Camper Clinic II

Where to start… a lifelong admirer of Airstream travel trailers and consider myself pretty well educated on the vintage and the new marketplace. We chose to buy a new trailer for a number of reasons. We wanted something to use right out of the box that was reliable and would have good resale or trade value.
I can relate to the poster who has problems with the fridge. Ditto for us. I could just copy her post. It took a few tries but eventually it was repaired. The problem is twofold. One, Dometic has a recall on some of its refrigerator units, and even though the folks in the service department are super super nice, they failed to inform us of that. I found out ours was not on that list and they probably knew that fact. The other issue is that it’s hard to rely on any fridge when the temps reach the 100’s. And the same goes for the A/​C, which needed to be serviced also.
On our first cross country trip we realized that we had no idea how to use the furnace. Northern Minnesota had some pretty cool nights so we called CC and they talked us through the process. Had never been fired up so the first time it set the smoke detector off. The second time we turned it up– nothing! A mobile repairman working next door confirmed that the main board was toast. Arrrghhhh… found an AS dealer in MN and they did have the main board on hand and installed it the following day. What else could go wrong? Well we found out on a subsequent trip to the coast and on day 3 (of 3) we lost the hot water heater. It’s in the shop as I write this.
None of the above includes the minor flaws that were addressed. Popped rivets, leaky shower door channel etc. none of which is the dealer’s fault.
So I’m happy with the service crew at Camper Clinic II (Thank-​You Tammy and Melanie), the overall excitement of Airstream ownership has been more than a bit dampened. And they are not cheap… so upgrading will be some time down the road. Not sure that more expensive means fewer problems but I’ll someday have the chance to find out.

I’m not fond of leaving a «one star» review, unless someone actually deserves it. I would give Camper Clinic II «zero», if I had the option. I paid cash for my 5^th wheel in June, and have been arguing with the so called warranty company, ever since. I paid a few thousand dollars for an extended warranty, and it was marketed as a «forever» warranty. I have had leaks in the roof, a hot water heater go out, a flood in the kitchen, while I was at work (due to a faulty hose under the sink), and black, moldy sub flooring. The warranty company will not return my calls, Camper Clinic will not return my calls, and most recently received a bill from the warranty company for an additional couple of thousand. I’ve had several phone calls, with Jeff, and even Jeff came all the way out to see the flooring issue, but has since ignored my calls. No help, anywhere. No phone call returns, nothing. I won’t be telling my friends to shop there, you can count on it!

Very helpful and friendly service. Took a bit longer than expected, but work was professional and well done. Jeff and Alan were very helpful.

First, I find it interesting that the Camper Clinic website’s reviews have a higher rating than any of the other reviews. Could they possibly be picking and choosing the better reviews to put on their website?
So I read all the reviews and was not impressed but I thought, surely not all service visits can be bad, right? So I took my newly purchased 2012 Airstream to them to get a thorough checkup and to fix a leak in the water heater. $ 1500 later, I picked up the unit and set out on a trip across the country. Well, the 12 volt system completely failed the first day only to find that the batteries were completely dead and would not hold a charge. To keep this review fairly short, I will say that there were several other problems that should have been found. So when I reached my destination in Minnesota, my bud and I worked for days fixing the things that Camper Clinic was paid to find and fix. Never again will I let their service department touch my Airstream. Also, I asked for a state safety inspection and was told some of the LED clearance lights did not work, but when I towed it to them for the service appointment all the lights were working. So I hooked up my truck to the unit, which was sitting in the lot and amazingly all the lights worked. Then the guy said he had to fail the inspection because one of the clearance lights had moisture in it. Are you kidding me? Apparently moisture in a lens is a reason to fail an inspection. So I had them replace one light at a tune of $ 40.00. What a rip-​off. Stay away from that place. The people are nice but service is a total rip-​off.
When I bought the Airstream from a dealer in Mission, TX, they took all the curtains and cleaned them. Since I already had taken delivery, they came to my house to reinstall them. All the end brackets were there as I handed them to the guys as they were being installed but somehow one of the end brackets came up missing when I picked up the unit from Camper Clinic a week or so later. I can only guess that another Airstream needed the bracket so it was easier to take one off my unit to satisfy another customer. Also, since my initial review, I found several obvious things that needed repair that weren’t done, therefore my rating was reduced to one star. Unfortunately zero stars is not an option.

They had our 2015 Airstream for five weeks to do a warranty repair on a Dometic refrigerator that beeps every minute or so. The first time they said it was ready, we drove down to get it. The frig didn’t beep… because it was completely dead. Weeks later, they say come get it as it is working and cooled overnight. So five weeks later, we pick it up and take it home. Plug in to shore power and it still beeps. An incessant beep. The same one that we brought it in for in the first place. The nicest people in the service department but a colossal failure in repairs, communication and accountability.

Bought my trailer here and several years later had the floor replaced due to a manufacturer issue. There was a tiny bit of a snafu when I came to pick it up and Allan (long time service guy) personally made sure ALL was well. Naturally, I was very pleased! On several occasions I have spoken with Bill (long time service parts) and he has also been great in providing solid info andis a good listener. Bill oesn’t try to hurry you off the phone and asks great questions. Allan really cares and is competent. These folks will have my business on my next RV as well.

I have never purchased an RV at Camper Clinic but have relied on their parts department many times. Bill, the person that runs the parts department, is very helpful. He is patient and does not mind answering questions and will provide guidance on how to diagnose problems and once you purchase a part, provide helpful information on installation.
I’ve tried the RV business on the other side of the highway and while they have the same parts, they have not been nearly as helpful as Bill at Camper Clinic.

OK… This review is for an incident that was around 5 months ago. I reviewed it on google, but thought it important enough that it should be reviewed here too.
I have visited several of the RV dealers in the Greater Austin area. Guess, what, the reviews are for real, this place is by far the worst. It is sad because it happens to be in my town of Buda. Do yourself a favor and skip this place altogether.
In our case, the salesman conveniently glossed over the Dealer prep fee, (1195.00) they will tack this on AFTER you have completed the deal. While we were doing the back in forth with the manager, the dealer prep fee is mentioned in passing. This is a fee for filling tanks, a battery, inspection/​testing, detailing, and a 30 minute demonstration. All the other dealers in the area include the exact same thing for free, or for a fee of around 400.00. I did ask the salesman one time how much the fee was, and instead of just saying its 1200 bucks (to which I would have said, good bye) he went into how its a fee that everyone gets charged and covers blah blah blah… notice no mention of fee.
The finance clerk (she said she was the manager, but the sales manager later claimed that she had no authority to represent the dealer) then attempted to «HIDE» the fee in the final sales price… they basically just added 1200 to the agreed upon price, with no mention of why the sales price had been raised. Everything else was itemized, tax, title, license, inventory tax, etc… and when I caught this,
finance intern did not have an answer as to why they didnt itemize it, or why it was conveniently hidden in the sales price. Her response, «Everyone gets charged this» I said that was unacceptable and told her that it needed to be itemized on the buyers order or taken out.
Because I was in a time crunch, I did offer to continue with the sale if they made that ridiculous charge more realistic… i offered to complete the deal if they shaved 500 off of it… Finance girl newbie said that was above her pay grade… obviously…so she would have the sales manager call me back.
To begin with, I read the other reviews of how the managers demeanors change depending on what stage of the buying process you are at… so I expected the pompous, know-​it-​all, douche bag and lets just say I got exactly what I expected. Instead of being customer focused, «Yes sir, lets see what we can do, Id hate to lose your business over a misunderstanding, etc» He gave me «The way I see it, you got two choices, either one is fine with me. Number one, the deal is done, you take the trailer and Im not changing anything on contract. Number two (no surprise here) I keep your 1000 dollar deposit and you can walk away from the deal. I informed him that the CC would be charged back within the hour, and he told me not to call him again. Can you believe that? I dont know what this DB’s name was, but does it really matter?
As far as this dealer’s holier than thou attitude… Guys, wake up, you sell trailers, you are glorified car salesmen. Your showroom is a rickety old double wide mobile home — so get a life.
As for those of you that plan on visiting this place even after all the negative reviews (Im assuming the few good reviews are either fake or just did not involve much interaction) Keep a tight hold of your wallet. When they start asking for a deposit, they are really asking you to pay this dealer prep fee so that it is harder for you to walk away. DO NOT PAY 1200 dollars for a prep fee… call ANY other RV dealer and ask them if that is a reasonable fee… most of them will laugh, and then ask, Who is doing this?

Not sure why the reviews are so bad??? You know what they say, people are more likely to review when they are upset then they are when they are pleased, so I decided this place needed the review of a pleased person… ME
Everything went pretty smooth, was reasonable and I love my new (used) Airstream trailer. Mike sold it to me, Jennifer financed me and the rest is history. I then had it shipped to San Diego from Texas.
Thanks guys

3÷28÷14 Our Airstream is in their shop right now. I plan to update this report when we have the trailer back and have a chance to take it out. Melanie in Service has gotten us to the front of the «2 week wait «line and they are working on the repairs now.

Haven’t done business yet with them. We were greeted warmly. Even though they were very busy a salesman offered to show us around with another couple until someone else could help us individually.
We learned a lot and when we get ready to buy, we will be back.
Thanks for the great info and hospitality.

We bought a used RV from them. I don’t know how this company stays in business. They made one mistake after another and seem to have no communication with each other in the company. Appointments set up to pick up our RV were not set up correctly, we were given the wrong paperwork for someone else’s RV, we were never sent our tags, and never given our service contract paperwork. We have called 4x and told we would receive the paperwork via email that day and never have. I have even tried dealing with the General Manager and I still have nothing.

In the 21^st century where most companies operate onthe principle that «the customer is always wrong» and «customer service» is virtually an oxymoron, my experiences with Camper Clinic II have been a wonderful surprise. \
It wouldbe almost impossibel to find another organization where everyone from the sweepersand the cleaners to the technicians and management are so ready, willing and able to offer assistance when appropriate. Maybe the disgrunteled customers who posted the critical reviews started out with a chip on their shoulders or maybe they’re connected to Camper Clinic’s competitors, Crestview RV, just accross I 35, where «service» is a dirty word.

we purchased a new Montana from them Christmas 2010, had a couple of «fix items» that they ordered parts for and had to return it to them (by appointment) a couple of months later. Took them a few weeks because wrong parts were sent and nobody checked them before they had us bring in it, but everything was fixed. Having a problem now with one of the slides just as we are trying to leave on a trip, can’t get any answer on their phone…

these folks are an embarrassment to central texas. unfriendly, inhospitable, unimaginative. i suggest anyone else– even if you need airstream help.
on the brighter side, these guys did okay work, just at an extravagantly high price and slow rate. i have several other items that need doin on my trailer and a bit of cash to spend on them, but camperclinic wont be doin em.