Fire & Ice Heating and Air Conditioning

Id give steve 10 stars ! FIRE&ICE Good prices honest and reliable service. One of The best in Central TX
— Chachi

Woke up overnight covered in sweat and knew the AC had gone out. I called Steve with Fire and Ice after seeing positive reviews on our neighborhood blog and he was over within a couple hours, even with it being a weekend. Got the system up and running and was very friendly and reasonably priced.

If I could give this business 0 stars, I would. My wife and I recently moved into a rental home and the agent handling our move referred us to Steve Joyce to take care of the A/​C as it was not performing up to par.
My wife called to see when he would be able to come out and assess the unit but to fix it as well. He was rather rude and condescending towards my wife and told her he’d be over the next day late in the afternoon, he even made it a point to stress he was extremely busy. We brushed off his rudeness as we figured he may have been having a bad day, hey it happens.
At around 1 p.m. The day he was to come I gave him a call to touch base on what time he was planning to come over so I could plan accordingly for childcare, as wife was starting her new job. However, I come to realize Steve was not having a bad day, he’s just an asshole. He talked to me as if I was a child and started yelling at how he «came over an hour and a half ago» and that he kept calling my wife but she didn’t answer. I tried to explain to him the situation, but he wasn’t having any of it. Luckily for me, I had a relative who specializes in HVAC and fixed the problem.
So, I didn’t even meet Steve face to face but I know two things are for certain. 1) I would never conduct business with him based on the way he treated me, my wife, and I assume the rest of his customers. 2) had he come over and talked to me like he did on the phone, it wouldn’t have ended well.