Buffalo Limousine

Used Buffalo Limo this past weekend to take a group of 30 or so to Ellicottville for Oktoberfest. The driver was prompt, accommodating, and very nice. Thank you Carla and Frank for providing us with great reliable service. We will definitely be recommending Buffalo Limousine to friends and family.

I use Buffalo Limo several times throughout the year and they are fantastic! The receptionists are always extremely helpful. The cars are new, clean and comfy. The drivers are friendly and terrific. I usually book last minute and they’re always accommodating. Buffalo Limo provides professional, reliable service that you can always count on.

Called to reserve a limo. They said that they would take my name and hold the spot for a day so that I could call back and put the down payment on it. I called the next day and they told me that they gave the limo to someone else. I asked them why they did that and the girl on the phone replied, «oh well sorry.» What a joke. Don’t use these guys.

I used Buffalo Limousine to travel from Blasdell/​Buffalo to Toronto in January 2015. I was extremely satisfied with the service from beginning to end. The people I spoke to on the phone were all helpful, friendly, courteous, respectfull, from the first time I called to get a rate, from the call to book the ride, and when I called to get the driver’s name. Andrew the driver was excellent — he arrived on time, drove responsibly and was respectful. He even returned to my drop off location to bring me my gloves and hat that I had left in the back of the car. The town car was impeccably clean, inside and out, and had water and snacks available. The rate was reasonable, especially in light of the professional service provided. I was extremely satisfied with this company and will use them again.

I hired this company for a limousine service for a concert event that me and friends were attending. I researched several companies in the area before deciding on this one. The reason that I chose this company is because they had special pricing specifically for Darien lake concerts. When I called to make the reservation I spoke to Nick. I told him the day and event I wanted to service for asked me pick up time, address, asked for my information, and processed a required $ 200.00 fee to hold the reservation via credit card. He advised me the rest would be due at the time of pick up ($ 810.00 total). This company does not have a written contract or agreement to sign; you just make the reservation by phone. What I thought I was paying for was a limo service to and from the concert. Well on the day of our event the limo took us to and from the concert as planned… getting back took awhile because the traffic leaving the concert was backed up. But the night went well; at that point I thought everything was fine. Well a few days later when I received my credit card statement, the day after the concert there was a charge for $ 160.00 from this company. I immediately called this company to find out why (I knew that the limo was left in the same condition that it arrived in). Well when I called I first spoke to Nick he advised me the charge was for 2 hours over the time we reserved it for billed at 80.00 per hour. The problem is NOONE ever told me there was a time limit… I was under the impression the 810.00 was for the entire event to and from, I had no idea there was a time limit. If I would have been told there was a time limit, I would have chosen another company with nicer limos. He then transferred me to Carla. First I was told Carla was in billing, but when I called back I was told she is supposedly the owner. I told Carla my concerns and that I wanted the payment reversed. Carla was extremely rude and nasty. She started yelling at me saying «what do you think we just give people free time to go out and do whatever they want after»…I told her that is not the case we did just what I had thought I paid for. We only went to and from the concert. She continued yelling saying she doesn’t have time for this and that it is Friday and we are to busy to deal with things like this. I told her I was not happy and wanted to talk to someone else if she didn’t have time. She refused and promised I would receive a return call by the end of the day… which of course never came. I waited 3 days called back again, and still nobody will talk to me about this… then finally a fter having to make 4 calls to them, a man named John Arnet got on the phone with me… when i explained my issues rather then try to rectify the situation he proceeded to insult my guests on the limo bus (who are my employees) then finished by calling me a lying B**** and hung up. This is the absolute worst service i have ever recieved anywhere!!!

Recently hired Buffalo Limousine for a night out on the town; dinner, concert, etc. From first contact they were extremely professional. Communications and requests were met with great accommodation and professional response.
They were better than punctual! The driver Brett, a class act, was extremely considerate and professional! Still amazed at his ability to do several drop offs without direction!
I deal with many companies but Buffalo Limousine hits it out of the park on all accounts. Pricing was great but the service outstanding! The limo was so clean and ready for service. I have used other services before but none come close to the service I received from Buffalo Limousine!
Brett, BFLO.Limo. — Keep it up! And Thank You!