Black Rock Roofing

Black Rock Roofing replaced our roof in May 2015.
Positives: The price given on our estimate was what we ended up paying; there were no additional charges. The finished work looks great.
Negatives:
1) There was a large crew of men on our property to complete the work in one day. They didn’t do a good job cleaning up after themselves: we picked up a few plastic bottles, quite a bit of discarded roofing material, and a ton of nails (we’re still finding nails months later).
2) This is kind of nitpicky, but when they crew finished the job, they left behind a large stack of unused shingles at the far end of our yard. It would have been appreciated if they’d asked us where we wanted them; my husband and I were in the house while the work was happening and they didn’t notify us before they left. We had to relocate the shingles ourselves and they were quite heavy.
3) We had written into our contract that they would remove an old satellite dish from the side of the house. This wasn’t done on the first visit and someone had to come back later to remove it.
4) It took a few weeks before someone returned to put on our new gutters (we didn’t have ANY gutters on our house in the meantime). When they did put them on, they didn’t include the gutter guards we had paid for. They had to come back at a later time to complete that task. Then they had to come back AGAIN when we noticed they hadn’t put an extension on the gutter on the side of the house so it wouldn’t drain too close to our foundation (which had also been written into our contract).
Final thoughts: They did a decent job for a decent price (less than other quotes we received), but we weren’t super impressed with the service. As listed above, there were multiple things we had to follow-​up on and remind them about before the job was complete.

We hired Black Rock two years ago to do a complete tear-​off and replacement of our garage roof. The job was well done — quick — and the clean-​up was excellent. I think our backyard was cleaner afterward than before.
We liked the company enough to invite them back to give us a quote when we needed to replace our roof this year. We ended up going with another company.
Though we were very pleased with the garage job, there are three reasons for the three-​star review:
1. For the garage job, they did try to charge us a few hundred dollars more than the price they quoted us initially (they said they found some unexpected problems that they had to repair). We did pay about $ 150 more than the original quote. This made us afraid that they would find other problems with the roof job and try to up-​charge us again.
2. The estimator who came was polite and on time. However, it was hard to understand his answers to some of the questions we had about the job — we are not roofers, and it was difficult to understand what he was saying about different materials, and about what needed to be done for the job.
3. This is a big one. The estimate they gave us said there were two layers of asphalt shingles to remove from the roof. The other company (which we ended up hiring) noticed three layers. We didn’t want to hire Black Rock based on the two-​layer estimate, and then get charged for three after the job was done.
4. This is another big one. The estimator told us we needed to get all new gutters on our house, even though our gutters are pretty new. He said the gutters would get dinged up during the roof replacement if we didn’t replace them.
I don’t know if this was his honest opinion, but it wasn’t true. The company we ended up hiring to do our roof (Dalex) did the job without replcaing our gutters, and the gutters still look fine.

I hired Black Rock to replace our garage roof, which was in terrible shape. Overall, I was quite impressed with the company. They weren’t the least expensive quote I got, but the price they charged was completely reasonable. More important, they were extremely accommodating. I needed the roof replaced pretty quickly because I’m also getting my house painted later this summer. They were able to squeeze me in and even came out on a Sunday to do the work. Pretty remarkable!
Everyone I dealt with was polite. The new roof and gutters look good. And at the end of the job, our yard was completely clean. It did take two days for them to clean the yard — over four hours one day and another few hours the next morning. My neighbors were a bit unhappy about that, but in all fairness there was a lot to clear out. (I believe that Black Rock outsources cleaning to another company.)
I would absolutely hire Black Rock again.

Wonderful company to work with! From the estimate to the completion of the job they were excellent. Great communication, fast and efficient completion of project and an awesome job cleaning up. I love the roof and was amazed at how quickly they completed the job. No surprises and definitely no complaints. I would highly recommend them.

The work done was good. The man who came to the house to do the actual work was terrific. Polite. Respectful. Clear with what he was doing and why.
The cost is where it fell apart. The initial quote, made without even a trip to the roof was x. Reasonable we thought actually. Based on what was expected to be wrong.
Then the actual person came a few weeks later. Ladders and all. He climbed up and came back down sometime later. Said that what he was told would be done was not needed, something much more minor was needed. Great! We say «move ahead». A few hours later he was done, totally cleaned up and gone. Great work. Leave no trace theory.
Then we got the bill. X + 25%. Really? What for? Less work than estimated? Seriously?
Just be aware if you have them for a repair. A whole roof is done by sq feet so won’t be an issue I imagine. The price won’t change without any warning or explanation.

Needed gutters, roof, a window, tudor trim boards replaced. This was the only contractor out of 6 major companies willing to do this large a project, without excuses and with honesty about possible additional work if rot beneath boards. They were on time, efficient, polite, cleaned up every day, called us ahead to let us know who was coming and when, and did a very neat, professional job on time without additional charges. The estimates were within estimates other contractors gave us for various parts of the job and reasonable, but they were the only ones willing to do what needed to be done, and on time. I would not hesitate to call them again for any other work on the house. These guys do what you want done, the way you want it done, for a reasonable price. They have my vote; I have owned homes for 25 years and have worked with a lot of contractors; these guys are rare.