Headin To Hertel

These guys really know their stuff. They have a great selection and friendly service. Locally owned and operated I have enjoyed the knowledgable conversations with the employees about the products and highly reccomend them. They support local manufactures and blowers which produce nothing but the highest quality. Anyone could go in there even out of pure curiosity or the most experienced and recieve friendly service and very reasonable prices. Highly reccomended. One of the best in the state.

Community-​minded, locally owned/​operated head shop with 99% USA-​made products– over 50% from NYS. Specializing in all kinds of top-​quality & custom glass pieces; shop here for the finest in heady glass wears.

Was there the other day looking to buy a water pipe. Went in and the owner was with a customer before I even got in. Went over to look at the pipes, and waited for him to get done with the other customer. Who just happened to be buying some kind of drug test cleanse and needed to know every single in and out of the product. So I waited 10 min and Never not once did the owner say anything to me, not even «Ill be a minute», or «Sorry for keeping you waiting», nothing. And so we kept waiting and waiting… So in total me and my sister (who was there with me too) waited over 15min just so we could leave with nothing. And who knows the guy he was helping could of been there 20 min before we even got there. To me its seems this guy rather sell a $ 40 box of juice to some guy rather than take five min because I knew what I wanted and say hey can I help you. Or even ask the guy if he minds if I help these people real fast. I had a nice tall bubbler I wanted that was at least $ 200, so he loses, and I lose because I lost that time and im not getting it back. Ended up going up elmwood to this new place near downtown and found a great piece of equal quality and price. I was a good customer too, bought about 4 other pipes as well as a bubbler.
Hope that $ 40 cleanse pays the rent because you never have customers and you just lost another.