Capello Salons & Day Spa

I’ve been a client at Capello’s for about 2 years, and I have had nothing but great experiences each time I’ve been in the salon. I live in Chicago and always make sure I can schedule an appointment during my trip home.
Heather Bordonaro is by far one of the best stylists in Buffalo! She has an amazing knowledge of color and style. I receive nothing but compliments on my cut and color each time I walk out of the salon.
I would recommend Heather to everyone — whether you have short or long hair, blonde or brown hair, you will walk out feeling amazing with a fabulous cut, color and style!

Yikes, yikes, yikes. Don’t let the hotel setting fool you into thinking this is a nice salon. I got a standard-​issue cosmetology school haircut which had no regard for the texture or quality of my hair, let alone the shape of my face. The ends of the layers were noticeably choppy and not blended in — no movement whatsoever. To add insult to injury, I was styled with a Cheektowaga bouffant that just left me feeling sad as I paid the $ 60 plus tip price tag.
Please note that all of the above observations come from someone with absolutely no hair care or cutting experience, and yet I am still able to identify all of these injustices.
However, perhaps the biggest injustice of all is that I had to make an appointment at another salon for the next week in order to fix the literal chop job received at Capello.

I recently went to see the ‘color specialist’ at the salon in Williamsville. I spent 160 $ and left with a half assed cut and color. I have naturally brunette hair that is very long. I wanted to go a little darker with SUBTLE golden hues showing underneath. She colored literally the top half of my head and placed 3 foil hilights on the bottom. It is very choppy and looks cheap. She also must have missed toner on some of the hilights as they are brassy orange. I then had my hair cut, I had asked her to have some fun with it and said she can chop some of the length if she wants but I was looking to have volume. She gave me a blunt cut. I now have 0 layers in my hair. Once she had dried my hair I realized you could see a definitive line of color from where my roots were to where my hair was colored previously by Capellos. I pointed this out and I kid you not, she asked ME what I think we should do. I said lowlights could help. Well, another hour goes by and finally my hair is blown out again and I had asked her to cut my bangs. I asked her if she thinks I should go for side swept or full front, the response I got was ‘I don’t care, ill cut them if you want.’ Capello’s salon is an embarrassment to all of the good stylists out there. Practically the Walmart of salons. Thank you for leaving me looking for another salon to fix your 160 $ mistake.

unprofessional and inexperienced!
i wanted to get my hair done right and was willing to pay for a professional, flawless job. WRONG! i’ve had my hair cut better at Supercuts! I figured in the avant, fancy, nice, and almost $ 50 for a haircut,! i thought i couldnt go wrong.
all the girls in here were like 22 yrs old, receptionist on her cell when i came in, and my hairstylist said she knows exactly what i want from explaining it to her. well, she gave me everything i didnt want! techniques were not current there, it was half ass styled and she had to make corrections to the cut a couple times and still, its not what i wanted at all. this experience has weakened by belief in «you pay for what you get». so expensive and i am now going to try somewhere else to give me what i want.
dont be fooled like i was that this place will give you a great cut and styling. after all the years this name has been around, i cant believe they are still surviving!

They were running 20 min late for our appointment to get pedicures.
No massage, no cuticle trim — my toenails looked worse on the way out (I skipped polish)
ONLY OPI and essie colors (and not even very many)
My mom’s was better but the person nicked her foot with the file.

Good for manicures and pedicures but making an appointment is always a bit of a struggle. This location could benefit from a visit by Tabitha who would kick this place into high gear, which is what it needs, just a little boost to take it from good to great.

I was in Buffalo a couple of weeks ago to visit an old friend. I decided to get a last minute haircut and found Capello Salon online while I was walking around. I decided to give it a shot. The salon in located in downtown Buffalo inside the Embassy Suites Hotel on Delaware Ave. on the second floor.
I was a walk-​in, and they were able to accommodate me. The cut I received from Mitch is great, and likely one of the top 5 cuts I’ve ever had. He did a super job from the greeting, then the shampoo, cut, and finally the style. Thanks Mitch. Good work. For 30 bucks, a true bargain. In Boston this type of quality cut would have cost me $ 50+. This guy knows his way around a head with a pair of scissors.
Capello Salon loses a star because of the professionalism. Mitch was a pro, however, other employees/​stylists were casually lounging on styling chairs doing their own hair while clients were in the salon, and others employees were walking around clutching cell phones and texting.(a big pet peeve of mine).
All in all though, a good experience. If I lived closer to Buffalo, Mitch would be my new, regular stylist,

I was an out of state bride looking for somewhere to get hair and make-​up done for my downtown Buffalo wedding. It was a nerve wracking process finding somewhere to go but I am satisfied with the results given that it rained the whole day.
At first I was nervous that I had made the right choice because each time I called to make appointments the girl on the phone was vague and seemed confused by my requests. However, when I went in for my practice run Gina was able to re-​create the look that I wanted and was able to make the appropriate changes on the wedding day due to the inclement weather. All of my girls looked great through rain and dancing. I even had family members that walked in morning of the wedding and they were fit into the schedule. One of the stylists (I didn’t catch her name) allowed my mom to bring in her own brushes and some makeup, which eased my mom’s nerves of not having had a test run.
My only complaint was that due to their flexibility in doing hair for family one of my bridesmaids had to wait until they were served, which made getting dressed for the wedding a little rushed.

Do not go for their waxing services. I had a brazillian wax last friday and she double dipped!!! That’s a no no…

I have been going to Capello’s for about two years, whenever I am in Buffalo (fortnightly, on average) and have been nothing but very satisfied with my manicures and pedicures. Nicky has the steadiest hand when it comes to French manicures and she does my nails exactly how I like them done.
However, the selection of nail polish at Capello’s is … let’s just say miserable. You get to choose from about 10 different colours from Essie and about 20 from OPI and all (yes, ALL) are about two thirds used and so thick it is pretty much dried up. Some bottles have polish oozing from the top.
The last time I was there I had told the owner it was a shame they did not have a bigger selection of colours. I went back at Capello’s on Saturday but still no new polish.
This is a nice salon with excellent nail technicians but awful selection of nail polish.