Bridals By D

So… I have lived almost next door to this place my whole life and was excited to finally go in here to look for a hair piece to go with my dress I had purchased a few months back. As I walked in, a small bell rang and I b-​lined it for where the head pieces and jewelry were. The lady popped out from the back and said «oh did you have an appointment?» and I responded with no, but I am just here to look for hair pieces.” This is when everything went extremely wrong and is what made me push the 1 star button on the review. This will be best as a dialogue:
Lady: «OH! So did you buy your dress here?»
Me: «No I didn’t. I got it some other place in my hometown.»
Lady: «Well, „D“ doesn’t usually sell the jewelry or hair pieces to anyone who did not purchase their dress here because we have had a few customers who try to return it because it is not the right color, or it doesn’t go with the dress, etc… so…»
Me: «okay» and I immediately start heading for the door because I realize this lady is curt and doesn’t want my business…
The lady who was in the shop did not act at all like she wanted me in the store or that she wanted to help me find a hair piece, therefore I walked out. Thus I went to Bridal Château and found a beautiful hair piece for a cheaper price and was surrounded by helpful ladies.
Bridals By D is extremely disappointing when customers are trying to come in to give them business. Rude, curt and overall a horrible experience. Do yourself a favor and head to Bridal Château instead.

This so called «Boutique“is absolutely awful. I received horrible customer service from the moment that I walked into the store. The sales associate was incredibly rude and did not seem to want to do her job, like when we asked her for fabric swatches to see the color of a dress that we wanted to order and she refused to get them for us. We ordered a dress from this store despite being mistreated because of a particular designer that this store carried that not other store in the area carried. We ordered the dress in a particular color and because it was not shown in the book in that color, the sales person showed us a different dress that they carried in store that was called the same color. After an hour of hell and a great deal of money, we left thinking to ourselves «well that was awful, but at least we’ll have a pretty dress.» Wrong! The dress came in a week later and was a hideous color that looked as if it was covered with mosquito netting, not at all as it was described. I’m a very reasonable person and went in to speak to the store owner about a return. When I went to return the dress, the store owner refused to do so and was incredibly rude and mocking. I told her how upset that my mother was when she received her dress and she literally rolled her eyes and when I told her that I was unhappy with the whole experience she said «Oh come on!» (which she continued to say every time that she would interrupt me when I was trying to speak with her.) I got so upset at the way that she was speaking to me that I started crying, thats how horrible it was. What got me the most was when she said something along the line of ‘If I had to return dress for every customer who was unhappy with their dress, I would go out of business.’ If you have so many unhappy customers, then obviously something is wrong. I have never been so upset with a person, let alone a store owner who is supposed to treat her customers, who are paying a lot of money, with respect. Ladies, take it from me and from the other bad reviews listed on this website: go somewhere else!

I had an appointment for my bridal gown at this boutique. I had heard great things about it, so I figured I’d give it a shot. I entered the store, and began browsing the bridesmaids dresses while I was waiting to be greeted. After about 5 minutes, my consultant greeted me and asked what my budget was. I told her that we would like to stay under $ 1000 for the dress and alterations (which I think is very do-​able!). She promptly scoffed that my budget would likely not be enough, because their alterations are $ 250 flat fee (which seems like a lot, considering a hem and taking a dress in at other boutiques is about $ 100), which would leave $ 750 for the dress. I browsed the racks, and found a very limited selection. The gowns were beautiful, but very expensive. I only found one in my price range, and didn’t like it. My consultant went upstairs to see the discontinued gowns, and came back down with a few that I tried on, even though I didn’t like the styles. They even made my father stay in the front of the store because other brides were trying their dresses on. This was my 5^th bridal appointment and never have I ever had to make my father (who is paying for the dress!) stay in a separate location! I thought that was ridiculous, especially since women should be responsible enough to stand behind an opening door while other people (male or female) are outside of their fitting rooms. The consultant was fairly snippy and rude, and I left feeling inadequate, and like I was poor. I would never go back there for anything ever again. Horrible customer service.

The only reason I did not give Bridals By D 1 star is because my friend (who is also getting married) seemed to enjoy her experience there. Myself and my mother, however, we not so lucky.
Upon walking into Bridals by D we found a completely empty store. We walked around for a few minutes looking at dresses (for my mother, Mother of the Bride). No one came out front. We tried to make a good amount of noise so that whoever was working would hear us rustling around but no one ever came out. After about 5 minutes we started to head to the back and FINALLY found someone to help us. To the woman’s credit (Betty, I believe) she was very nice once she finally came out. The owner, however, came out of the back with slippers on. (Yes… SLIPPERS. I do not mean cute slipper/​boots or moccasins. I mean slippers like my grandmother wears).
My mother ended up finding a dress that she loved but they didn’t have the color she wanted in store for her to see so she ordered a color swatch. We were told it should only take a week or so to come in and we would be notified when we could come pick it up. Over a week went by and we heard nothing. My mom called to check up on the order. She was told, «I’m sorry. I’m just too busy to look into that right now. You’ll have to call back another time.» So, she waited a few more days and called again. This time she was told, «I’m sorry. We’re trying to close down for the day. Call back tomorrow.» At this point more than 2 weeks had gone by and we had no idea what was going on with the samples. Finally, we ended up tracking someone down. Long story short, the samples we great and we ordered the dress.
Now, on to more disappointment: We ordered the dress 6 months in advance figuring that should leave plenty of time. How long could a dress really take to come in? Especially since it was not a bridal gown. Well, the representative told us it would certainly be in by the 4 month mark. Well, again, long story short, it’s been 5 months, the wedding is only 6 weeks away now, and we had to go through the same horrible experience with tracking it down as we did with the color swatches. All phone calls lead to short answers, lack of answers and being told to call another time. The last time we called someone assured us that the dress would be «shipping out» within the week. Well– now we’re running out of time and we still have no dress in our hands and it will certainly still need alterations.
So: moral of the story… go somewhere else.

I had a great experience here as I went to my first ever dress appointment. They were right on time, which was a great start. I met with Elaine. I gave her a vague idea of what I was looking for and she pulled a few dresses to start with. She was very helpful suggesting styles for me to try on and even gave me 2 styles to see if I didn’t like that style (she was spot on). She was also very conscious of my budget. I would definitely recommend Bridals by D if you’re shopping for a gown!