided to come here and write a review of the «service» I got at this shop. Thanks for alienating your customers, Gerry.

This is an auto mechanic that specializes in German cars (BMWs) and other imports, although they will gladly service your American vehicles as well. I’ve had a few experiences here — from a few oil changes /​inspections to my most recent (and most interesting experience) with asking Gerry, the owner of the shop and his mechanics to examine cars I brought in while I was shopping for a used vehicle.
I gotta give huge props to Gerry and his detective skills. He was able to spot evidence of an accident on a car I was thinking of buying (with a clean carfax, mind you) and he emphatically told me to «let the car go.» I ended up bringing in the next car I was considering and he combed over the body of the car for evidence of accidents and looked at it carefully for over a half hour to reassure me whether the used vehicle I was considering buying was worthy. He eventually concluded it was in sound shape and I ended up buying a used car at a great price from a private seller. Thanks to this shop, I was able to feel secure in making the purchase.
Couple things you gotta understand though if you plan on coming here: the owner is a bit of a perfectionist, which may be a great thing as he looks at your car, but the vibe in the shop is often tense. The place is cash only as well, so bring large bills if you have some serious repairs to do!