Gerber Collision & Glass

I would normally bring my car to Platinum repair in Grayslake, but they were back logged and could get to my car for three weeks, so I decided to go to Gerber where they told me they could start on my repairs right away. BIG MISTAKE GOING TO GERBER!
My repairs took 3 weeks longer than I was told. So I got my car back at the same time I would have if I brought it to Platinum.
Upon inspection there were numerous mistakes that needed to be taken care of (I really wonder if they have ANY quality control at all), so I had to bring the car back in — BIG INCONVENIENCE!
Now, I see another mistake where the body panels do not match-​up correctly. So, I guess if I want that fixed, I will need to bring my car in YET AGAIN.
Please do yourself a favor, and stay away from this Gerber. They do sub standard work, and they over promise and under deliver

I emailed the business inquiring about removing scratches from my daughter’s car. They promptly responded and told me to bring the vehicle in. Miguel took her vehicle in and brought it back out looking brand new. Not only did he buff the car but he did it without charging us. We will definitely return if we need work done. Thanks!

Very good place to have your car fixed. They took care of my sons car and fixed it well. Special thanks to Mark S. for his assistance. Great job guys!

Typical story: rear ended, insurance involved, recommended Gerber. I would say it was pretty high quality job, although had to come back for taillight not working properly. I can only give 3, based on this, and, more importantly, not communicating with me initially why repairs didn’t start immediately, so I lost 3 – 4 days with my car sitting idly. No one worked on it, while they waited on authorization form to be filled out properly.

After being rear ended, I had to take my car in to be repaired. I took the suggestion from the other person’s insurance «preferred» partner — Gerber Collision & Glass in Buffalo Grove. I can’t say enough how smooth the process went. Easy to set an appointment for an estimate, less than 48hrs to get the repairs completed too! There is an Enterprise rent a car inside that gave me a loaner — and everyone was very helpful. I even received text message updates along the way with status updates. I would for sure go back, and would tell friends and family to do the same.

This was my second time back to this place and I was hesitant as my first experience was horrible. Apparently they have changed their ways. The customer service went from terrible to excellent. They called every week to give me updates and finished ahead of schedule and did a fantastic job.

After getting rear ended I dropped my car off at Gerber. The staff were very helpful and understanding. They explained everything to me so I could make an informed decision about my repairs. They did a nice job.

As for body shops — this place is as good as it gets and here’s why: My brand new jeep was hit pretty hard in an accident. My insurance company (USAA — also great) sent the car to be repaired at Gerber. The guy who was the point of contact at Gerber called me every few days to give me updates on what had been done to repair the car. They also sent text messages every few days with updates. The car came out looking brand new (and the door suspension had to be completely redone/​front passenger side had to be rebuilt). Even in cold weather, the door opens nicely — no squeaking or sticking.
This is the topper: a friend put a $ 20 dollar bill in the glove compartment of the car when I first bought it (he said for emergencies). That $ 20 was still in the glove compartment when I was hit. I went to pick up the car three weeks later — the $ 20 was still in the glove compartment. And I know the Gerber guys were in there because that is where I kept the lug nuts (which they needed to repair the car). How’s that for stand up?!
I think that says a lot these people and the kind of business they run. All good.

My car was badly damaged after a severe thunderstorm. My Allstate agent recommended Gerber, as I would have a «lifetime» warranty on the repair.
I can tell you that 7 years later, the paint is peeling. The clear coat finish is gone. Because I stopped being an Allstate customer no «lifetime» warranty for me.
It was a poor repair job from day one. After putting the car back together, Gerber did not properly install the window in the lift gate, as the window leaked like crazy. Gerber’s fix was to smear a big fat ribbon of black silicon around the inside edge. Ugly repair.
So I will forever steer clear of Gerber for any auto paint or collision repair.

After getting rear ended in a blizzard I was not a happy camper. Dropped my car off at Gerber the next day They gave me a rough estimate of it being ready and kept to that time. Front office staff very nice ladies.
All Good and very happy with the repair they also cleaned a bad mark off my mirror free of charge. Nice people and the price was right.
Thank you to the Gerber Team.
Good grief I got rear ended again well back to Gerber again once again 5 star service did a great job thanks guys

Do not ever go to this place! They messed up my Lexus and completely missed that the subframe was bent! Customer service was rude and un-​cooperative! The managers don’t give a rats ass about you either! I cannot say how much extra heartache I have dealt with them and insurance companies ! Finally had to take my car to Lexus to get it fixed!
Do NOT go there!!!

This shop is the best! Super helpful! Wonderful work, exceptional paint job. Thanks to everyone that helped me get my car back better than ever. Didn’t even know that it was in an accident. Amazing people and fantastic work! Recommend it to anyone! Great place to have your car fixed like brand new! Thank you Gerber Staff! I hope I don’t have another accident, but if I do, this is where I am bringing my car!

Freakin rocks on the expressway. I wish the state troopers would do something about the trucks which leave debris up and down the expressways and highways. This is why millions of people daily report glass cracks to their insurance companies.
PEOPLE: If you happen to hear a stone fly at 100 mph into your windshield and you start to worry about a crack, please call your insurance agency and report it. Glass is covered on your insurance and people change windshields and windows often.
Called the insurance company on the way into work, they routed my call to Gerber. I got an appointment within three days, they told me it only takes about twenty minutes or less so they can do the job anywhere the car is parked, so long as I am nearby. When the time came the guy came onto the grounds of my job. He said he’d been here just the other day and has done many installs at the same location. It was less than twenty minutes and the work was done lickety split. Just paid the deductible and that was it. When you have a SUV, sports or luxury class car it pays to have a lower deductible. My pal had the same work done, his windshield was as expensive as mine, $ 700. I paid only $ 50, his deductible was the standard $ 500.