Dunkin’ Donuts

The service was incredibly slow, it was even dead. I would much rather go to another location.

Stopped by this morning because it was on my way and figured I’d try the new caramel machiatto coffee they were advertising. Sadly, it was disgusting. There was nothing redeeming about it and it could not be salvaged so it was tossed. The coffee tasted burnt and strong and no trace of caramel was evident, even looked while I was dumping it out!
Bagel was hard as a rock, too. Lady at the window was nice but the food and coffee were GROSS!
Take the extra few minute ride down the street to Tim Horton’s. At least you’ll know you’ll get consistently good coffee!

i walked in for a black iced coffee yesterday morning, and when the guy behind the counter gave me a sour look when i declined cream and sugar, i should have taken that as a firm warning.
my coffee tasted like something that would be leaking out of the bottom of a car in north tonawanda. i had to throw it out after a few sips because it tasted like poison. dunkin should think about going into the insecticide business.

Everytime I go to this location, they are out of everything. I tried to stop in Friday at 8:50 AM. I asked for a chocolate glazed donut and they were out. Then I asked for a chocolate munchkin and they were out. Dunkin DONUTS? Try making some. Staff always seems confused there.

This location seems to be hit or miss with their service. Last year was a lot better, so maybe they have severe employee turnover rates. I recently ordered a large iced coffee, and they served it with a bubble top, but a regular sized straw. Therefore, I couldn’t drink my coffee without taking the top off. Quite the inconvenience!
On my most recent visit, I ordered a plain bagel toasted with cream cheese. The bagel was hard, certainly not baked that day (I know they don’t have fresh bagels to begin with, but usually they’re a little softer). It also had a bit of a freezer burned taste to it. Yuck! The cream cheese had an odd consistency as well, and it wasn’t white in color. I certainly didn’t finish my whole bagel, and I guess one might say it was a waste of money since I ended up tossing it in the trash.

It’s just a few blocks from my home. Always friendly staff and fresh donuts. I like the sweet iced tea. I’ve had their sandwiches before and they are pretty good. It’s a small parking lot so not sure I would want to drive there and park but to walk there is easy. It’s a very clean business also.

Eh. It’s fine. Employees seem a little distracted. Parking lot is not the best but there is one.
I’d come back if needed but just as happy to go to another DD location. There are a bunch close by.

I usually like Dunkin Donuts, and I live right around the corner, so I figured I would stop in to get a breakfast sandwich and a soda. Well, the first time I stop in I have to wait 25 minutes to get my food. Eventually I go up to the counter and they completely forgot about my order. I’m a bit frustrated, but these things happen. Plus they give me 3 pages of coupons as an apology. Very cool of the staff. So I go to use one of the coupons 2 weeks later and they tell me the coupon is expired. I explained that I got it two weeks ago and they tell me it’s expired and give me a coupon that isn’t. I go to use it THE NEXT DAY and they tell me it’s expired. They give me a coupon that they say is valid and it’s the coupon that they gave me that I originally had that they said was expired. I’m a big believer of the saying «don’t bite the hand that feeds you» and everyone makes mistakes, so normally I’m very forgiving. However, I’m convinced that this staff has no idea how to run a restaurant. There’s amazing food all over Buffalo, so I don’t plan on going back any time soon.

all the way around great-​ness
friendly staff and thats great cuz im a sensitive dude

I’m addicted to their iced coffee. Vanilla with 2 splendas and whole milk.