24PetWatch

Adopted a dog that came with all the required transfer of ownership documents. Their site says the transfer is free. Nope. The email addresses they gave me to send my documents are both bogus and there is no email contact info on the website.
I’ll have to have the vet remove this chip as it won’t help him at all if he’s scanned. Will get a chip from a reputable company.

I came to be with this company when Purina Pet Insurance sold off the 24PetWatch. Our dog has DDD and has had 5 IVDD surgeries which has cost @ 25−30k total. Thankfully we already had this insurance in place, because they have paid for every single surgery, minus the deductible and co-​insurance. BUT how it works is, we pay the upfront costs & they reimburse us. And getting reimbursed takes a LONG time (@ 2 mos.) and getting in touch with them for claim payment status during the claim review process is difficult … long wait times, no callbacks as promised, etc. So the good? They have paid us. The bad? LONG claim review process & customer service is lacking, to say the least. I’d go elsewhere due to «the bad» but 2 of our 3 dogs are uninsurable at this point, so we are stuck.

They suck so badly!!! Do not except the «gift» when adopting a pet. It is in no way a gift.
First they are rude, bad attitudes, maybe they don’t want to do their job because secondly they never pick up the phone. They will have you waiting on hold for 30 plus minutes and you may get disconnected which is infuriating. I have the 30 day insurance and I have filed claims only for them to say they have never received them. They are real quick to pick up the phone though if you are going to use their business and put your dog on insurance or micro chips. I suggest to use Trupanion. They have cheap policies and they are excellent with service and quickness. They also offer a 30 day free trial.

24PetWatch would not discuss our microchip with me (explained below), so I took to the internet for help. I discovered a review on Amazon which explained that the American Kennel Club (AKC) allows you to register any brand of microchip on their site (
). They charge a one-​time fee of $ 17.50 for life, and you are always registered. So I took the 24PetWatch microchip number and registered our pet with ACK. This way we have some recourse to utilize the benefits of this chip.
For $ 17.50 for the LIFE of your pet, ACK will perform the same service of cataloging your pet’s info with your 24PetWatch microchip number and contacting you in any event you are separated with your pet and the pet’s microchip is scanned. You do not need to pay any additional service or maintenance fees with AKC.
— — — — — -
The negative reviews are completely in line with our experience with 24PetWatch.
We received 24PetWatch «insurance» and a microchip in our pet courtesy of the rescue where we adopted him. After several exasperating tries at accessing our 24PetWatch microchip info, and trying to find out exactly what we can claim under the «free insurance» on the 24PetWatch website, we emailed the rescue to ask for help. The rescue admitted that the «insurance» does not really cover anything, and told us to call the toll free number (877−291−1524).
I called and spoke to Jonathan, who informed me that I cannot talk to him about our pet because, despite the fact that I confirmed all of our information and the microchip #, my husband is registered as the owner and I am not. He actually went from helpful in tone, to very mean at that point. Why? He was the bearer of obnoxious news, and I did nothing to be rude to him. Totally defensive and toxic behavior.
I asked if I could at least get info about the free insurance? Jonathan then told me that I only had 7 days from the adoption date to register, and after that we get nothing. He wasn’t even polite about it; he was unprofessionally blunt and unhelpful. I told him the system required us to provide a confirmation code, which we were never given, nor were we told by the rescue that we only had 7 days to confirm the non-​existent number. We were given no literature about it, and absolutely nothing from them other than the microchip barcode stickers and a collar tag. That’s it. Furthermore, it was really sleazy how 24PetWatch deliberately waited 12 business days from our adoption date before sending an email confirming our microchip had been registered by the rescue. 24PetWatch had our contact info throughout the 7-​day period in which we supposedly needed to register for the «free insurance» but they conveniently did not make any contact with us until their own undisclosed window had passed. How about that for sleazy business practices?
In a snarky voice, Jonathan then told me I should have called them. Really? Without knowing about the undisclosed 7-​day mini-​window, nor being given a confirmation number, nor any other literature about this place, I «should have called.» Unbelievable. Not only was this ethically bizarre, but the attitude was completely ridiculous. It’s like they know they’re guilty and mount a preemptive defense. I was talking calmly and politely the whole time. I guess this guy anticipates rudeness in response (which is probably deserved), or hates his job of having to cheat people all day, and takes it out on customers. Either way, I did nothing to deserve the offensive attitude. What a horrible experience. I told him I wish I could say he had been of some help but I couldn’t. I hung up.
Do they want to discourage customers and drive people away? After that call, we will definitely NEVER be getting insurance from this company, nor will we ever use them for microchips in the future. We will also spread the word that they have insulting customer service, and unethical business sense.
So as far as the offer for pet insurance goes, we basically were given a bs deal by this place. Why do they even pretend to offer anything? It seems they look for ANY excuse to get out of honoring their promises.
As for the microchip, they have shown how worthless they are, and I really do not want to call up and deal with someone like Jonathan in the event of a lost pet situation, so that is worthless too. They provided no paperwork or information on use, and when I tried calling, I was told I couldn’t even discuss it with them!
Luckily, I know that the American Kennel Club (AKC) allows you to register any brand of microchip on their site (
). They charge a one-​time fee of $ 17.50 for life, and you are always registered. So I took the microchip number and registered him there. This way we have some recourse to utilize the benefits of this chip.

I should’ve looked on Unilocal first for reviews of this so called Pet insurance. I do it for everything else. I didn’t think the Humane Society would steer me wrong though.
The Humane Society of North Texas gives you this «gift» of insurance on them for a whole month after you adopt an animal from them. I just renewed it after the month. For $ 48 a month, the insurance will cover everything the Rep said. They are hard to reach for a live person. When you do get someone they are about as clueless as a box of rocks. You get the recording that the system is down all the time. You send in claims by fax, mail, or email. I emailed mine and they say they never got them. After emailing it a dozen times, they finally got them. It takes 30 – 60 days to complete the claim.
They make up shit is as they go as far as what’s covered and not. My cat was diagnosed with FIP. First was Uveitis; an eye condition. I got a denial letter saying it wasn’t covered and it was pre existing. How is it pre existing? He didn’t have it when I got the insurance. The denial letter would state what it did cover. It said All eye conditions excluding Uveitis. Second denial letter for the FIP said it was denied because it wasn’t covered, but ALL infectious diseases were. FIP is an infectious disease.
Eh, shame on me for not researching. I would not recommend this to anyone. HSNT can keep their «gift»

*** Updated 1/​28/​2016****
Thanks, Lukasz for the comment. But I’m not buying it. I’ve heard it all before, from every customer service representative I’ve talked with. «We’re working on it. we understand your frustration. blah blah blah». At this point, after several years, I have a hard time believing you’re working on it, when your customer service and claims process continues to stay at terrible levels. ACTIONS SPEAK LOUDER THAN WORDS. Go Ahead. Surprise me. Provide better service, faster turnaround time, and be friendlier to customers and maybe I’ll believe it. But for now, thanks for appearing to care about your image on Unilocal.
Also — side note — to the reviewer Jeremy M. Weird that you posted immediately after my negative review. FYI– I have followed the «PROPER» protocol for submitting claims EVERY SINGLE TIME. «Proper paperwork, proper submittal process, proper identification and forms filled out». The problem is NOT on my end or not doing my part (Thanks, Jeremy M. or 24PetWatch, whoever you are). When 24PetWatch comes right up to, or exceeds the 60-​day turnaround time every time (find that in the Terms and Conditions of policy) — that’s a problem. They created those terms and conditions and can’t even stick to them.
1÷27÷2015: WORST PET INSURANCE COMPANY, TERRIBLE CUSTOMER SERVICE, AWFUL CLAIMS PROCESS AND MONTHS-​LONG TURNAROUND TIME. If you’re researching pet insurance programs, move on. If it was possible to give negative stars, 24PetWatch would definitely have a negative star review. I have been with 24PetWatch for several years now, and before that PurinaCare (which was then acquired by 24PetWatch). I cannot say how incredibly unhappy and frustrated I am with this company. Since acquiring PurinaCare, their service has become deplorable. The claims process typically takes over 30 business days from the time the entire claims file has been submitted (which, by the way, is ridiculous the amount of paperwork they require — the vet has to send the entire pet records every single time a claim is filed). Then, after calling in weekly to check on the status of my claims, the expected processing time climbs with every estimate. The week when I was originally quoted my claim would be finalized, I’m reassured it’s almost finalized. Check in a week later and guess what, it’s «still pending»! This has been a recurring issue with every single claim filed in the last several years. Not only that, but trying to get a customer service representative on the phone takes at least 20 minutes of wait time. I’m not complaining about little, piddly claims either. The claims I submit are always upwards of $ 1000. I have a 4 year old great dane with some serious health issues (last year, spinal surgery, $ 12,000 — took over 3 months to return claim), and am effectively ‘trapped’ in by this insurance company because his conditions would be considered pre-​existing with other insurance plans. I’m locked in to the WORST INSURANCE COMPANY and they know it and are abusing it. I have the maximum insurance plan for my dog, and still, with every year, they adjust the policy and try to add in additional limitations and exclusions as if I won’t notice. Let me tell you — if you’re researching pet insurance programs, run. RUN QUICKLY AWAY. The hassle, headache and frustration simply aren’t worth it. There has to be someone better out there.

(–10) stars if i could
30 day «gift” — 11÷7÷2015− hasn’t processed claim yet
purchased hightest plan– sent in er claim for puppy-​on 11/​9/​15-​not processed yet
¹²⁄₂₃ & 12÷29− pre op visit and neutering– not processed yet
when i called & waited 20mins for them to answer– asked what fax it was sent from.
no manager to speak to. cancelled policy. calling nys att. gen

I have used this company for 5 years. My ten year old dog had to undergo surgery and lengthy cancer treatment, and my claims were paid promptly within 30 days. Nothing was denied. The key is correct paperwork, promptly submitted. I found 24PetWatch to be professional and as advertised – they were there when I needed them for a catastophic situation, which is why I had insurance. I could not have afforded to treat my dog otherwise – it was a good investment for me. I saw many people at the cancer center who had no insurance and were really struggling.

Here’s the bottom line. They lose claim information repeatedly. The employees do not know relevant claim information and they do not know the specifics of needed claim documentation so your claim just sits in limbo. As someone else mentioned the time it takes to follow up on a routine claim, out ways the cost of coverage. Will try to cancel my new yearly plan when I can get ahold of someone. Also inconsistent availability on the websites LIVE IM. Don’t advertise it if it’s not available… Just a thought. Overall if the employees were better trained, I think it may have been a better experience for me. Just really poor CS and follow up.

I just recently adopted a dog and I noticed he had this chip in him and I m not going to register it. my other two dogs are registered with home again and would love to have this adopted one with them too but cant unfortunately. this business sounds like a call room and the lady on the other end pushed to get my paperwork and a payment. I had to hang up on her and told I did not think I would ever use this company and after seeing the reviews on other website all I can say is never, ever, ever would I use this company. I mean how many bad reviews do you have to get to understand that your business is not competitive and not co-​operative with pet owners. Whoever is in charge of this company needs a brain transplant because your fees are ridiculous and when an animal control officer cannot get the info from this company that is a big red flag to me. NO thank you I will not be using this company ever. And as for the reply from this Lukasz guy stick it in your ear, my brother is the animal control officer that tried to get the info from your company and they would not release the owners name to him so that he might return the dog .I think you should be ashamed of yourself trying to defend this company.

They had my cat registered to someone else as a dog. After multiple emails (no response) and several phone calls, I gave up. Hopefully my cat will never go missing as the microchip is useless.
24PetWatch comments on each of these poor reviews, but has not changed a thing.

I have had 24PetWatch for 8 or 9 years. 3 years ago one of my cats was diagnosed with Lung Cancer. It was inoperable, and it was too advanced for treatment. Through the entire preocess, every single cent that was appropriate was reimbursed. One claim needed clarification, for a compound medication, for which when submitted, was paid.
Overall the situaiton with my cat was beyond devistating, but the people of 24PetWatch were phenominal. I have recommended this insurance to a number of friends and they have all had similar experiences with them.

I recently called in to ask to be e-​mailed my pets chip info and registration confirmation (as I had recently moved and lost the info). My vet had given me the chip number as well as the company who the chip was through. I called and was put on a massive hold que. After 45 minutes of holding I hung up and decided to call back another time. When I called back and finally got a hold of customer service they claimed they had no record of me or my dog. This was all very odd since my dog had escaped last year and was picked up by a good samaritan who had her chip scanned to find my info. They claimed that was not possible and requested I have her chip scanned again to make sure the number I had was correct. Sure enough at a vet appointment I had them check and the chip number was correct. At this point I had resigned just to pay the registration fee over again (my thought was that it was only 20.00 $ for lifetime registration, as I had just registered my rescue through avid and that was the cost) and save myself the agony of arguing with a service rep. Boy was I wrong about not arguing. Right off the bat I was greeted with a rude tone and throughout the call was constantly interrupted.
I explained why I was calling and was asked for my pet’s chip number. Sure enough he typed in the chip number and again found no info so we began the process of registration (curiously attached to the chip number was my dogs vet information). First he asked for my name as soon as he typed it in the system my other dogs info was brought up. «That’s odd,» I said «he is registered with AVID. How do you have his info.» To which I got the most asinine response fringed with hints of agitation «Well he’s in our system so he must be registered through us.» I explained there is no way that was possible as I was looking at his registration right now. He decided to ignore me and moved on to asking questions about my dog I had originally called about.
Throughout the entire process I was continually talked over which was mildly frustrating, but I was shocked when he told me I could either pay 20.00 per year or 59.95 for lifetime registration. I inquired as to the difference in price between AVID and 24PetWatch registration price and was told that with 24PetWatch you would not have to pay a fee for changing info in the future. I let him know that even with his explanation I was still flabbergasted at the 40.00 $ difference, but would pay the lifetime fee. Once I had given my card number and all the necessary info, he began trying to push a dog tag with 24PetWatch’s info on it. He raved on about the metal one versus the plastic one, all the while leaving no allowance for me to talk. At this point I was a passed frustrated and explained with a jagged tone that I would not need a tag because she has the chip and tags on her collar with my info on them (my dogs tag lists my name, my number, and the word CHIPPED on it). He once again tried to explain that the tags were a necessary tool to inform people your dog has a chip. (Disclaimer: I tend to get sarcastic when I am annoyed) I laughed and proceeded to tell him that yes their tag would be so helpful if she was lost and did not have her collar with her current tag. He did not seem to get it so I spelled it out. The rep then launched into a list of all the «perks» I would soon be receiving in the mail 40.00 $ to
, some random month subscription to some dog related site, and about four other things. I was to irked to listen at this point. I laughed quite loudly after he was finished reciting the list and he replied with «Excuse me, is this funny to you?» I clarified that I now realized where my extra 40.00 $ was going. To which he had absolutely no response. Instead he awkwardly ended the conversation by angrily asking if I had any questions and thanking me for using 24PETWatch.
Moral of the story: Horrible customer service and ridiculous prices!

tl dr; I really don’t like 24PetWatch, but from my research on other pet insurance companies, PetPlan seems like a good option.
—
I’ve got to add my remaining two cents after seeing the customer service rep’s reply.
Dear Rep, I understand that this is your job, and if 24PetWatch is paying the bills, you’ve got to make sure you get out there and try to dissuade customer dissatisfaction. Props to you, because the economy is eh and there’s worse things to do than ameliorate so-​so synopses of a pet insurance company online.
But the fact of the matter is I called with a very ordinary question for an insurance provider, and not only was I given an extremely dissatisfactory answer in a snot-​nosed, ambivalent way, the rep I spoke with also attempted to up-​sell me at what was obviously a bad time. To make matters worse, the rep began shouting over me and insinuating that I was in the wrong for politely stating I wasn’t interested in further insurance at the time. I don’t get a smug apology from you for that, though. I get a weird reiteration of how non-​effectual 24PetWatch is.
So that’s my mindset. That’s why when you jump in and back up this nonsense, it doesn’t make your company look any better – at least not to me. You’re seriously saying that customer reps, despite being available on the touch-​tone menu via the «press 3 for questions about your coverage» option, aren’t physically able to tell me if my sham of an insurance policy – something whose guidelines I would think would be posted somewhere, as they seem to be enforced when 24PetWatch nickels and dimes you – even covers something?
Here’s an apt comparison. I went to the doctor a few weeks ago and the doctor said I needed an endoscopy. My human insurance has always been fine, but I like to make sure I’m not surprised. So here’s what I did: I called up my insurance company and said, «Hey, you guys will cover an endoscopy for me under these circumstances, right?» And you know what they said? Since you work at 24PetWatch, you might be thinking they said, «Dunno. Just get the endoscopy anyway and then, like, see what happens.» But that’s not what they said! They actually told me immediately that I would be covered. And do you know how they had access to this information? Because it was written down in the relevant information pertaining to the policy I have purchased and continue to pay for with them.
It puts a seriously bad taste in my mouth that you think your best bet in the matter of my negative Unilocal!review is to matter-​of-​factly regurgitate this company’s mysterious «we tell you nothing until we make a decision» policy. That’s messed up. And when you say there’s an option where I could be told upfront what’s reimbursable, I’m assuming that comes at a premium, right? So your company’s literal answer to «how much money will this cost?» is «give us more money and we’ll tell you»? This seems, how do I say, ridiculous.
On the plus side, I read up on pet insurance companies and even made a few calls. From what I can tell, PetPlan seems to be the only one that actually looks like a business. For context, I define a business as an entity that facilitates the consistent exchange of goods or services for a mutually agreed upon currency, in this case money. I don’t define a business as some weird P.O. Box in Buffalo, New York, that arbitrarily decides the value of their word on a similarly murky case-​by-​case basis.
While I’m at it, here are some other things I liked about PetPlan:
1. They offer three coverage plans, details of all of which are readily available on their website under plain light of day
2. Their customer service reps literally tell you what said polices cover even if you ask them over the phone – without upselling or shouting over you (true experience!)
3. All of their plans have a minimum $ 10,000 coverage allowance that’s good per year. Compare this with my current plan with 24PetWatch, where each «incident» is only covered up to $ 1500
For anyone else reading this review, while I haven’t made up my mind about PetPlan yet, it by far seems the most promising option. If you’re similarly considering switching from 24PetWatch, I suggest you check it out! (Disclosure: Right now I pay $ 25 a month for apparently pretend coverage with 24PetWatch – I’m currently looking at PetPlan’s silver plan with a $ 200 deductible and 100% coverage that would cost $ 30 and change. Rates go up every year, but so do 24PetWatch’s, and for the amount PetPlan charges, you seem to get more reliable coverage with less dubious employee interaction.)

I have little to add to the many negative reviews. I think it is outrageous that animal shelters are recommending this horrible company. I, too, am trying to cancel my policy with no success. I can’t seem to get anyone to return my call and when I get through the queue, it automatically hangs up on me.
Luckasz-​can you help me cancel my policy?
Wish I had read consumer reports and Unilocal BEFORE signing my dog up for this insurance. I

It would’ve been two years since I signed up for 24 hour pet watch insurance on Aug 2^nd, but I had to cancel my insurance this morning because of what I found out about the coverage. I was given the «gift of insurance» for a month when I adopted my puppy on July 28 2013. Shortly after that, I bought insurance for my dog on Aug 1 2013. And then I took my puppy for her first vet visit on 8÷2÷13. During the visit, I mentioned she’d been having exercise intolerance and the vet examined her and said she had a heart murmur. He said that sometimes puppies have it and it goes away as they grow older and that we should just watch her at home. We went back a few weeks later for more vaccines and because she still had the heart murmur, the vet referred us to a cardiologist. On 9÷18÷13, I took my dog to the cardiologist and found out she had a congenital heart condition called tetralogy of fallot (TOF), obviously a much severe condition than a simple heart murmur. Just her ultrasound was $ 500 and she had to keep getting them every year on top of the other blood work, medication needed for monitoring and managing her condition. At that point I contacted 24 hour Pet for a preapproval and they covered her expenses with a $ 100 deductible. But apparently the coverage was only for 1 year and only upto $ 1500. As you can imagine, that doesn’t do much for us since we’re dealing with an ongoing condition.
I just got off the phone and found out that because the onset of my dog’s condition was during the 14 day illness grace period after signing up for insurance, they cannot cover her condition any longer. Which I’m hearing for the first time after almost 2 years of having the insurance and having been reimbursed for other claims related to the same condition. I would’ve kept on paying for the insurance that could no longer cover her heart condition had I not called today to change my address and check on the claim that I submitted a month ago (that I still haven’t received payment for). That’s when I found out that only part of the last claim would be reimbursed because they classify the denial under pre-​existing conditions.
Even though the dog’s condition wasn’t diagnosed till 9÷18÷13 and the insurance was bought on 8÷1÷13, the insurance company proceeded to label her condition before the specialist even had the chance to. They say its because they go by the day of «onset» not diagnosis. The day of «onset» is apparently the date that they got from my primary care vet’s notes about her having a heart murmur on 8÷2÷13; the day after my insurance was effective.
What really upsets me is that they didn’t bother letting me know that they will no longer cover her ongoing condition despite it having gotten actually diagnosed over a month after the insurance was purchased, well after the «14 day illness grace period». It’s irritating that the day of onset is the day I took the dog to the vet, who with all his expertise, didn’t jump the gun for diagnosis and waited for a specialist to look at her for a proper diagnosis. How on earth do insurance agents get to determine coverage based on onset rather than diagnosis? They would’ve had me making monthly payments had I not actually called and sat on the phone with a bunch of questions today. And although my experience was negative, I have to add that when you do call their customer care, despite the long wait time, they were always courteous and polite on the phone. But that doesn’t do much for me when the actual insurance itself is mediocre.

This is the Absolute WORST company.
I would give them 0 stars if I could.
I have faxed the same receipts over and over again and they claim they never get them.
This is a habitual problem, I am NOT exaggerating.
I am so sick of these people.
When I add up the cost of my time dealing with these people, faxing and bothering my vet. I may as well pay the vet bill as my time adds up to more than the bill !
I am finally canceling and going with Trupanion.

I adopted a dog from a rescue and they installed their microchip. When I called to activate it it was $ 21.00 a year or $ 59. For life time. So I did life time. Really Home again is only $ 17.00 for a life time. That is a $ 42.00 dollar mark up or you can look at it as 200% higher than Home Again.
And I forgot to mention I was told I could only register the chip with them! They lied! And I fell for it. Pet key can register over 21 different companies and have all the same stuff 24pet key does. I now know. And you can see with all of their complaints. If I owned that company I would be embarrassed. But I’m sure they won’t be in business very long. They are obviously scammers

I was given free 30 day «insurance» through my adoption at Salem Friends of Felines. The insurance doesn’t cover anything, and the deductible is $ 75. I called the number I got in an email saying I could extend the insurance for 15 days, so I decided to go ahead with that just to be productive. I called, listened to a speech for 3 minutes, and was asked if I’d buy the full insurance. I said no thank you. She asked me 2 more times for feedback as to why I wouldn’t buy it. Finally, I told her I wasn’t going to pay for insurance, I was planning on paying for vet visits out of pocket. She hung up on me.
This is a joke of a company. The 30 day insurance doesn’t hurt, but it also doesn’t help. The employees are subpar. The whole thing feels like a scam, and I just hope they don’t use my personal information for anything.

If I could give a negative star or two, BELIEVE ME I WOULD. This is a scam, a racket, a scheme. Whatever you call it, it’s anything but insurance, unless you’re into insuring that your money will be taken, month after month, and there’s no way out! Literally.
A promotional complimentary month was included in the starter packet from the Humane Society, where I adopted my darling little beagle puppy last year, and which I consider a very reputable society. Nervous about everything with my new little one, I signed up, thinking I would cancel or see where it lead. Biggest mistake of my life, which, happily, means I have a lovely life.
Last July, I realized it was still charging $ 23 or so a month to my VISA check card and promptly tried to reach them. I called, and called, and called, and could never get past «you are in position #2». Yep, that’s right, not after hours on speaker phone, so long that the call was disconnected. I’ve also tried calling the «new plan» line which picked up immediately on several occasions, tried to get in that way, but am ALWAYS effectively hung up on when they transfer me to the most-​likely-​non-​existent-​policy-​cancellation-​line. It has been EIGHT MONTHS of trying, and still unsuccessful. So, in March, I attempted a stop payment with my bank, who oversees the check card. It didn’t work – they got through again and it payed out on April 3^rd.
Today, I tried reaching them again, to no avail – small surprise there! And so I called my bank (again) and explained the situation (again) and have been reimbursed for one month, now working on a formal dispute for the past 8 months with lawyers and the bank itself, who is being very helpful! Furthermore, this incident has caused me to FULLY CANCEL MY VISA CARD forever in hopes that 24 Pet Watch cannot break through into my bank account proper. Let’s hope – May 3^rd is just around the corner. Otherwise my bank will also lose my business, but that’s another matter.
So, if you like being scammed or enjoy a good scheme to the tune of $ 23.90/month (my 2014 rate), then by all means, sign right up. If not, don’t get your credit card near them. I’m prepared to pay 3x the legal fees to recoup what I paid them over the last year. And, no, I’m not crazy, I’m effing CRANGRY! Yup, that’s crazy angry. At least the lawyer who will represent my case will be remunerated for doing her job, so that’s something!
Look out 24 Pet Watch, you’ve no idea what’s about to hit you.