Hertel Hardware

We have an older house, and a plumber we had in for a drip told us it would take a total reworking of the plumbing, along with the destruction of the subway tiles we like so much. We let it go. Things eventually got worse, and we had Hertel Hardware and Plumbing out on the recommendation of a friend. A personable young man showed up at the beginning of the appointed time (and called ahead, first!), took his shoes off at the door, took some things apart, put them back together, BOOM! fixed. Took about an hour, and no destruction of anything. How grateful we are to find an honest business!

We had a small drip in the bathroom tub, not an emergency. We called at the end of last week and got an appointment for today (Tuesday) and were given the window of between 11 – 1. A very personable young man showed up at 10:50 and got right to work. He looked professional with a Hertle Hardware polo on. He took his work boots off at the door and got right to work. The whole job took about 15 minutes, he showed me the part he replaced and explained everything to me. I felt that they charge a fair price and do honest work. We would definitely use them again.

I know the business name is «Hertel Hardware,» but they do quite a bit more than just sell tools. For years and years, Hertel Hardware has been my family’s source for our plumbing needs. I can plumbers visiting to snake pipes, drain our basement, repair a line out to the street. Agh.
Since my buddy bought a property that I’ve helped manage, I’ve had to call them myself to deal with frozen pipes, clogged pipes, and recently the diagnosis of whatever the heck was going on that resulted in some severe water damage in the kitchen ceiling.
The plumbers who showed up have been personable and professional, explaining each step they were taking, what the causes of the issue are, and what maintenance solutions could be taken to prevent recurrence of said issues in the future. In other words, they’ve successfully dispelled most of the mystery that so often veils the sphere of plumbing.
Most of the times I have needed to call them out have been for emergencies, and they really accommodate such emergencies pretty well, oftentimes pushing and reordering less urgent calls in order to do so. The downside of this practice is that if you are a less urgent call, you can find yourself waiting longer than you expected. When calling to schedule an appointment, you receive a window, not a fixed time… much like Time Warner Cable.
Billing is transparent and is now accomplished on site via smartphone, which I do appreciate.
Mario and Luigi might still be my favorite set of plumbers, but Hertel Hardware isn’t far behind.

Sent here from another hardware store for a part.
Walking into this store (on Hertel between Traymore and Commonwealth), which I have likely passed a 100 times over the years without going in, could be a little overwhelming. It is crammed full of things. Pretty much anything hardware related is in here somewhere I’m sure. Since I was sent there from the True Value around the corner on Delaware needing a part for a sink drain, I think they may carry more in the drain and drain related parts than the other hardware store did. It looks like they do.
This is a case where I am waaay out of my element but trying to buy some things needed for a sink. Second store I have been to for a part. The guy was super nice to me (hence the 4^th star), even though it was clear I was in over my head.
If you know what you are doing this is the store for you. Its crammed full of all sorts of hardware related things. If, like me, you are not as experienced in this area, and you happen to get the owner to help you, he will do his best.
Its local on Hertel, and a mom & pop, you cant beat that.
Street parking.