Holiday Inn Budd Lake – Rockaway Area

I tried to check in at the holiday inn express in Newton, but it was sold out.
Budd Lake was the nearest alternate.
The front desk people were nice as could be. I was given a ground floor room, as requested.
I wanted to go swimming, but the pool room was too stuffy and smelled of chlorine.
I slept great. The room was clean and comfy. It was a quiet night.
The building awoke at 5am, with an annoying woman very loudly speaking in Spanish while slowly walking down the hall by my room. 8am, I hear the cleaning ladies starting to vacuum. So it was a bit too noisy for me.
I found the bathroom to be perfect. Very clean. Great water pressure, nice toiletries.
All around, this place is just fine.

Dirty. Carpets are gross. Used the washer and dryer and they were filthy. Staff isn’t very welcoming. Elevators have stuff splattered everywhere.

Budd Lake NJ Holiday Inn
I couldn’t believe my experience here.
Not only did my co worker have flies all over her room, I found– and was bit by a bed bug there. I woke up the first morning there with two bites on my arm. All day long i thought about it being bed bugs so as soon as i got back into my room that day I flipped over the mattress and low and behold– there was a bed bug. Brought the disgusting critter to the front desk and all they could offer was a new room. No discount or reimbursement! I had no choice but to stay there since my company was paying for this trip so i agreed and stayed in another room. Though that room didn’t have bedbugs, it had the flies my coworker had in her room– but they were laying around dead over the bed and tables. Too tired and traumatized to care i cleaned them up and went to sleep. (after checking my mattress) Also I saw that they stacked at least 2 dozen pillows on the stain carpets at the end of the floor hallway (i guess to prepare for cleaning) and ALSO used them to hold open the room doors while cleaning! Our heads rest on those pillows! The sheets also had hairs intertwined in the threads and looked like a dog had laid in it before me. I never experienced something like this in my life. Never again. I couldn’t sleep thinking I’d wake up with more bites. And then the trouble I had to go through to make sure I didn’t get stuck bringing any bugs home was beyond frustrating. Crossing my fingers I don’t get stuck with those things in my home.

We have only been here about 2 hours and this is miserable!!!
The pool & hot tub are shut down for maintenance, half the machines in the «fitness center» aren’t in working condition, there was no water in the fitness center, the TV in the fitness center is broken. In our room, the toilets don’t flush correctly, the shower makes a screeching noise (talk about relaxation), and there are stains on our duvet cover.
Every Holiday Inn I’ve stayed in has had fresh coffee at the front desk and when I asked, he acted like I was crazy.
I’ve always enjoyed staying in Holiday Inns and I think I will officially switch to Marriott from now on…

It was a nice place to stay, especially in a winter storm. I would highly recommend staying here since it’s conveniently close to the freeway and surrounding businesses. There are some dated aspects to the place (elevator, carpet…) but it’s still well maintained.
The staff at the front desk and the bar are very nice. Good selection in the bar too. I know they have a restaurant but I didn’t eat there.
All in all, for the area it’s in, I would come here again.

This hotel is dated and dull. Stained floors and dingy bathrooms show that there was no investment into this property since it’s time as a Wyndham Garden. The beds are of average comfort but the pillows provided are hard, small, and uncomfortable. When asked to provide more comfortable pillows, the response was «We don’t have any more pillows. People want their pillows firm, anyway.» Seriously? I cannot remember a time when I went into any average hotel and didn’t see extra pillows of varying firmness in a drawer or closet. The rate is high for what you get. The Day’s Inn and Super 8 (previously a Comfort Suites) not far from this property are nicer hotels with a lower price point. It is clear that this hotel is just picking up overflow from the Marriott (much nicer hotel) literally across the parking lot.
Stay here only if you cannot find a room nearby or cannot afford the Marriott.

The customer service here stinks! If you need to have a room block for your hotel. Go elsewhere!
My husband was supposed to have the «suite» reserved for the night before the wedding, they made a mistake and it was not available. The room they put him in had a leaky roof and dripped on him while he was sleeping and woke him up. They did nothing about it.
The next day for our wedding, we were supposed to have a shuttle service bring our guests to the ceremony. They posted the time incorrectly and several of our guests missed the ceremony entirely. The driver had no idea where to go and one of our guests that did make it onto the shuttle had to direct him.
Then when the time came to pick up our guests from the reception, the shuttle «got lost» and never made it. We had at least 10 guests that had planned on taking it. Luckily, we had others that had driven so we packed up our cars and made it back.
The «suite» we had reserved was really nothing special and their rate for it was not reasonable at all considering we had over 30 guests staying in their hotel.
As you can tell, not happy at all! The only reason I give it a star at all is because they have a decent bar area.

This Holiday Inn used to be a Wyndham Hotel. The higher level of the Wyndham is still evident. The lobby and sitting area is small but very nice. The room was very clean. When we were there, on a Sunday night, the place was virtually empty.
The indoor pool was fun for the kids but the water was a bit cloudy — probably over chlorinated, which isn’t necessarily a bad thing in a hotel pool. There was a fitness room, small but with decent cardio equipment. Free wireless internet in the room and public areas is a bonus. They do have a restaurant. We did not eat there so I can’t rate that. There are several chain and fast food options very close by.
Nice hotel if you are looking for a place to stay in the area. Price was right, too, $ 89 with a AAA discount.

Attended a wedding in the area and stayed at the Holiday Inn. It was a surprise to see that the hotel was nicer than expected. This perferred hotel was the choice of 3 brides that weekend… needless to say, the hallways were filled with screaming guests.